Emphatic and courteous. Online appointment is convenient and easy. Fast check in…read more I highly recommend.

Very rude woman at front desk. Unbelievable they even have a job. Would not even assist my mother…read morewith the computer check in. They definitely need a customer service class. What will they do when snowbirds get here and have a full waiting room??

Every time I have come it's been super busy. I came in on Tuesday with an appointment and waited…read moreabout 25 mins. The tech seemed annoyed as it was just her and a guy. They do the check ins & paperwork, plus blood draws which is a lot. My draw was quick. I let her pick which side she wanted to do. The next day I had a sever bruise. Well I had to go back to do another draw since my Doctor prescribed a pill. Did another draw and this time I got there at 8:30 was seen at 9:45. The bathroom was clean! The guy who did my draw this time said that bruise isn't suppose to happen. He ended up drawing from above it and no concern since it didn't hurt, wasn't warm to the touch, or swollen. The bruise is slowly going away. I left the bandage on for 20 mins as he suggested. They need a bigger waiting area or only having the people getting blood drawn waiting.

Clean facility. Efficient and friendly staff. Been here a few times and it's always been a good…read moreexperience.

This was my second trip to this facility, and I am happy to report that it is clean, and the staff…read moreprovided excellent service. The one frustration I have was the process for setting up the appointment, and going through the registration process. They had trouble finding the order of the Dr sent in and connecting that to my appointment, and they asked me to fill out paperwork when I arrived that I had already completed online. For this visit, I had the bone density scan, and mammogram, and that process was very efficient and as pleasant as can be under those circumstances.

The ease of setting up, checking in, and the appointment process was impressive at Simon Med. It…read morecan be nerve wracking trying to schedule an appointment especially for a mammogram, but the staff were super helpful, flexible, and persistent. I like that I was able to speak with one representative that handled the scheduling and when I needed to change my appointment I called her directly and was able to change it. I was running a little late, but this did not bother the staff and I was able to turn in my paperwork and be seen quickly. The technician that did my mammogram was very professional and kind. She eased my mind and made the scan quick and easy. So glad that I came to Simon Med for my annual mammogram!

Lack of patient care. I went the to get X-Rays for the VA. As a disabled Veteran I have never been…read moretreated so poorly in my life. The young lady taking the X-rays was rude and couldn't care less about my disability.

I fell on my knee, went to Next Care and they referred me to this outfit known as AZ Diagnostic…read moreRadiologists. Went for xrays on the 13th, no one is able to read results for up to 10 days!!!..After my Dr and I made several calls requesting results, none as of today, 2/18/2025. Extremely long wait time in office, on phone ( over 30 minutes on hold), and for test results. Very non caring, front desk receptionist was very unprofessional. Highly recommend you to go elsewhere. So here I wait with a brace, can't make a Dr apps to move forward without the results. BEWARE and be ready for poor service.

This is the pharmacy at Safeway, so the hours posted here are not correct. Please call the…read morepharmacy for hours or make an appointment through their website for vaccinations. Easy to do, good confirmation and reminders. The pharmacist gave the shots. Very good experience.

My wife and I just had the worst experience at the Sonora Quest Laboratory in Casa Grande, Arizona…read more In our 60 plus years of encountering medical organizations, we have never experienced anything so unprofessional, un-friendly, incompetent, time-consuming, and utterly mismanaged. We registered online and set up appointments for a simple blood type test. Our appointments were 7:30 and 7:45am. We arrived 15 minutes early as required. The lobby has no staff or receptionist. We checked in on an I-pad device. When I was called, the person could not process my request and said I will have to fill out forms and sent me back to wait in the lobby. Someone came out and gave me the 2-page form to fill out. After a few minutes another person came out to the lobby to give my wife her forms to fill out. We filled out the forms and waited. My wife was called after about 30 minutes. I waited until 8:03am, when the door opened, I approached the person to ask why I have not been called. My wife had just finished, so the lab tech called me back to process my request. He requested that my wife sit in the lab room with me. A lady came into the room to change the batteries in the wall thermostat because it was very warm and the AC was not working. That just added to the wait time. It was apparent that the lab tech did not know what he was doing and spent about 30 minutes attempting to enter data on the computer. He finally had to ask for assistance to complete the data entry after taking my credit card for payment. He finally drew my blood sample, and then took another 20 minutes completing the "paperwork" with another person showing him how to enter the two processes into the computer. While we were waiting there was a little girl in the next room that was terrified, crying and screaming about whatever they were trying to do to her. It was extremely uncomfortable to listen to that for 20 minutes. There was never any normal respectful conversation, no greeting, nor apology. The customer service was horrible. This is the worst and most disturbing experience we have ever had in ANY medical related office or organization. How a medical laboratory, servicing the public, can be so poorly operated and managed is beyond comprehension. We will never go into a Sonora Quest Laboratory again.

