I have been using this lab since the beginning of the pandemic. I was so excited to have a lab that comes to my home this is amazing when you have medically compromised children. But they have become Completely incompetent. It took them a Month to get my kids orders which they kept blaming the nurology office who recorded how many times they sent the the Labs to George. George will request ur dr office to call him directly after the send the orders Bc they get "hundreds of orders a day" so basically they over worked and do not follow up to schedule with our holding their hand. It took a MONTH to schedule One week before the labs were to fit my childrens Spinal injection. A life saving medication that slows down the progression of their disease. That affects their ability to hold their heads up, to swallow and to Breath. The phlebotomist comes to my house and we have used her before and she is an excellent phlebotomist. She has a hard time getting my sons blood. She initially use the butterfly needle there's two different sizes I'm not sure what size she used but whatever it was it was not working my son's veins are too deep and they move. She said that she had to use the adult needle after threading the needle in and out of his van several times to the point that he was immediately bruising. The left arm for my son never gives good being results so they never use it and she knows not to use his hands because once she does the blood only gives about half a vile and then the main collapses she was forced to go back to the right side and re-stick him using the same vein and arm with a larger needle. She collected the blood from both children and urine and I explained that if there was anything wrong with my daughters urine to please have them call me immediately so we can give a new sample my toddler has been known to tamper with the urine she had done it once in the past. The following day I received a call stating that My sons Blood sample was not viable and they needed to come take new blood. I explain to Amber that that was no way possible he was so bruise there was nowhere that she could draw from that I would have to push back the kids doctor appointment to receive their medical treatment wait one week and then I would take him to his neurologist which is 35 minutes away from my home and have them get the blood there as there. We never heard back about my daughters urine so I assumed all was well. Fast forward to the day before my children's appointment for their medication the hospital nurse calls me to tell me that my daughters urine is still pending. She called this lab and they explain to her that they sent it out to LabCorp. The hospital nurse then called LabCorp who told her that they did not receive any urine sample from Lab Express. The last sample received was in January. Forcing my child's medication date to be moved a second time. When I called to ask what is going on at the lab, the Manager Dianna refused to understand my complaint, attempted to Gas light me Ans repeatedly told me she was doing everything to help me. All while basically refusing to accept any accountability to their mistake. When I ask what happened to the Urine the response was it was Never Submitted Bc the urine at all Bc I told the tech is was Water!!!!!! Water!!! What patent in their right mind would give water as urine sample to block their child's Much Needed medication! The Supervisor Dina and George Refused to give me the name of their super visor. I will be reporting this company for medical negligence Ans will be talking to a lawyer.
Update:
Today I got a phone call from an employee who whos nam starts with R* he called to ask me about my child's Urine that was "never collected"
It's marked in his system this way. He's a nee employee. It looks like The supervisor Dina or George. Wiped them information from the computer to cover up the fact that they failed to do their jobs. It's marked as never collected/missing. In informed this person of my experience and what we went through.. apparently he has no words. read more
