I'm trying to figure out why their ratings are so low. Doesn't make sense. I ordered a cab twice and they were professional, quick, and on time. The app is super convenient, but even if you call, they show up on time and ready! I will definitely use them in the future when I'm back in LA. read more

No show. Reserved a ride to LAX the day before. The morning of my flight, no show! I called dispatch and they said they didn't have a driver assigned. It shouldn't take nearly 24 hours to arrange a driver for a ride. Don't expect to hear anything from the company beforehand, you'll find out your ride fell through 10 minutes after your scheduled pick up and there is no taxi is in sight. Absolutely absurd. read more

Second time I have been stood up for an hour by these people. Never ever use them unless you have time to waste!

Absolutely, 100 percent, the worst taxi ever! From the Omni Hotel to Lax, it was the taxi ride from hell! Things started out shady and went downhill fast. The dingy blankets covering the back seat was my first indication that this would not be a pleasant experience. Then there was the lack of air conditioning. I removed my jacket, as I was becoming queasy from the heat, road noises and the banging of my luggage as it rickshawed across the hatchback compartment above the trunk of the cab. By the time we arrived at LAX, I suspected the sheet was covering stains from a previous victim of this aggressively driven hotbox. But wait! There's More! I was told by multiple people at the hotel that the fare was a flat-rate of $52. When we got to LAX, the POS screen flashed a fare of $60+. The driver asked if I had cash, otherwise the fair was $60+, "but it was okay to not leave a tip". BUT WAIT! There's more . The POS machine failed to work, so driver persistently asked if I had cash. I gave him a $100 bill and he could not make change! Back to Square 1; he fumbled around and got the machine to work, but it did not provide a receipt. The driver provided an old-fashion business card receipt that I could complete by hand. I was overjoyed to enter the air conditioned confines of the airport. read more

LA Yellow Cab - Front side of receipt. - Taxis Near Me - Gardena, California

To give credit it where credit is due: A driver ripped me off (bad), but I contacted Yellow Cab and they rectified the situation with a refund and an apology relatively quickly and straightforwardly (good). read more

April 4, 2026 8:35PM, I called Yellow Cab for a pickup on a return trip home from the original drop off. Information was confirmed to/from address, phone number. A few minutes later, I received confirmation text indicating taxi was en route. So I went outside the event center to wait. After 30 min lapsed I checked the taxi's ETA which indicated 3 min. Ten min past when I checked the ETA again and it said, "No show!" When I had been standing outside waiting for 45 min. No Yellow Cab EVER showed up in any way, shape or form.. Called dispatch to report it. They said I should wait until they were able to locate another taxi. It's now 10PM and still no taxi assigned. The Event Center closed, locked the doors and I'm standing alone outside waiting for Yellow cab to find another taxi for me; now 1-1/2 hr has lapsed since the initial call. I ended up calling Uber and paying $9 for a ride just a couple blocks away. When this senior would have paid just $1. Unfortunately, the exact same scenario occurred last month. Made advance reservations, confirmed all the information, waited outside for an extended period of time, only to receive a "No Show" text inconveniencing me to make other arrangements for transportation at the very last minute resulting in late arrival to my destination. read more

Unreliable and unprofessional - avoid Yellow Cab Co (Bel Air / Los Angeles) I booked a taxi 24 hours in advance for my pregnant wife to get to the airport. I even called two hours before pickup to confirm the ride, and they assured me everything was on schedule. When 3:00 PM came, we were outside waiting -- but no car showed up. At 3:05, I called and sat through their frustrating automated system before reaching someone who said the cab would arrive in 9 minutes (already 14 minutes late). Nine minutes later, still nothing. I called again, and this time the person was rude, dismissive, and unhelpful. They told me the driver was now 12 minutes away and even suggested the rate might be higher than what was quoted -- despite their own delay. This company completely failed us in a stressful situation and showed zero accountability or empathy. I canceled the ride and had to reschedule my wife's flight because of their incompetence. Do not rely on this service -- especially for time-sensitive or important trips. read more

Yesterday I came from VA to CA for a CEU class workshop. My taxi driver charged me $100 from LA to Malibu. He even did not bring me to the place I ordered to stay. I had to go by foot to the actual place for around half a mile alongside the road which did not have sidewalk. Moreover, the driver refused to give me a receipt for the money I pad. The machine for credit/debit payments was broken. Other possibilities to receive a receipt he excluded. Something weird was to talk to the driver's boss whose introduced himself by phone as Albert who requested the data from my credit card, then said it rejected payments, but when I went to the store after the driver left me far from the destination, my card worked perfect. I heard about scams in LA, but never expected to meet them among the cab drivers. When I called to the head office, someone promised me to email me a receipt, but so far I haven't received it. i suspect something unclear in all that LA Yellow cab system. Why then they lie to me or decline to give a receipt? I paid $100 and i must prove to the sponsor's of the seminar I came how much cost my every cab drive, read more

