A front desk clerk! Someone who answers a phone! An appointment system that actually works when…read moreyou show up for your appointment. Lab techs who know how to do their jobs! Communicate better!

This was my fourth time here, and even without an appointment it was my best experience yet. There…read morewas a little confusion at the check-in (not for me, but others), but once my name was called, everything was efficient. They have a new system that everyone is learning, but people were still friendly and the offices were clean. This is a big improvement. Kudos to the people who are making a difference. Note: on a Tuesday morning, I only waited about 20 minutes. Nice!

This is the pharmacy at Safeway, so the hours posted here are not correct. Please call the…read morepharmacy for hours or make an appointment through their website for vaccinations. Easy to do, good confirmation and reminders. The pharmacist gave the shots. Very good experience.

My wife and I just had the worst experience at the Sonora Quest Laboratory in Casa Grande, Arizona…read more In our 60 plus years of encountering medical organizations, we have never experienced anything so unprofessional, un-friendly, incompetent, time-consuming, and utterly mismanaged. We registered online and set up appointments for a simple blood type test. Our appointments were 7:30 and 7:45am. We arrived 15 minutes early as required. The lobby has no staff or receptionist. We checked in on an I-pad device. When I was called, the person could not process my request and said I will have to fill out forms and sent me back to wait in the lobby. Someone came out and gave me the 2-page form to fill out. After a few minutes another person came out to the lobby to give my wife her forms to fill out. We filled out the forms and waited. My wife was called after about 30 minutes. I waited until 8:03am, when the door opened, I approached the person to ask why I have not been called. My wife had just finished, so the lab tech called me back to process my request. He requested that my wife sit in the lab room with me. A lady came into the room to change the batteries in the wall thermostat because it was very warm and the AC was not working. That just added to the wait time. It was apparent that the lab tech did not know what he was doing and spent about 30 minutes attempting to enter data on the computer. He finally had to ask for assistance to complete the data entry after taking my credit card for payment. He finally drew my blood sample, and then took another 20 minutes completing the "paperwork" with another person showing him how to enter the two processes into the computer. While we were waiting there was a little girl in the next room that was terrified, crying and screaming about whatever they were trying to do to her. It was extremely uncomfortable to listen to that for 20 minutes. There was never any normal respectful conversation, no greeting, nor apology. The customer service was horrible. This is the worst and most disturbing experience we have ever had in ANY medical related office or organization. How a medical laboratory, servicing the public, can be so poorly operated and managed is beyond comprehension. We will never go into a Sonora Quest Laboratory again.

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I have used Unique Lab Services for several years and my experience each and every time has been…read moreamazing! The techs are all friendly and do a great job with blood draws etc !! The office staff is excellent also , helpful and happy to answer any questions . Thank you Unique Labs I really appreciate all the staff and service you provide!!

The phlebotomist Bee was amazing. Right on time and well prepared when she came to my house in…read moreTucson. Personable as well as professional. Easy draw with zero pain despite needing 8 vials worth of blood.

We have utilized Southwest Drug testing several times for our employees…read more They are great to work with. Very friendly and professional. Highly recommend them.

I needed a rapid covid test and they were very professional respectful and clean facility.read more

I won't go to any other lab in Casa Grande They're great…read moreI had an appointment They were on time and very professional

I went in for blood work an the front desk lady was so nasty an snappy. I left an went to another…read morelab