Horrible experience. If I could give them negative stars I would. We made a reservation with them for 5:45am to take us to LAX for our flight. They never showed. We called to see what happened or if someone was on the way, and the person that answered couldn't tell us anything. They couldn't tell us if someone was coming and or when they were coming. They ended up costing us hundreds of dollars more having to pay for parking at LAX last minute, so we could catch our flight on time. read more

I pre-ordered a taxi one week in advance for a 4:45 a.m. for a ride to the airport. By 5 a.m. I called and it had not even been ordered and didn't know when it would come. I got an Uber in 10 minutes. Never again Ride Yellow. read more

A no show to take a friend to train station. No call or text to tell me no driver found. Problems with no cab around when arriving late Sunday at LGB. Did not have app first time, got computers at Yellow Cab and Uber. Started walking. Found by loose Uber car. 2nd time used app which created a coded ticket. Not sure if cab was coming. Called Yellow and got an operator who told me they do not pick up at airport unless the person has an account! Complained this would strand me and she hung up. I waited and a yellow cab came by and picked me up. Was it Yellow? Did not check. Driver uninterested in ticket number and wanted $21 after quoting me $20 with tip. Yellow ticket was $16.75 or less. read more

Set up a ride the night before. No taxi arrived. Had to call and then they sent a cab. 15 minutes late.

RIP OFF be careful, they give you one price over the phone and the driver asks for more, every time. 3 times with the same drive and 3 different charges. Last time the driver had a strong accent and said $20 flat rate to downtown, which is what they had quoted me earlier. When we got to out destination he said $28. I told him it is always $20 to $23 and he got very rude. I gave him the $28 but told him "no tip" because you are ripping us off. He yelled at me "I don't want a tip, just give me my money" and gave me a dirty look. Never again. read more

Fantastic, quick service. Polite and skilled drivers. Never had one cancel and always on time.

I enjoyed my ride and the driver was professional and pleasant. Got us where we wanted to go and listened to our directions...no complaints here. Nice job! read more

Some of the drivers have really bad attitudes. They also expect a tip knowing some people can't tip. They don't want to pick people up at night because supposedly of the area. You're getting paid to pick up and drive them home why deny the ride because of the area. Some of the drivers go slow too when they have room to go faster. read more

Cool and very professional and clean and smooth ride yellow cab have me up front pricing to my appointment will highly recommend over Uber and lift read more

Definitely do not appreciate the Yellow Cab driver who pulled up and parked on the 3700 block of Walnut Ave. today in California Heights around 10:15 and intentionally dropped a bag of trash out his window before driving away! Our street is not your trash can!! How disrespectful can you be? I'll take Lyft or Uber if that's how you want to treat the neighborhood! (Of course I went out and picked it up and threw it away!) read more

Horrible customer service. Booked a cab 45 minutes before we needed to be picked up, went outside 10 minutes prior to Scheduled Pickup, we have now been standing outside for an hour still waiting....and... you just send me a text saying your still looking for a driver??? This company sucks. Feel free to use them if you want to miss your flight, your cruise ship or your meeting. If I could give a negative score, I would. read more

I was in the cab and The driver called me a liar when I told him they gave me a set price and he told me no that's not true. I was like wow he just called me A Liar. I Have the Cab Driver's Cab number on his Car as well- It's #1078 He appears to be Cambodian. Even though I was only charged 55 cents more but why do they generate a set price a then when you get ready to get out the cab driver says a different price. He did show me what the Computer said on the screen, but I have video of him basically disturbing my words and saying that I was Lying I was so shocked. Just be aware of this company, They are pricing up the rides, every penny counts ( even 55 cents ) read more

Oh Man! We used this service to get to and from the Long Beach Half Marathon! Both were bad, but on the way back to our hotel from the marathon, the driver was upset even before we started the journey. As he flipped an illegal u-turn he almost ran over someone behind him. I pointed out there was someone behind him. He said that the even was ruining business for his city, which I thought was strange, considering the even brought people from out of town to stay in LBC hotels, dine out and shop in LBC and use ride hailing services. The guy then said he was going to take short cuts - and took so many "short cuts" he doubled the fair that we paid in the morning for the same distance. This guy was slamming on breaks, then gas, then breaks again between each stop light which was EVERY-SINGLE-BLOCK. At one time, while flying down a street, his little prius ground out as he flew over a bump. Not sure what he said, but he grumbled angrily about it. Long Beach Yellow Cab doesn't deserve a chance based on my review and previous reviews. I don't feel bad for these guys when this is how they treat customers. read more