LA Yellow Cab - The machine was not working, and I was obliged to pay for a drive in cash. Then the driver refused to give me a receipt. - Taxis Near Me - Gardena, California

Honestly, these guys don't get enough credit. In a time where everyone just hops in an Uber or Lyft without thinking twice, it's easy to forget how important it is to have professional, background-checked drivers behind the wheel, and that's exactly what you get with LA Yellow Cab. They bust their tails every day, making sure people get where they need to go safely and on time. Whether it's early morning school runs, airport trips, or last-minute rides, they always come through. It's not just a random driver picking you up -- it's someone trained, experienced, and actually held to a higher standard. That matters, especially when you're putting your trust in someone to drive your family, your kids, or your clients. Huge respect for the whole team at LA Yellow Cab. Keep doing what you do. read more

After working with ATS for several years, I have witnessed how taxi drivers can become aggressive and violent towards customers. Yesterday, I experienced this with Yellow Cab 6076. He became combative, aggressive, and violent simply because I corrected him on why he was telling customers to pay cash only, knowing that passengers can pay how they want.   As a supervisor, I felt it was my responsibility to ensure that all customers were treated fairly and that drivers were following company policies. I recorded the incident for my safety and others, as the driver even tried to hit me.  Yellow Cab 6076 hit my camera as I was recording, which is unacceptable behavior toward me.  This kind of behavior is not acceptable and I have seen other drivers display similar actions. It is time for Yellow Cab Company to address complaints and communicate with their taxi drivers. The safety of employees and customers at LAX and or in the city should be a top priority. https://www.dropbox.com/scl/fi/09kbpbj15xn986xhsnq84/Snapchat-1490810514.mp4?rlkey=m2gupjzfma7pkyury915h2tur&st=vnwtldky&dl=0 read more

LA Yellow Cab - Unprofessional, Violent, and Combative Yellow Cab Driver 6076. - Taxis Near Me - Gardena, California

White toyota sedan number 6407. Drives recklessly and endanger other people's lives unnecessarily. I don't know if he is rushing to pick up passengers, but he is driving so closely to to people in front of him multiple times, speeding excessively on a busy freeway 10-E traffic, and also using high beam continuously regardless of the warning given to him how he is blinding other drivers. Please reeducate your drivers on basic driving skills, that driver is giving your company a terrible reputation. read more

I called To Beverly Hills Taxi to get a wheelchair accessible Van for My friend early Monday morning , Insipemdamt Cab and To Beverly Hills Cab dispatchers were rude and started insulting me when I asked specific questions about reliability. Guadalupe ,The Yellow Cab dispatcher was so kind and helpful ,aInwill recommend Her service and Hopefully the Yellow Cab drivers will be as kind and helpful she is. read more

The worst service! Got a taxi card for seniors through LA County which provides up to 4 free rides per month. Thought it would be helpful to basically bring me home from marketing. Today I waited over 2-1/2 hours standing outside the supermarket in the cold. Took 3 hours to get home from initial call. Most rides have taken over 1 hour on average for pick up. Taxi drivers have told me that a lot of them will not pick up requests for short rides. And, some have said that Uber and Lyft have taken a lot of their business. Well, I'm about done with LA Yellow Cab. If they can't provide proper service, they should just shut down. read more

I don't understand the poor reviews for this cab taxi service company. Obviously no one has ever encountered George. He is a pure gem! We stumbled upon George on our return from Boston at LAX airport and he has thus far been our best experience with any car service. So much so that we request him EVERY TIME! His car is in pristine condition and George himself is a standout guy! He's always willing to go above and beyond to make sure his customers are happy, comfortable and fully satisfied. Honestly, he is my go to guy and I won't settle for less. He recently took us to the airport for a late night international flight and was accommodating enough to pick us up upon our return! All with a smile and great conversation. I told him I want to help him with his business, hence my review. So definitely give George a try for your next trip. His Cab # is 6350. Thank you George for everything! I'm so glad my family and I met you. You have become our savior and made all our airport trips definitely less stressful! This beats Uber anytime! read more

