Terrible customer service and a very disappointing experience.
The company uses an AI customer service system that provides information by email, but when I went to the store, the staff did not honor what I had been told. To make matters worse, the store manager was dismissive instead of trying to help "there's nothing I can do"
I purchased a "sticky" bra for $69, but it doesn't stick to my body as advertised. When I returned to the store to explain the issue, I was told I couldn't get a refund, even though the product did not perform as expected.
Between the poor customer service, the inconsistent information, and the disappointing product quality, I won't be shopping at La Senza again. read more