If I could give a rate of double zero below a double zero I would. My mother got discharged from the hospital in a wheelchair. Due to her condition I could not get her in my vehicle. Called from the hospital phone and all I got was an automated voice. Doesn't even allow you to request a van for a disabled person. A Prius car was sent and I told the driver that I was in need of a van for a wheelchair. He stated that no van was to be available at that time. It was 7 p.m. Are all the vans at the airport? This company apparently has no regard for disabled people. Thank God I was able to find another company to transport her home with respect and dignity! read more

We left something accidentally in the cab and there is no freakin way to contact anyone. Only an automated phone number for ride pick up, no humans. There is an online form but it's all crickets, and it claims to send a confirmation email but never does. Very very frustrating. Someone please contact me! I want to see if I can get my item back!!!!!!! read more

Yellow cab is cheaper than Uber. Support these drivers because Uber is BS. Uber was charging me 180 and taxi was only 80.

You call and you get nothing but a Google voice assistant. Which does not give you the option to choose a wheelchair accessible van. So it's very inconvenient and I had to cancel because I couldn't get a wheelchair accessible van. Very unfriendly interface. Screw, yellow cab company of Long Beach. read more

I've used RideYellow twice, both times from Long Beach Airport to neighboring OC. Let's start with the positives: + their fleet is situated at the airport, so it's easy to hop in and go + the vehicles have been clean + they take card/mobile pay/NFC/tap via the square reader built into the headrest of the front passenger seat Onto the negatives: - driving style I can't say that the drivers were good drivers on either occasion. They were marginally worse than Lyft drivers I've experienced. Both times, the drivers were going above 80 mph on the freeway. Now, I'm not blind. The drivers RideYellow employ (if they aren't contractors) are clearly immigrant, Southeast Asian, (often) ESL uncles. Coming from an immigrant family myself, I've witnessed my father be paid exploitative and illegally low wages. I really wonder how RideYellow compensates the drivers and what the working conditions are like that they feel such a need to speed and weave through traffic. That is not how a fairly compensated individual in a healthy work environment would behave. - poor protocols As mentioned, most of their LGB airport drivers are clearly Southeast Asian uncles with accents. There is no problem with being Southeast Asian or having an accent. There is a problem with RideYellow not instituting a standardized start to to each ride and not teaching the drivers the names of different cities in Greater LA. Both times, I've told my driver that I can provide them the address. They instead just ask me what destination city is. Both times, I've stated the name of the city in OC where I live and, the drivers didn't even know which direction on the freeway to head. I'll then name a couple of neighboring cities and both times my drivers remain confused before relenting to enter in the address I spell aloud. A little frustrating. This song and dance doesn't need to happen. Confirming the exact address with the passenger(s) before starting the vehicle should be standard protocol. - expense I usually take Lyfts to and from the Long Beach airport. Lyft's prices after tip are around $25-$40. Both times I've taken RideYellow, it's been almost or actually double that ($55-$70). I wish I knew what the price premium went towards because from the stressed-out way my drivers behaved, I doubt it's going back to the workers. Also, I can't help but feel that making 90% of their airport fleet minivans is a mistake. Lots of people travel alone or as a pair, so minivans can often be overkill in terms of passenger capacity and fuel economy, thus inflate the total. I usually travel solo and my home is about 20 minutes away from LGB airport in good traffic. Paying $60 (after tip) for a short ride is kinda absurd. Inside of the vehicles, RideYellow advertises that any rides arranged via their app gets 25% off, which I think explains both their prices and it brings me to the next pain point. - shit app Do I need to say much here? It's the 2020s. I expect a functioning app, not what the App Store rates as a 2/5 stars disappointment. The RideYellow app has the same vibes as a rando parking meter company's app that get hacked and their users' payment info stolen. I don't trust RideYellow with my credit card info until they can show me competent security procedures. In summary: RideYellow LB isn't as great of a local alternative to Big Rideshare as I'd like. They're not more transparent than name-brand ridehailing services, they've invested in fuel inefficient minivans for their LGB airport fleet that add to your total bill, they don't care enough about their own customers to build a functional app, and they're very likely just another business that's exploiting a mostly-immigrant workforce. read more

If I could give a zero I would. A couple of months ago, I called 24 hours in advance to book a wheelchair lift van in order to get my elderly mother to an important medical appointment. The van NEVER arrived, despite numerous calls on my part every 10 minutes. I had to push the "0" button repeatedly to get to a live person. All they did was apologize and say they cannot find a driver. Excuse me? They had 24 hours to arrange for this. My mother missed the appointment and we had to wait 4 weeks to get her another! This was a nightmare experience. We will never call Yellow Cab again. read more