I have called LA Yellow Cab several times to take me to and from concert venues in LA, as the last thing I want to do is drive and park at these facilities. The dispatchers are kind and professional. They double check your departure and arrival addresses and you can even book the return pick up at the same time. The drivers are also efficient and professional. You receive a text as they are on the way to you and you get the cab number and a photo of the driver. The drivers send a text and verify your name when they arrive. I highly recommend this company. read more

I had reserved a minivan cab, the day before, to pick us up at midnight at the Hollywood Park Casino's main entrance following our attendance to Beyoncés Concert. At 11:45 pm I called the cab company to inform them that we were waiting at the main entry only to learn that their dispatcher had cancelled my cab because they tried calling me that evening and I did not answer my phone. They never told me this was going to happen and was a condition of receiving the ride. Furthermore, my phone showed no record of a recent call, voice mail or text - they lied! I told them to re-order the cab but they were unable to give me an eta. We ended up taking an Uber home as we no longer could trust Yellow Cab to deliver. read more

I suggest you stay away from these taxis over charge you and take advantage of you $123 to go 5 miles down the road with no traffic noticed next day in the morning he had charged me 5 times more then what Uber charged me this is a complete rip off and I'm going to go further then just writing a review! read more

LA Yellow Cab - What they charged me to go 5 miles down the road - Taxis Near Me - Gardena, California

OMG! I reserved a 5a pick up to go to LAX 2 days prior. Confirmed it the day before. The day of the pickup I was wondering where our ride was. Called and got an automated message that a driver has not been assigned and they are working on finding one. What? I immediately hopped on my Uber app and a driver was 5 mins away. As we were driving to LAX I got a message from the taxi company saying a driver was found but no ETA. I immediately cancelled. Never again will I use a taxi service for pickup. read more

We have used Yellow Cab through Modivcare, which contracts with them. The scheduling of rides through Modivcare for non-transferable wheelchair bound patients, which applies to my mom, is laborious and inefficient. The Yellow Cab response to the rides and accuracy of pick-up times is miserable. The last two rides, one to the hospital and the other to her primary, were late by over 30 minutes at minimum. The van for non-transferable patients apparently is not readily available, and the phone staff, when calling, are less than efficient and borderline useless. I have to wait to speak with a supervisor to get any clear indication of a result. I did speak with Joanna and Denise, both supervisors who vowed to correct the issues and, in time, did, but the overall customer service needs an overhaul. The drivers have all been excellent, and I mention Miguel, Angie, Shafi, and others as they card, and their customer service is very good. I give 3 stars simply due to the scheduling and customer service deficiencies that must be noted. read more

Booked a ride the day before a trip. Called in the morning to confirm and make sure everything was good to go. Customer service told me everything looks great and will be on time. I'm waiting outside at my pickup time and no one shows up. I call customer service and they didn't have any clue. I asked them to see if they can give me an update or find a driver but apparently they work separately from "dispatch". Couldn't give me any status updates and told me that if dispatch couldn't find something in 30 mins they'll cal and refund me. This is one of many reasons that cabs are dead. Even though supply is low for ride share in general, Uber and Lyft at least provides decent customer service. DO NOT rely on them if you have a trip coming up. read more

Everything was good. Very friendly cab driver. I am happy with the experience. I can see taking yellow cab again.

the taxi driver robbed and extorted us for money. dispatch sucks and say they are independent contractors nothing they can do. complete scum interactions. liars and thieves. one dispatcher told me I didn't have much stolen so it's not that bad and they won't do anything probably. it's a scamm use Lyft or uber. He tried not to let us pay with credit card so he could steal from the company and not report it but we had no cash He also strove dangerously while on the phone the whole time rudely speaking on speaker phone in another language What a horrible company and experience read more

Booked a taxi the night before and it never showed. Tried to call the number they provided and was sent through an automated system that was of no help. Had to use another ride service. Will never book through this company again. read more

Why did I use this service again after my last experience (see my review from 2019)???? Tonight, my driver was speeding the entire time, not a word except to get my address, no thank you even after I tipped generously and said thank you myself. Sped off so fast, he screeches his tires that caused my daughter to jump as we were both and our luggage were still inches away from his car. NOT SAFE AT ALL. Regret giving this company another chance. Been using cabs at other cities around the world and this taxi service in LA is by far the most consistent in poor service. read more

