Wow, I was sorry to see the negative reviews posted on yelp. I received services at this Quest…read moreless than a week ago. I usually schedule an appointment however, this time around I was a walk-in. The woman at the front desk was pleasant, helpful and professional. She was very patient and informative when answering all of my questions. The young man that drew my blood was excellent, very professional and more than capable in putting the patient at ease. I never even felt a pinch when he inserted and removed the needle. He exhibited very innate customer service capabilities and had me laughing even after M I stepped out the door. You could tell he loved what he was doing. The volume at Quest is high and the employees are understandably, often overwhelmed; in this, Quest is not unique. Lighten up folks they are doing the best that they can. I for one appreciate the tremendous support they provide. Mary Z.

Please don't support the Cape Coral Del Prado Quest location! If you need to stay in the Cape, use…read morethe Milton Street Quest location (by Winn Dixie on Cape Coral Pkwy). I don't understand why we should be forced to wait two hours when we have an appointment. That was my husband's recent experience. The previous week I needed lab work but arrived with no appointment. I registered, scanned my insurance card and ID, and Sat down fully expecting to have to wait (after all I had no appointment). Although my name appeared on the board for an hour it then promptly dropped off the board. When I asked the clueless lady at the door, she assured me they were just getting ready to call me. After 10 minutes watching others who were after me get called, I pressed again and was again fluffed off and told I would be called soon. At that point another lady said her name had also dropped off. So...I was forced to be a pain (you asked for it!) and insisted I be seen. When they called me to the back, all the info I had input when I registered (90 minutes ago) had magically vanished. Once again, I had to provide my ID and insurance card. They had no idea why my info had disappeared. Everyone here is clueless (or doesn't give a damn). The only way to get Quest to fix this mess is to NOT support them! I used Milton Street when I lived in the South Cape and had no issues there. Avoid Del Prado or find another lab!!! There are other options!

I use LabCorp in Indiana and have never had a problem. today I went into a Labcorp at Walgreens in…read moreCape Coral for a 12:10 appt. At 12:30 the two techs walked out the door for lunch just leaving me to sit. I thought maybe there was one more tech inside. NOPE. They didn't tell me I would be waiting another 30 minutes. They actually ignored me because they knew they were being rude:-( I went up front and the Walgreens cashier said they always do this! I understand they need lunch but they need to acknowledge the patients waiting as a common courtesy!

The labcorp in Walgreens on Del Prado is utterly ridiculous. Walked in for routine blood work. Sat…read morehere for 45 minutes, no appointments ahead of me. Appointment shows up 45 minutes later and they take them immediately, they could have taken my bloodwork in 10 minutes! I could have been in and out well before any appointments showed up. LAZY!!!

My family has been using this lab for ten years rather than sit with the herds of people at Quest…read more The staff have always been professional and accommodating. It's usually an in-and-out experience even without an appointment (which we never make). I'm sorry that Deborah had a bad experience, but if I had to bet I'd guess that whoever offended her was given their walking papers because I've been helped by almost every technician and none of them have ever treated any of us rudely.

Sophomoric moron, juvenile, immature, petulant, childish, staff. Be prepared to have your dignity…read morerobbed by adults with a middle school mentality. Some people really shouldn't be in healthcare services if they don't know how to behave. Other than the staff, the experience went well. The offices are well designed; spacious, comfortable, well lighted, airy with beautiful photographic prints. Much better than the cramped, overcrowded, spaces of other small offices. The lab results are quickly available. The wait time is much shorter than other commercial labs. They are better able to tackle insurance issues than other smaller labs. Truly torn between enduring the moronic staff and getting fast results. I guess you have to suffer a little for the necessary.

I have nothing but good things to say about them. From the person that answers the phone to the…read morereceptionist to the physicians, my experience has always been positive. I love how the different disciplines in the Millenium group are connected, and your records are shared among all the physicians that you see. They have a great patient Portal. I hooked up with Millenium when I moved to Florida and I am very happy.

As a new patient, this was a disappointing first impression. I arrived 12 minutes late due to…read moreunfamiliar traffic (I don't normally drive in this area), and was told at the front desk that my appointment had already been cancelled -- no call, no warning. When I asked to reschedule for later that same day, I decided against it and left instead. Doctors run behind schedule all the time and patients are expected to wait it out. A 12-minute grace period, or even a quick courtesy call, isn't unreasonable to ask for -- especially for a first visit. If this is how new patients are treated before they've even been seen, it doesn't inspire confidence in how existing patients are treated when something urgent comes up.

