Donovan was very helpful and friendly. He answered all my questions and gave me all options regarding my purchase. This felt more like a family owned business rather than a big chain Because the service from his was so personable. read more

You know you want and need a La-Z-Boy recliner, sofa, tables, etc for your home! Ask for Linda! She's the BEST! Linda helped my husband and I find the perfect chair for him. No pressure from Linda just honest input and advice. She knows her La-Z-Boy furniture for sure. Also, we looked at other local furniture stores and went back to La-Z-Boy. With Linda by our side we have all good feelings about our purchase. read more

La-Z-Boy - Furniture Stores Near Me - Oxnard, California

Worst service for repairs bar none. No one answers at forwarded number for service. When local stores are called they direct you to same number for service. Would not recommend based on service creditablty! read more

Brought my mother to La-Z-Boy last month to buy a new sofa. Donavan was wonderful to her; listened to what she wanted and helped her think about what would be perfect for her. This store has a whole family of loyal customers for life. Corporate needs to promote this young man- he understands what an investment furniture is and he treats his customers with kindness and respect. read more

I purchased a new sofa. The customer service with Donavahn Mitchell was extremely spot on. He was awesome sales person. Thank you read more

I'll gladly purchase from this particular store if in need. For me, I was treated professionally, and given all the options when purchasing my new Chair. It was also on sale. I was helped by Ally! Ally was my salesperson who sold me my chair. 100% satisfied. Excellent from our first interaction. Here's what I liked the best! I messed up my new chair. Remote wouldn't work. It's barely a week old. I'm disabled and handicapped. Having to get on the floor making sure everything was plugged in and seeing no interference wasn't an easy task for me. So, I wanted a new remote now!! And, I mean now!! (Meds hadn't kicked in yet lol) Well, I called the store and happened upon a gentleman named, Donovan. It's not easy explaining the happiness, laughter, and calmness Donovan created almost immediately. Donovan made sure I got a call from their Service Center. I got it. Chair was fixed over the phone in minutes. "I" accidentally turned the WiFi switch to OFF! Talk about embarrassment. Ally sold me an excellent chair. Donovan should run for Mayor. He's got a gift! Ty both. read more

Warning to anyone who buys from lazy boy let me share my experience I bought two leather rocker recliners since I bought them within a few months one of the recliner mechanism broke and you couldn't reclined black call their customer care send someone out that had to order parts now. Took me 7 months later trying to get one chair repaired the second one broke as we were waiting for parts on the first one warning no good service in helping repair these chairs now I sit with these chairs almost two years broken continue to call customer care corporate office and the Oxnard Lazy Boy they say they will work on it and no help the most paid for two chairs that never worked all I want is to leather rocker recliners that sounds simple but not for Lazy Boy read more

Great customer service in store, Linda was very helpful and was not pushy at all (a definite plus when making a large purchase) definitely recommend to any family or friends. Unfortunately that's where the good part ends, I have now had the furniture for a year and have multiple issues, however the customer service department is laughable as their solution to have it fixed is to work with their schedule rather than be convenient for you as a customer, to the point where I feel as if they are trying to avoid fixing a defective piece of furniture so that it falls outside of warranty and would cause me to have to pay for repairs. read more

2 Chairs purchased from this store. First one for MIL, no problems. 2nd chair, massage/heat unit. Two year old $1800 lounger, three servic;e calls, 2 significant mechanical parts, still not fixed! First service call has no parts on truck to fix, has to order, took month. Second call difference part, service guy says chair design poorly. Third call, taking another month to get part, still waiting for service time. Reallly frustrating. Feel chair is a real lemon! Would not buy again, ever! read more

Bought a big man lazy boy which broke within 1 year repaired and broke 3 years later. Bad quality company. I bet it's made in China

Thank you goes out to our sales consultant Linda...we visited your store this morning and you assisted us in finding the perfect recliner for my husband Mike. Your knowledge about the recliner was so very helpful in us making the perfect selection. Mike and Julie Durand read more

Love La-Z-Boy and Donevahm was the best! Like Superman on the floor. He sure helped us find the perfect pieces for our home. Ask for him when you need help! read more

Please, do yourself a favor, and never shop here. Over the years, we've spent nearly $25,000 with La-Z-Boy - including $5,000 in the last 18 months. We've had some problems with this purchase and have found that their customer service is horrible, their product, though expensive, doesn't last, and their warranty is terrible and misleading. We bought a leather sofa for nearly $4,000 18 months ago and can't get any calls back for service. In addition, their warranty company lost our claim and then denied it although we purchased it for exactly the reason we were filing the claim (cat scratches). And when I tried to call the service company directly, ComfortCare, I'm left on hold for an hour. So I called the store to complain andI was told that, "That's the way it goes, get in line." What has this company - and this country - become? Next time, I'll buy from a Chinese company - at least I won't be paying top dollar for sh*%#t l! read more

Don't buy leather furniture here. They only have leather on the areas your body touches. The sides and back are covered in faux leather which flakes off after 5 years. read more