My wife mother, and I have been to Desert Imaging several times. My mom, who is 95, broke her…read morewrist and had to have several X-rays taken. She was very impressed with how gentle and patient the staff were while they were taking her x-rays. My wife had a compression fracture to her L1 vertebrae and had to have an MRI. She was concerned about having to lay on her back for the time required for the procedure. The tech provided her with padding for her back to lessen the pain and the procedure was completed successfully. We have never found the front office personnel to be anything except friendly and professional.

Wish I could give zero stars. I had a bone density scan scheduled for today, but since they could…read morenot guarantee that the radiologist who would read the scan would definitely be in my insurance network, I walked out. One week prior to my scheduled appointment, I was contacted by this imaging center to say that my insurance would cover the procedure. I asked them to double check on this since I had been given different information from a different person at this center. The rep agreed and said she'd call to let me know. I never heard from her. I called twice and had to leave voice mails that were never answered. In addition, I contacted Banner two days before the procedure and was told to leave a message so they could return my call. Again, this never happened. This morning, my insurance company (Blue Cross Blue Shield) contacted this center and asked that they find out if the radiologist was in-network and let me know before driving 30 minutes for my appointment. Again, this never happened. For me, it is absolutely inexcusable to fail to answer four telephone calls. This is the correct address of the facility I was at today, but they are now called Banner Outpatient Imaging Center.

Went here to buy a car, everything at first seemed great and we left with a new-to-us car, assuming…read moreall was good, we signed all the papers, paid a cash deposit, reviewed when our new payment would be due. A few days go by and they start calling saying we needed to come back in (mind you we live an hour away), I was first told we "didn't provide proof of income" but we had, then I was told we "didn't pay the deposit" which we had paid in cash, then we were told the finance guy was new and he didn't get all the signatures that they needed... It seemed like they were just bullshitting us left and right. Finally they told us the bank won't finance us without an additional $3,000 down. We don't have that, so after "owning" our new car for 12 days we took it back and picked up our old car. That's some shady business. Do not recommend. Will NEVER do business with them again. If the bank won't finance, that's fine, but don't let your customers believe all is good just to try to bait and switch into a higher deposit. Save your time and don't buy a car here. EDIT TO ADD: They broke the cover to the center console on my car I had traded in. I expected to get my trade-in back in the same condition I left it with them, not damaged. So far zero accountability, said "no one was even in your car" which obviously is impossible. And now due to my review of my experience they are refusing to make it right.

All went well and they work with us on our financing needs…read more They were helpful and got us into a quality used vehicle...

Took my husband to see a doctor there today and they would not take his insurance, it is a private…read moreL&I insurance company and they turned him away. Would have been nice to know since he is supposed to get spine surgery done in Aug. Guess, we are going to have to find one that will take his insurance which is hard to find in Arizona.

Awful. An urgent stress test was ordered. I was told billing would call me but they didn't. The…read moreappointment was made less than 24 hours. I went in and offered to pay $100 today and the rest in a couple of days. They refused and canceled my appointment. I took the day off for this appointment. Don't go here unless you have money. Shameful

It took a full two weeks to schedule an ultrasound that my oncologist order stated was "asap"…read more Then a week prior to the appointment, Banner called me and wanted to add additional services that my oncologist didn't order. Then they failed to contact my oncologist to ask for the updates for the order to include new service not requested by the doctor. Then Banner said they were going to cancel the original appointment since they didn't get the additional order. I told them that the original imaging was v important and I didn't want them to cancel. I contacted my doc and had them reach out to solve the issue. Then the scheduler emailed me the night before the appointment and canceled the appointment because she claimed she couldn't reach my doctor. I had already confirmed that my doctors office had spoken with Banner the day before. I wrote an email to the scheduler expressing my displeasure and she didn't even bother to respond.