Bebe in the Cape Coral Quest lab, the best. I came with my blood work in the afternoon after a very…read morestressful MD appointment. I was told when I walked in that the test could not be drawn due to pick up with fed ex had already occurred. I broke down. I was/ am so anxious for my results. It was a Friday, which meant I had to wait until Monday to get it drawn. I couldn't miss or leave work early again, and there was no available appointments. She told me to come on monday 6am and she would get me in and out. That is exactly what she did. I appreciate her efforts and helping me. I felt better going into the weekend that my test was going to get handled efficiently.

11/6/2025 Update: The staff continue to be outstanding at this location. They are always friendly,…read morecaring, kind, compassionate, and very efficient. Kim provided exceptional customer service. She is a ray of sunshine, and excellent at her profession. My results were available online in my patient portal in less than 24 hours. Always very easy to set up appt online. Easy check in. Minimal wait time. Ample parking. The friendliest, most efficient, caring staff; always!! Very clean facility. Universal precautions maintained. Thank you. I will be back. 6/24/25 Update: Once again, the staff continues to be outstanding at this location. I had an appt, but ended up having to do a walk in appt a day early. They were very accommodating. The staff are always friendly and very efficient. BeBe provided exceptional customer service. Thank you! My results were available online in my patient portal in less than 24 hours. Always very easy to set up appt online. Easy check in. Minimal wait time. The friendliest, most efficient, caring staff. Very clean facility. Universal precautions maintained. Thank you.

Seeing Dr. B was amazing. She answered all of my questions and the staff was incredible and…read morehelpful. I got there 30 minutes prior to my visit for some additional paperwork and was in to see the doctor 25 minutes prior to my appointment. I suffer from white coat syndrome and they made me feel at ease and comfortable there. Best Doctors appointment ever!!!

Mi nombre es Arelis Prado, el dia Miércoles 30 de Julio 2025,estuve en el Laboratorio en Vizcaya,la…read morepersona que me atendio me hizo un hematoma en mi brazo derecho.No upo en contrar mi vena, ni llamó por ayuda teniendo gente alli. No estan tratando con animales,parece que esta mujer no sabia lo que estaba haciendo. Creo que estan contratando gente sin experiencia para pagarle menos,y a los pacientes nos cobran más.

They are friendly enough and the office is clean but thats where it stops for me --- terrible that…read morethey do not accept HMOs. For someone as credible as Lee Health to turn away patients because of that seems cruel to me. They need to post EVERYWHERE that they dont accept HMOS. I couldn't even call in to speak to a human to ask about creating an appointment -- you have to do it on your MyChart which is very confusing. Its just frustrating to me-- everyone deserves care; EVERYONE. Just another example of how messed up the medical system is here in the USA.

Always take my dad to this location for his bloodwork. The staff is always courteous and facilty is…read moreclean.

Mabel is the best! She was so patient with my 18 month old! I would 100% go back to her!! We had…read morean appointment and were seen quickly. Mabel was very sweet and kind easing my nerves as a parent, and also when drawing my toddlers blood. Thank you Ms. Mabel!!

My compliments to Donna, Eunesha and Mable. This ladies are…read morethe best when it comes to drawing your blood. I visit them often and appreciate their service. Nadya

I had the pleasure of meeting Marie when my doctor ordered a specialty test…read more Marie was friendly, on time and very organized. She drew my blood and I felt nothing! I now call her to come to my home for all my blood draws. Sure, I could go to a patient service center and have my blood drawn but I'm busy and can't always get an appointment. Although it's an extra charge, Marie is well worth the small fee to get a quick, efficient and friendly service. i highly recommend her!

Marie the Plebotimist has the most gentle touch I've ever had. She was kind and considerate…read morescheduling my appointment to accommodate me. I never want another person drawing my blood.

Best Open MRI With John @ Del Prado Location On 3/11/19 I…read morehad an open MRI image administered by John. I was racked with fear prior to and during the event due to claustrophobia. HE WAS AMAZING. He was professional, compassionate, patient, thoughtful, and kind. He clearly explained the procedure, let me settle, as requested he chatted to me throughout the procedure explaining duration of imaging sequence. Thank you, John! Jim from Fort Myers.

My appointment was great. They called to confirm my appointment for my ultrasound, wait time was…read morepretty short, staff was friendly, and my experience was really smooth. Dyna, the ultrasound technician, was the best part of my appointment. I felt comfortable, she was informative, efficient and kind. 5 stars!