CAUTION! I went to purchase two recliners in November (at $1000+). The second recliner would not be available until January, so I paid for it and waited. Today when I called to cancel the recliner I was told by a salesperson that because I didn't cancel within 3 days of my order, (which would cost me 30% of the cost of the chair for a cancellation fee) I could only get store credit. I explained that I was only cancelling because my small house couldn't accommodate more furniture, so that wouldn't work. I was told that was my option. I don't believe this is good customer service, and after purchasing new recliners from Laz-y-Boy in the past, I won't be shopping here again. read more

This is the best customer service on the planet. Donevahn deserves 10 stars for sincerity, personality & going above and beyond to get us exactly what we wanted with an expedited delivery . We have purchased from this store for years, we will always refer others, and continue to support such a wonderful sales team. Thank you again, Donevahn, And thank you, Jessica , for your help as well :) read more

La-Z-Boy furniture is nice and all but if there are any repair needs they are completely dysfunctional. My journey began over 2 months ago. Take your business elsewhere. I will never buy from them again. read more

The chair is fine and the sales associate was courteous and helpful. My complaint? Ever since the purchase we have been harassed by robocalls from the "store manager" trying to sell us additional furniture. Last night, our dinner was interrupted by yet another recorded call from the "store manager." Most telemarketing calls give up when the call goes to voice mail, but this one persisted. I got up from my dinner and hung up. Seconds later, they called AGAIN asking if we want to participate in some program of theirs. So here's my message back to La-Z-Boy: When we give you our phone number, it is to facilitate delivery, not to be harassed with a lifetime of telemarketing calls. Knock it off! read more

Quality furniture, better than most furniture stores, also higher price. Best to buy with discounts during sale. Good range of leather sofa, several really comfortable and higher end. read more

My review about this Lazy Boy store is the employees strictly only want to talk to you if you say you are there to make a purchase immediately. They are total snobs ! I took my husband because he thought he wanted the name brand this time around. But after we were treated very poorly we were disgusted with the sales snobs !! The laugh is really on them because we may not have looked " rich ",, but we were going to pay cash . They were idiots to not have been kinder !! See. Ya. We will purchase elsewhere. read more

Oh holy Smokes!!! This is the place to go !!! Ok so Donevahn --He's the guy to ask for!!! Makes the shopping buying experience enjoyable and had answers for all my annoying me questions !! GO TO SEE HIM TODAY !!! Wow -- so pleased!! read more

Welcome to a land of luxury for your rump, my friends, with fabric choices as far as the eye can perceive! Donevahn and his cohorts made us feel welcome as we played our own game of Goldilocks and the three recliners! We ended up picking two chairs, and are now sitting comfy in our own home! read more

If I could have given them a no star rating I would have. Save yourself the trouble and do not buy furniture here. The quality has disappeared from their furniture. Which is sad but not the saddest part. When you have no quality and you have even worse customer service it is a deadly mix for the purchaser of the product. Unfortunately having been a lifelong customer I learned this the hard way. I purchased a new recliner a couple of years ago. Within the first year the leg portion broke. They did repair it under the warranty but told me that because I'm heavy it may happen again. It hasn't happened again but the pull to release the recliner broke as well as the metal portion of what extends the legs broke within a week of each other. This was the true beginning of my sad learning experience. When I called for service it was six weeks before they could schedule me. When the repairman came he determined that the chair frame was also cracked and told me he couldn't complete the repairs until the frame he was going to order came in. Several weeks (8 or more) later the part arrived at my home but I never got a call. After a week I called and they explained that they have no idea when the part comes and it's my job to call them and tell them the part has arrived and to schedule the service. I was beginning to see how disconnected the repair service and customer service were. Again it was six weeks before they could send a repairman. He arrived and took apart the chair and told me he was sorry but it wasn't the frame that was cracked it was the whole arm piece. He would have to order the piece and come back when I received it. Several weeks later the part came. I called and set up the repair call. The repair man showed up two hours late (past the four hour window they had scheduled). I rescheduled and two weeks later a repairman arrived. He took the part out of the box and informed me it was broken and he'd have to order another part. This all started in early February. It is now September and I still have no repaired chair. Lazy Boy did wave the labor fee - of course I've not had any labor yet and waiving a fee doesn't make up for the fact this repair has been going on for seven months - and we have at least another two months to go - assuming the part will come in and not be broken, the repairman will show up on time.... DO NOT BUY A LAZY BOY. That is the lesson I've learned. I wouldn't wish this process on anyone. read more

We went in to look for a chair and had one of the most efficient and positive sales experiences with Donevahn. He listened and showed us exactly what we were looking for. We loved his attention to detail and service and were impressed with some of the designs that were really stylish. I did not expect t that since I just thought of LazyBoys for chairs that I perceived to be ugly from years ago. We just got a thank you note and a coupon for 30% off accessories and can't wait to get our delivery. read more