I went to this center on 05/18/26 for MRI and CAD scan. I had very BAD experience for MRI. They did…read morenot provide me with adequate noise cancelation except cheap ear plugs. Once in the MRI machine the noise was very load to the point my ears were hurting. I had MRI done at other locations and providers before and they provided provided proper ear set noise cancellation. "I am worried about my ears now". The locker where I changed would not open and it took me over 15 minutes to find someone to help. There was no toilet paper in the bathroom. Putting it all together, I had very bad experience and suggest to anyone who goes there for MRI ask for proper ear protection before going in to the MRI tube for testing.

Great experience. Love the doctor and staff…read more Highly recommend this Doctor and office This is my second visit and had a great experience here again.

Dear Dr. Muthu and Anna Glickman, I am writing regarding my…read moreappointment with you on August 19, 2026 because I left that visit very concerned about how my anemia and severe iron deficiency were being addressed. Before my appointment, I had been told by your PA that my laboratory results were "almost perfect" and that I had only minor anemia. When I reviewed my actual laboratory results, however, I was very concerned. My results included: * Hemoglobin: 10.5 * Hematocrit: 32.5 * RBC: 3.87 * Iron: 24 * TIBC: 395 * Iron saturation: 6% * Previous ferritin: 29 I do not believe these results should simply be characterized as minor anemia without addressing the underlying iron deficiency and because I already have significant heart issues. Anemia makes the heart work harder, which I simply do not need. I also have a very significant history that I tried repeatedly to explain during my appointment. Following my gastric bypass, I have had problems absorbing iron for approximately 26 years. During that time, I have required iron infusions approximately every two to four years. Oral iron has not been an effective way for me to correct or maintain my iron levels. I came to you specifically because I recognized the pattern I have experienced repeatedly over the years. I was trying to explain that history and why I believed I needed an iron infusion. Unfortunately, I felt that I was repeatedly talked over and was not given a reasonable opportunity to explain my history or my concerns. Much of the discussion seemed to focus on defending the PA's earlier assessment rather than listening to what I was trying to tell you and considering the laboratory evidence. At the time, I continued to press the issue of receiving an iron infusion, and I understood that you had ultimately agreed to address the matter by referring me to hematology. I have since learned, however, that the referral was not actually for an iron infusion or treatment. It was simply a referral for a second opinion. That distinction is extremely important. I am now facing a delay of several additional weeks before I can potentially receive the treatment I believe I need, while I am struggling significantly with fatigue and difficulty getting through the day. This is not merely an academic disagreement over laboratory numbers. I am experiencing the consequences of the anemia and iron deficiency while waiting for treatment. I understand that you may not agree that an infusion is the appropriate treatment, and ultimately the hematologist may make a different recommendation. What concerns me is that I was not given a meaningful opportunity to have my history and concerns considered before treatment was deferred. I have lived with this recurring problem for 26 years. I understand that my experience does not replace medical judgment, but it should be part of that judgment--especially when my current laboratory results are consistent with the problem I have repeatedly experienced in the past. I am not writing this letter because I expect you to agree with every treatment I request. I am writing because I believe physicians need to listen carefully when a patient is describing a longstanding, recurring medical problem, particularly when the patient's history and current laboratory results support the concern. I will be seeking a new physician for my ongoing care. However, I wanted you to know why I am doing so and, more importantly, to encourage you and your PA to reconsider how you communicate with patients who are trying to tell you that something is wrong. Patients should not have to fight to be heard. In my case, I recognized the symptoms and the laboratory pattern because I have experienced this problem repeatedly for many years. I tried to explain that to you, but I did not feel heard. The result has been a delay in addressing a problem that I believe needs treatment while I continue to struggle with significant fatigue. I hope you will take this feedback in the constructive spirit in which it is intended and consider whether this situation could have been handled differently. Sincerely, Connie Coats