Please don't support the Cape Coral Del Prado Quest location! If you need to stay in the Cape, use…read morethe Milton Street Quest location (by Winn Dixie on Cape Coral Pkwy). I don't understand why we should be forced to wait two hours when we have an appointment. That was my husband's recent experience. The previous week I needed lab work but arrived with no appointment. I registered, scanned my insurance card and ID, and Sat down fully expecting to have to wait (after all I had no appointment). Although my name appeared on the board for an hour it then promptly dropped off the board. When I asked the clueless lady at the door, she assured me they were just getting ready to call me. After 10 minutes watching others who were after me get called, I pressed again and was again fluffed off and told I would be called soon. At that point another lady said her name had also dropped off. So...I was forced to be a pain (you asked for it!) and insisted I be seen. When they called me to the back, all the info I had input when I registered (90 minutes ago) had magically vanished. Once again, I had to provide my ID and insurance card. They had no idea why my info had disappeared. Everyone here is clueless (or doesn't give a damn). The only way to get Quest to fix this mess is to NOT support them! I used Milton Street when I lived in the South Cape and had no issues there. Avoid Del Prado or find another lab!!! There are other options!

Knucklheads. Zero stars. No receptionist. No problem, I can use the kiosk. It might have helped…read morehere. We were the last appt. of the day and I forgot to give the techs the doctors order and they didn't ask for it. Techs did a good job but within a couple minutes of walking out the door it was locked and they could see me outside trying to tell the very same techs that they needed the doctors order to know what to do with the blood. They made gesture after gesture and basically told me to get lost. All they had to do was come to the door and take the doctors order from me! Lazy, rude knucklheads. Tried calling. That's a joke. They run this business as lean as possible and you're a number. I'll go back in the morning hand them the paper and never go back. Thanks Alexandro and knucklehead #2. Thanks for not coming to the door and doing the right thing.

As a new patient, this was a disappointing first impression. I arrived 12 minutes late due to…read moreunfamiliar traffic (I don't normally drive in this area), and was told at the front desk that my appointment had already been cancelled -- no call, no warning. When I asked to reschedule for later that same day, I decided against it and left instead. Doctors run behind schedule all the time and patients are expected to wait it out. A 12-minute grace period, or even a quick courtesy call, isn't unreasonable to ask for -- especially for a first visit. If this is how new patients are treated before they've even been seen, it doesn't inspire confidence in how existing patients are treated when something urgent comes up.

I have nothing but good things to say about them. From the person that answers the phone to the…read morereceptionist to the physicians, my experience has always been positive. I love how the different disciplines in the Millenium group are connected, and your records are shared among all the physicians that you see. They have a great patient Portal. I hooked up with Millenium when I moved to Florida and I am very happy.

Each staff member was attentive to needs, offering quality standard of care. Answered all my…read morequestions. Very responsive even via email. Highly recommend for anyone looking for great service and care.

Great lab! I needed to get in somewhere the same day, and they got me in no problem. Clean and…read moreinviting. The process was quick and the staff is super friendly!

I had the pleasure of meeting Marie when my doctor ordered a specialty test…read more Marie was friendly, on time and very organized. She drew my blood and I felt nothing! I now call her to come to my home for all my blood draws. Sure, I could go to a patient service center and have my blood drawn but I'm busy and can't always get an appointment. Although it's an extra charge, Marie is well worth the small fee to get a quick, efficient and friendly service. i highly recommend her!

Marie the Plebotimist has the most gentle touch I've ever had. She was kind and considerate…read morescheduling my appointment to accommodate me. I never want another person drawing my blood.

I highly recommend this place, especially my wonderful phlebotomist, Gladys! She was so gentle and…read morecaring that I didn't even feel her draw my blood. She's incredibly skilled, kind, and sweet, and made the whole experience feel so easy and comfortable. I'm truly grateful for her and would absolutely recommend her to anyone. Thank you, Gladys, for taking such great care of me!

My five year old had to get more blood work done today. This was our first time at this Quest and…read moreall though it is out of the way for us, I will be coming back. We only waited about 2 minutes in the clean waiting room. Fernando was a life saver. My son is typically not very cooperative when he needs blood work but Fernando was so welcoming, he made him laugh and made him a paper airplane. Fernando really went above and beyond to ensure my son was as comfortable as he could be!

They are friendly enough and the office is clean but thats where it stops for me --- terrible that…read morethey do not accept HMOs. For someone as credible as Lee Health to turn away patients because of that seems cruel to me. They need to post EVERYWHERE that they dont accept HMOS. I couldn't even call in to speak to a human to ask about creating an appointment -- you have to do it on your MyChart which is very confusing. Its just frustrating to me-- everyone deserves care; EVERYONE. Just another example of how messed up the medical system is here in the USA.

Always take my dad to this location for his bloodwork. The staff is always courteous and facilty is…read moreclean.

Very poor service. They called me in and I had to wait for 25 minutes before the arrived at my…read morechair. Never happened to me before. They usually take blood once seated. The worst was that I had several draws to do and they only took one. The rest of them were never done. My husband had the appointment after me and after 15 minutes he opened the door to see that they were just sitting there doing nothing. Supposed to be internet issue but the poor people sitting and waiting never got any information. My husband left in anger that he had waisted his morning for nothing. Never going there again

If I could I would give a 0. My mom was the pt. She's 97, 90 lbs and was fasting. There were no…read moreappts available for two weeks prior. We were there at 11:30am. Told to come back at 2:30. we arrived at 2:00. No one else was there. She was left for dead last after others who arrived later with no appts. Yes, I lost my temper. These employees need training in people skills and the whole system should be revamped!! I checked with moms insurance and we will now be going to Quest, where I've always gone with no similar problems.

11/6/2025 Update: The staff continue to be outstanding at this location. They are always friendly,…read morecaring, kind, compassionate, and very efficient. Kim provided exceptional customer service. She is a ray of sunshine, and excellent at her profession. My results were available online in my patient portal in less than 24 hours. Always very easy to set up appt online. Easy check in. Minimal wait time. Ample parking. The friendliest, most efficient, caring staff; always!! Very clean facility. Universal precautions maintained. Thank you. I will be back. 6/24/25 Update: Once again, the staff continues to be outstanding at this location. I had an appt, but ended up having to do a walk in appt a day early. They were very accommodating. The staff are always friendly and very efficient. BeBe provided exceptional customer service. Thank you! My results were available online in my patient portal in less than 24 hours. Always very easy to set up appt online. Easy check in. Minimal wait time. The friendliest, most efficient, caring staff. Very clean facility. Universal precautions maintained. Thank you.

From the owner: Weather Alert: Hurricane activity is severely impacting Quest locations across the Southeast. We…read moreask that patients please double check your appointment status to ensure your designated Patient Service Center is operational.

Best Open MRI With John @ Del Prado Location On 3/11/19 I…read morehad an open MRI image administered by John. I was racked with fear prior to and during the event due to claustrophobia. HE WAS AMAZING. He was professional, compassionate, patient, thoughtful, and kind. He clearly explained the procedure, let me settle, as requested he chatted to me throughout the procedure explaining duration of imaging sequence. Thank you, John! Jim from Fort Myers.

My appointment was great. They called to confirm my appointment for my ultrasound, wait time was…read morepretty short, staff was friendly, and my experience was really smooth. Dyna, the ultrasound technician, was the best part of my appointment. I felt comfortable, she was informative, efficient and kind. 5 stars!