I needed to buy two recliners for my 95-yr-old mom that she would be comfortable in. When I first entered the store, I was greeted and then left alone to browse--perfect!!! That way I could meander and look and try out at my own pace. When I had finally gotten close to a decision, Mike was cheerful, informative, not pushy, and very professional. I got a great deal (Labor Day weekend!) and a quick date for delivery. The delivery guys were also great--the text message La-Z-Boy sent took me to a page that showed the progress of the truck and they showed up when they said they would. And they set up the chairs quickly and carefully. I would recommend Mike and La-Z-Boy highly! read more

I was nervous about making my first purchase in a grown-up furniture store, as opposed to Ikea or Target. I was afraid there would be a lot of sales pressure and I would be uncomfortable. But my experience at La-Z-Boy could not have been more pleasant. I was greeted when I walked in, but left to wander around and try things out at my own pace. By the time a second salesperson approached me, I was ready for assistance. Neil Valentine helped us and he was very low key and easy to work with. I showed him the sofa I wanted, and he showed me the fabric options included in the base price. He let me know there were tons of other fabric options to examine in the middle of the store where they have tons of swatches, and told me about the fabric protection options, but didn't pressure me at all to upgrade. He drew up a quote for me in writing, too. When I came back the next day with my husband, he remembered my name and what I wanted. He gave us some time to walk the floor and make sure we were comfortable with our decision, and answered all our questions about delivery and scheduling. The store itself is great, too--comfortable, well-lit, tons of sofas and chairs in all kinds of fabrics and options, accent furniture, customer restrooms, cookies and water, you name it. Also, they were having a 25% off sale, so I saved a few hundred dollars on my sofa, which made me a lot more comfortable making such a big purchase. Pricing is transparent; they offered me the same price in-store that I found online. While I don't have my new sofa yet, so I can't comment on my full experience, I can say that I am thrilled with everything so far. read more

La-Z-Boy - Nice living room display - Furniture Stores Near Me - Oxnard, California

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Melissa Téllez helped my husband and I find the perfect set of rocker-recliners to fit our budget and style. I was looking for a specific color, and one that was not too bulky but was still confortable yet stylish. She is very knowledgeable on their products and listens to the customers needs. I love my new set of blue leather recliners. Highly recommend Lazy Boy Furniture and the service provided! read more

I bought a recliner at this store and was so very pleased with the salespeople and the selections and quality available. A few months later I went back to buy a couch to match. I found exactly what I wanted. It was delivered within four days. The delivery people were so polite and professional. I did have a problem with the couch and the manager took care of the problem within a few days. I would recommend this store to everyone and anyone! Thank you Lazy Boy! read more

Donevahn has been a knowledgeable and helpful associate. Looking forward to the custom style and material of our furniture.

This is always a great place to shop for furniture and decor. I've never been disappointed with the quality of the furniture or the great people there to help. Linda A. Was a big help. She helped us select a color we liked, phoned to remind me a sale was ending soon and generally made the whole process easy and not high pressure as you find in many stores. read more

Great personalized service from Claudia & Linda today. Picked out a recliner & a settee in July when the room re-model contract was signed. Did the final ordering today. read more

We went in for a rocker for my wife. Donevhan Mitchell was excellent. No pressure, but very helpful. We really enjoyed working with him and walked out of the store with a purchase read more

I will definitely be purchasing more furniture in the future here. I bought a recliner a couple of years ago for my husband. It is a power recliner and he loved it. I loved it so I wanted one for myself. We ended up buying a loveseat and couch. The loveseat is powered and we were able to get the sofa with a manual recliner. They have so many options. Claudia was great and she was quick to get our quote and our account information. It was a very painless experience. read more

I was here Sunday. I was not there too long, I was still trying to make decision on where to buy my furniture. I did meet Shaheeda, she had a lot of product knowledge and was very informative. read more

Had a very good experience purchasing a chair and ottoman. Linda was very helpful and knowledgeable about their products. She was able to walk us through all the steps. read more

Great experience with Neil Valentine. He's super knowledgeable and easy to work with!

Melissa was a great help in selecting our couch and fabrics. Delivery was quick and installation went well.

First time at La-Z-Boy, shopping for a new sofa and chair for our home, I am a fairly finicky buyer - I had several 'specifics' walking in, met with their sales rep. Donevahn. I explained the few specifics to him that were important to us - he was extremely knowledgeable on ALL the products, this guy's not an 'order taker', he really does know his products! Courteous, patient, not pushy, and extremely professional - we bought a sofa and chair, it was a great experience! We will return to shop at this La-Z-Boy and work with Donevahn again. Thank you. read more

Excellent store with a good variety of furniture - everything from new electric assist models to classic leather recliners. Linda who works there was gracious, approachable, and knowledgeable with her assistance when we went in to find a new recliner for our home. We would definitely come back for another item in future. read more

La-Z-Boy - Furniture Stores Near Me - Oxnard, California

I am so glad my husband and I decided to stop by La-z-boy today, we left with a beautiful and practical couch! Thanks to Linda we were able to find exactly what we wanted, take the time to do so with without a overly pushy sales women. I would highly recommend stopping in here for your furniture needs, ask for Linda, you will not be disappointed! Thanks Lay-Z-Boy, we'll be back if we need anything else! read more