Ah, LB Yellow Cab making me feel more and more like the town drunk every time I call, and you answer "Good evening Ms. Q, are you at The Prospector?" before I can even get a word in edgewise. I actually get angry at the question, pfft. What if I was in a car accident and I was at the hospital, and my ride left me waiting forever so I called a cab?! Hmmm....what if that was the case. Alas, it never is, so I sigh drunkenly and hang my head in shame as I consider heading to AA meetings and mumble "Yeah...I'm at The Prospector." The cheery voice on the other line chirps, "Great, your driver will be there in 10 minutes!" Eff you, you psychic taxi cab phone operator and your cheeriness in the face of my stubborn drunkenness. On to the cab ride. Goddamn, these are some patient cab drivers. I've had them take us to stop for donuts and a last minute beer run before heading home. The best part is, you can get pretty much anywhere within Long Beach for less than $10. Now, I don't care how much shame comes with the operator knowing your fave late night haunts, it's a helluva a lot cheaper than a DUI! read more

Long Beach Yellow Cab - Awesome pic from "Dude 61's" Flickr Page - Taxis Near Me

Not sure where all the negatives come from. Each time we use them they arrive in minutes. Pricing might be as cheap as ride-share but it's comparable to other taxi services. read more

I only gave this guy a star because you can't give less than that. I'm sorry, I LOVE Long Beach and I've lived here for over 15 years ... This has been the worst Yellow Taxi Cab Service EVER!!! And the only reason we didn't take an #Uber there weren't any available! We asked this guy to wait for us, let the meter run while we stop for food. he said "No, you guys can pay now and get another Taxi" lol Are you kidding me?!?!!! Is not like we asked him to wait and want a free ride. He was very rude, perhaps this is why I choose NOT to take Taxi Rides anymore since #Uber and #Lyft came about. If WE felt like this, how many riders feel the same and if so.... How much business are they loosing with all this competition around. Never again! read more

Long Beach Yellow Cab - This guy is a JERK!!! - Taxis Near Me

Yea it's a cab company... So how exciting can it get... Sometimes I have gotten a mini-van, or a hybrid, but usually I get the typical Crown Vic (former Police car) with a really uncomfortable back seat... I use LBYC as my safe ride to and from the bars... I also use them to go to LGB... What amazes me / big ups to LB Yellow Cab is how fast they are. I mean really fast!!! I call them up, they're surprisingly polite, and the dispatcher tells me it will be 5-15 minutes... I think I can probably have one more beer, check my outfit out or whatever... Then almost immediately after I hang up the phone the cab is there, calling me with the recording that your taxi is out front. (press 1 if you'll be down in the next few minutes...) 2 minutes, not 5 to 15... I am compelled to yelp them because I have lived in San Francisco and the DC area before and had absolutely atrocious cab service... So compared to those 2 metropolitan areas LB Yellow Cab rules... Keep up the good work! read more

So this evening on 08/24/13 I had the most negative experience with the cab company. I have never in my life experienced such disrespect and racism in my life the taxi driver perceived to hang up on my face cancel my ride had me standing outside for 2 hours almost and it not so nice area of the town anything could have happened to me therefore the cab the company had lack of communication and just very disrespectful and racist and homophobic the cab number was 1014 I will not put up with this if I have to go to my lawyers I will so therefore I will seek further justice. I was so upset I had to call my therapist in the middle of the night. I will never take this cab company again and those of you that are in the lgbtq community I would advise not to take them either love one another have a good night thank you read more

Wanted to give 0 but it would not post Reserved 2times for early 4am pu from Long Beach to lax car never arrived. Impossible to talk to any human. None of there numbers connect u or give the option to talk to an actual person can not recommend unless you want aggravation and miss your flight read more

I have been using Long Beach Yellow Cab for years now, and aside from a few occasions e.g. Valentine's Day and 4th of July, they have responded within 5-10 minutes. The international coalition of drivers have always been friendly and happy to engage in conversation, regardless of your inebriated state. And now with the MagicTaxi app, you can order your cab from your smartphone and pay for it too. read more

First time LB cab experience - I had an unexpected car issue this morning and called this service just before 8:00 a.m. I was happy that I was able to immediately see my driver's ETA and received a text notification when he arrived (within about 10 minutes). Upon arrival, my driver was very friendly and easy going. My ride was pretty short, but I was impressed by how clean the cab was. I would definitely call again in the future! Kudos to the driver, car 1264!!! read more