I reserved a cab capable of carrying a wheelchair for pickup at 5:20 am, needing to ride 16 blocks straight up Wilshire Blvd in Santa Monica to a 5:45 am MRI. Id been advised to set it for 5:20 rather than 5:30, because the number of these cabs is limited, and to call if it was 5 or 10 minutes late. I did and explained that any cab with an empty trunk could carry my wheelchair. Around 5:30, a driver called to say he was coming, but was 29 minutes away. I explained that was 15 minutes after my check in and said I would call to ask if that would work. Please call again in a few minutes. Yes, I learned. 6 am would still work. But he never called, and the text with his telephone number had disappeared. So I called Yellow Cab again, and they said a cab would arrive in 7 minutes (5:45, which would still work. But that driver didn't announce his arrival, and left when he didn't see me. He sent a text. I asked the office to call him to say I'd left the lobby where I'd been waiting and was now at the corner in my wheelchair, but they couldn't call him. Instead, I was offered yet another cab at 6 am, but I explained that would be too late and if they couldn't reach the nearby cab that had come and gone without calling me, I'd have to cancel my appointment. At 6:35 am a driver called. I thanked him for his courtesy, but explained I'd already missed my 5:45 am appointment. The company was unable to find my reservations or call their drivers, even when I gave them the cab numbers texts had said were coming. It doesn't even cancel a call after it's been told it's now too late. I'll never use LA Yellow Cab again. read more

THE WORST! My sister was visiting me and needed to go to LAX to get on her international flight. I just had a spinal procedure and was instructed not to drive, so I called this cab company. She needed to leave by 7:30 PM so we scheduled a ride for 7:00 PM just to be safe. I called to confirm at 6:50 and got the robo voice saying a driver was "on his way." I called at 7:10 and was again told by a robo voice "a driver was on his way. He should arrive in 10 minutes." (Which would make him 20 minutes late.) Called at 7:20. Same message. Called at 7:30. Same message. Pressed the # given to connect with driver, got "Voice mailbox is full" recording and was disconnected. I had to drive her myself in pain so she wouldn't miss her flight. Will NEVER use this company again. read more

We had a ride scheduled the night before our flight out of LAX. Dispatch texted that driver was on his way but ended up no showing and we had to get a friend out of bed to take us to the airport. Very stressful read more

I had reserve a ride three days before our trip and they never showed up. I used Lyft instead. I am still fuming!

Sucks!! I just got out of the e r and i've been waiting for yellow cab for Over an hour and a half. They won't even give me a update on a time Of arrival. I feel terrible i'm Freezing and having to wait outside. RUDE!! read more

Horrible driver. He showed up early, with no advanced notice. He accused me of giving him a wrong address, which was untrue. Worst of all, he drove with earbuds, so could not hear me when I asked him to pull over and let us out because his driving was so dangerous. Yellow Cab will never, under any circumstances, get my business again. read more

l would walk before I booked another ride with this company. We booked an accessible cab to go from San Pedro to the cruise terminal in Long Beach, booking it almost 24 hours in advance. We gave them the credit card for payment and they had my email and cell number. They were supposed to pick us up at 12:30 and when that time came, and they weren't here, we then called and they said they didn't have a vehicle available. Now they didn't call us and let us know. If we hadn't called we would never have known they weren't coming. We had to call an Uber, and my wife had to transfer out of her wheelchair. Which fortunately she was able to do. All I can say is I would never trust this company again. I would give them a 0 star rating if I could read more

Got a Yellow Cab Taxi at the LAX airport pick up zone on 6/28 around 9AM. After we started driving, driver said that his credit card machine was not working and I would have to pay in cash. I asked how much the fare would be and he said $22. I told him that I don't have cash and would have to pay with a credit card. He never said that he only is accepting cash before we started driving to my destination or I would have not accepted the ride and moved on to another cab. Per the website, Yellow Cab accepts all sorts of payments including ApplePay. He said that he would call the police that I was not going to pay. I told him to pull over so I could get out of the moving vehicle, call the police, and we would wait together until the police got there and let them resolve the issue. Then all of the sudden he said to give him my credit card. I gave him the credit card and he was able to process it. So the machine was working after all! He asked how much tip to add. I said ZERO. He then proceeded to argue why no tip. Seriously!!!! I guess he forgot that you are tipped for your SERVICE! For some reason this driver, cab #6173, thought that he could take advantage of me. I don't know if it was because of my race or he just wanted to cheat the company he works for and make a quick $22 cash fare without reporting it. The amount of stress to go through while being trapped in a moving cab was exorbitant. No one should be treated this way. I was being exploited by the driver and lied to about a non-working credit card machine. I was fearful the entire drive to my destination, with a driver that was angry, argumentative, and unstable. It was a very stressful situation that should have never happened. I have already reported this to Yellow Cab Taxi's customer service and expect that they do a full investigation and reprimand the driver for his actions. With a service like that I am surprised that they are still in business. They lost me as a customer! read more

