I need to start this by letting you all know that I have been Rita's client for 3+ years on and…read moreoff. I have given her good word of mouth, referred friends and my own family. I trusted her for the longest time, until I realized that I had to start standing up for things that wasn't right and she didn't know how to be a professional business owner.
A few months back, September 202, I was getting laser treatment done and the tech hit my tattoo with the machine. I know that she did not mean to hit my tattoo, but it left my skin with damages for weeks. My tattoo was ruined. Parts were missing and it was faded alot from the bold. I tried finding a resolution with rita on hopefully getting that session for free or something since it meant I had to go pay to redo it and she refused to offer me the session for free.
I said okay, what can we do then because I was extremely upset. They offered to get it done by some random person they know who does tattoos (which i am not comfortable with, I need/would rather have my artist to fix it since it was his work) and you cannot just trust anyone to do your tattoos.
I was still continuing to do laser sessions with her after the incident and noticed that she forgot to cover my armpits one session. I told her that she forgot to (and why would I lie right? I have been her loyal client for years, I can obviously remember if she did it or not) and she is so prideful to understand that it is normal to miss spots. I nearly had to beg her to refund me for the area $10 only, which I don't understand how its only $10 but okay. That already had me upset.
Fast forward now to January 2022, I texted her at January 12 at 3:26 pm wanting to update her and REMIND her that she offered to cover the damages of my tattoo by REIMBURSING ME. I let her know that I was going to fix the tattoo and she agreed to "touching up the areas that are damaged". What she failed to understand is that the entire tattoo was damaged because the ink became very light and other parts were gone. Does it make sense for me to fix my tattoo only halfway? Have some spots completely darker than the other? NO. Even my tattoo artist, who is a PROFESSIONAL, told me that it was a must that I get the entire tattoo touched up.
Once I finished getting my tattoo fixed, I sent her the receipt (which she asked for) and I sent her pictures of my before and afters to see what it looked like vs what it was supposed to look like. It was a $100. To me, if I was a business owner and I had loyal clients, I would do anything to make the situation correct, especially if it was a wrong on my end, but no, Rita is very prideful and money hungry.
Now, fast forward to me texting her, she was completely trying to avoid me every other day that I was texting her. I was being VERY patient with her, more than the average person would be. I touched it up January 13, and now, here I am on January 24th having to write this. This issue should've been resolved the first day or two, not almost 2 weeks later. I am writing this review because I really want you all to understand that it is important how a business treats you BEFORE AND AFTER things get rough. I support small businesses and have been supporting the same ones for 10+ years!
I am done being silenced and if this is where you choose to take your business, be my guest. I loved it here, but after seeing how little my business/respect meant to her, this is nothing to me. You have to treat your clients fairly, especially when they are your loyal good clients who have brought much business to you.
I will move forward some where else where they actually value you when there is an issue needing to be fixed.
Below I have a video recording of our conversation of when I told her that I will be touching up the tattoo. You can see where she starts ignoring me and you can see the dates and times. She was too busy posting her promotions on her instagram with no thought or care for her existing client.