Outstanding service. I was quoted a reasonable price for a safe drive, the driver was courteous, and I got updates while waiting for my driver to arrive. He even asked the route I preferred to my destination. The fee was established by the automated agent and the driver honored the quoted fee. I was so happy with the experience that I booked the long beach yellow taxi cab again. Don't hesitate to call them. Really. read more

Forget emailing the help desk to get a receipt that did not come through. Been waiting a week now just for a return conformation they received my note. The cab ride was fine. read more

My husband and I very much enjoyed using this cab company. They were promoting a special for $15 off your first ride outside of the Carnival Cruise Line terminal, unfortunately you had to download the app to get the deal. The internet wasn't able to work well enough to download the app, so we couldn't use the coupon. (That's what took away a star for me) The driver got us to our hotel promptly and safely, and helped us with our luggage without question. Even though the meter on the cab said over $80, they still honored a flat rate they were offering of $72. That was nice considering we couldn't use the coupon. read more

Yes, it was New years Eve, I understand that the cabs were busy so my issue here is not with the excellent service I've received in the past but from the Dispatch Center. I called at 9 PM and requested a cab so I could attend an event downtown; I was told it would be best to wait out front because this one time only they would not be able to call when they have arrived. After giving the dispatch person [all] of the information I went out front of my condo to wait; I saw my cab and it whizzed right past me so, after making another call I was told that they had told the driver I was to be picked up in front of an office building; what cookie jar did you use to obtain that information? So, another was dispatched, pulled up and as I approached the driver speed off; called again and the same thing, I approached and then the driver waived me off after pulling up to the curb to get me. BTW, in between all of this nonsense a guy in a BMW and another guy in an Audi keep circling the block asking me if needed them to take me where I needed to go; great I'm dressed to the nines and horny drunks think I'm an escort working my corner! I wanted to throw my web site card at them and tell them check out what you will [never] be able to afford! By this time my family and friends are waiting for me to arrive and I'm 15 minutes late already; then, I get a voice message that a cab is 1.7 miles from me; so, I wait and he is creeping up the opposite side of the street as I'm waiving like I just escaped from The Texas Chainsaw Massacre. I get inside and of course I'm venting but, at the same time not blaming him; we headed toward 3rd and Pine and, when he pulls over I hand him my Credit Card and he says " tonight only we can only accept them if the fare is over $10; the fare was $9.15 and I said "just add another dollar, do whatever you need to do". I'm 30 minutes late by now. So, I opt to pay him with a $50 bill (all I had for a night out were large bills and the purpose of the credit card was for just in case things); he was able to break that and give me $50 in change back; I tipped the poor guy $5, I mean really what a crappy thing to do to your drivers on one of the busiest nights of the year. Oh, yeah this morning I check my banking on line and the $9.15 went through; he did it anyway knowing he would most likely be admonished for doing so. Long Beach Yellow Cab your dispatch center needs an enema along with a colon cleansing. What were you thinking? Step up and be like Star Wars and have more Sith Vessels available. read more

The hubby and I need to lift to the airport on a recent trip to Portland, so I scheduled a pick up the night before and here is what happened: I got a call telling me the taxi driver was outside, we look outside and the taxi is there right on time to the minute. Walk out and taxi driver greets us with a "Good Morning" and helps with luggage. We tell him our destination and he does not take the scenic drive trying to get extra miles for a higher fare...he got there and got there quick. We exit the taxi and he helps us with the luggage and wish us a safe trip. OMG!! was that not the best experience ever?!?!?!? I sure think so. On our trip back home same thing. We walked to the taxi staging are and were quickly directed to our cab. He got us home and we took a nap. I'm seriously impressed and satisfied. I'll indubitably use them again. read more

Long beach yellow cab, you can lower your rates to compete with UBER and LYFT but it won't help. I called for a cab and was told that it would take 5-10 minutes to arrive at my home. So I wait. And I wait. And I wait. 3 hours later and STILL no cab!!! No call, no notice. That is absolutely RIDICULOUS and unprofessional. The phone operators are rude too. Don't waste your time. My dad had a flight to catch and ultimately had to have a friend take him all the way to LAX. Spend the few extra dollars and go with LYFT or UBER or another transportation service. read more