Be aware of an aggressive road rage. This happened at the Hollywood & Highland shopping mall parking (after the entrance, going towards to the downstairs parking) on Sunday 5/5 around 5:16 pm. There are heavy traffic for cabs/Uber/Lyft and people driving their vehicles to park. I was driving, to exit the mall, and at the stop sign, this cab driver ignored stopping and made a dangerous left turn right in front of me. I honked and my husband said to stop then this cab driver shouted at me and my husband that we did not stop, which is absolutely incorrect. I know the mall management people and can ask to check the severance cameras so please advise if you would like me to. The cab license number is 05635M2 read more

LA Yellow Cab - Taxis Near Me - Gardena, California

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There should be an option to grade this company with a negative 5. Two times they have let me down, cancelled my ride when I watched them pull up and when I approached they drive off. I'm a female in Los Angeles and this is the 2nd time I am walking in Los Angeles in the pooring rain without a cab. When I call back they tell me they are still looking for a driver . Please take not thathey will drop you off at the laundry mat but they won't pick you up. I asked for a manager to all me the next business day they said it is not possible. mcdonaldkristal4@gmail.com read more

Horrible taxi services never show up on time. And have no patience whatsoever. Left my patient at an appt and never picked them up to bring him back to the facility. read more

I have had many good drivers with Yellow Cab LA but yesterday was shocking. The driver was a very obese man in dirty t-shirt and shorts who refused to help me with my heavy suitcase because he is handicapped. There is a handicap placard hanging from the rearview mirror of a rather gross van that smells of cigarettes. I am a little 70yo woman who needs to get to the airport on time so I struggle with getting my bag into the van and then have to listen to a long monolog about discrimination towards handicapped taxi drivers!! I'm sorry but shouldn't all taxi drivers be able to help riders with their bags?? On the positive side, the rate was very reasonable and I got there on time. read more

*** Yes indeed, I'm a fan of Yellow Cab. *** In sales, you gotta be able to fly on a whim. I can call Yellow Cab the moment I rise in the morning, schedule a pick-up to LAX an hour in advance, receive the cabbie arrival call 55mins later, and then away I go ... at the airport 75mins after I wake-up. It's like Swiss timepiece percision. *** I'm a salesman, and I approve this message. *** read more

LA Yellow Cab - Taxis Near Me - Gardena, California

Although I really didn't want to leave Manhattan Beach, I had to get back to reality... and since the first step in that process was getting us to the airport, I called Yellow Cab based on the Yelp reviews that came before mine. Yellow Cab answered after a few rings and locked in our reservation. I received a text message at 6:52pm that "taxi #307 dispatched @ 6:50, and I was even sent a link to track it if necessary. That was followed up with another text that the info was sent as part of "improved service" and that I could reply with "STOP" to unsubscribe, and/or I could go to www.southbayyellowcab.com to book a taxi instantly in the future. A few minutes after that, our cab arrived at 7pm sharp as requested, and we arrived at the airport earlier than expected. Now that is service! The only negative is that the actual cab that picked us up was not the cleanest. But the driver was nice and got us safely to our destination. That is the important part. If you're in the South Bay area and you need transportation, I highly recommend this company based on my experience. I'm saving South Bay Yellow Cab in my phone if that tells you anything! read more

LA Yellow Cab - http://www.southbayyellowcab.com - Taxis Near Me - Gardena, California

Yellow cab 6297 cut me off nearly causing and accident. I honked at him to let him know he was a close to hitting my car. He then retaliated and cut in front of me and then slammed on his breaks and then swerved out of the lane and back in front of me to slam on his breaks again. After several times of doing this he rolled down his window to yell and flip me off. We were able to snap a photo of him and when he saw the camera he tried to speed away almost causing another accident with the driver next to him. read more

LA Yellow Cab - Yellow cab driver who nearly caused an accident - Taxis Near Me - Gardena, California

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David is one of the best cabdrivers. He is always so nice courteous and keeps his cab clean. He is a really great guide . Knows his way around and The pizza place you recommended has become my favorite. Only cab company I use. And David is my favorite his cab number is 6450 read more

LA Yellow Cab - Always clean cab - Taxis Near Me - Gardena, California

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