***********RACIST DRIVER******** After attending a concert at the convention center, my friends and I decided to hail a cab back to Redondo Beach. After switching the meter on, he then decides to pull over to put the destination in his navigation system. I asked him if he could switch the meter off (since he is taking his sweet sloth time inputting it), and he complied. A few minutes later, he DEMANDS that we give him a deposit due to the length of the ride. When I offered 10 dollars, he told me that it had to be at least "40 or 50 dollars" because "that's protocol and the ride is going to be about that much anyways." I hand him a 50 dollar bill. (If we're being super specific I had about $130 in cash. More than enough to get home and back again). The fact that he was under the assumption that I wouldn't have money for this ride was infuriating, demeaning, and hurtful. I've lived in San Francisco for the past 10 years. I know how cabs work. One might even call me an aficionado. But I have NEVER IN MY LIFE been charged for a ride before the ride has been completed. If we weren't almost on the freeway, I probably would have had him pull over. BTW. The fare was less than $50. Get a LYFT/ UBER/ Petty Cab/ the bus/ your feet/ a ride from your mom/a boat/hanglide before you call them. USE ANYTHING BUT THIS SERVICE. read more

Called 3 times! Said I canceled my cab when I did not! Also was told that if the cab does not show in 10 minutes to call back. I knew them they were not going to show-smh read more

You have have saved me and my friends from some DUI's and late night walks and we really appreciate the small talk. Cool kids call a taxi, douchebags drive drunk. (poor kids skate, walk or bike) read more

If there was any sign that traditional taxi companies are on their way out fast, Long Beach Yellow Cab would be it. I often have to call these guys to pick up guest who are from out of town (or drunk) at my work. I really wish we had a way to call a Lyft car for someone else, because it is always time consuming and the operators are of the apathetic and surely variety. On average it takes about 4-5 minutes from dialing for a person to pick up (mind you I have to do this several times a week). My last experience with them was the worst to date. Operator 1091 answered after 4 minutes she told her operator number is the dullest voice ever and then paused. It sounded like she was cut off so I gave a simple "Hello?" to make sure I still had her on the line. She snapped back immediately "HOLD ON" and went silent again. I waited but was still unsure if she was on the line, because again, silence so I gave another "Hello?" It was awkward and confusing to which the operator responded with her entire spiel "This is operator 1091 from Long Beach Yellow Cab ...." She was extremely rude for no reason and of course as always "The cab will be there in 5-15 minutes" means closer to 30. I can't wait for Uber and Lyft to make it easy for businesses to call cabs for customers, that way we can kiss overpriced and rude taxi companies like this one goodbye! read more

My mother is in an electric wheelchair after breaking her femur. We ordered a wheelchair capable taxi. Waited 2.5 hours and no taxi. After repeated calls etc... I researched how to take her home on the bus. Bonus wheelchair passengers are free on Long Beach transit. To add insult to injury I took her home on the bus and returned to my home on the bus all the while still waiting for the taxi. Finally we called and canceled the taxi. i'm glad we decided to utilize the bus system as I'm not sure a taxi would have arrived at all! Wish I could give them no stars! Also i would like to mention this isn't the 1st time we have had to wait over an hour for a pick up. read more

"Oh baby yooouuuuu......... got what I need......" yes I did start singing in the cab on Saturday night......my drunk friends sang with me and I felt like we were in a Heineken commercial but sadly the cab driver did not sing :-( and actually was not fun at all. He did his job and got us home safe and sound but even in my drunkenness could tell he was annoyed. Then he would not take my credit card (which I still don't get bc all Yellow Cabs are suppose to take cc). I know it's a pain in the a** and I know they prefer cash but I didn't have any and was shi*faced so take it and pray for a large tip because drunk me cannot do math! But he wouldn't......so lucky me (or him) had cash in the house to give him. Now I understand....drunk people when you aren't drunk can be very very annoying so if you are not in the mood or don't have the patience to put up with them then don't work at 2 AM on a Friday or Saturday night. This cab driver obviously wasn't the nicest or the coolest but overall this still gets my 4 stars because there have been many that have listened to our f'ed up conversations, taken us through the Del Taco drive thrus, helped me retrieve my crap out of back of the cab when I have dropped something in my drunken state, and been just overall cool. I am still hoping to find one that will sing, "Oh baby yooouuuu.....got what I need....." read more

It is 1 am in the morning and I am sitting outside waiting for my 3rd cab. The first driver who was Asian was over charging me for a cab ride, cab #1108 and when I asked about it he yelled..." I'm gonna need a deposit or I can just take you home" When he got me home he waited for the other cab and told that driver to ask for a deposit because I'm black. I heard the conversation clearly. When I called to ask if they can discriminate I was told they can decide according to the area and the person. This is a very discriminatory policy! Are they serious!!! I'll Never us this Service again!!! Uber will be Who I call!!!! This really gets 0 stars!!! read more