I visited this Sephora store in Paris between 5:20 p.m. and 5:50 p.m. During my entire visit, not a…read moresingle staff member greeted me or approached me to ask if I needed assistance. I understand that stores can get busy, but I expected at least a simple acknowledgment or offer of help. As a loyal Sephora customer who spends a significant amount at Sephora stores, I left feeling disappointed by the lack of customer service. A friendly greeting and attentive service can make a big difference in the overall shopping experience. I hope the store places greater emphasis on customer engagement in the future.

The Grand Dame of them all as I have been told. I have visited 6 times over the last ten years…read more Always a pilgrimage for the wife. As per my wife, they carry all the product lines versus a neighborhood Sephora location. Most arrondissements throughout Paris have a local version. Super busy. Always crowded. If you suffer from anxiety proceed with caution. Lots of employees available to help. Tons and tons of tourist. Always a good time for the ladies and gents. Come and Enjoy!!!

I do not remember which location I went to, but I do remember my husband and I walking for about 30…read moreminutes before starting to wonder if we had written down the wrong address. But I'm glad we kept walking! We were greeted immediately by one of the women. She talked me though the four distinct types of scent. I was looking for a rose and jasmine scent for my mom and the first one she recommended hit the mark exactly. I ended up buying 3 perfumes and two lotions. The lady who had helped me was very, very generous with samples. When we left, I couldn't help but smell myself over and over. Their scents are so divine! I highly recommend this place!!

This place is best known for its perfumes but they have amazing candles. Every time I'm in Paris I…read moreload up on their candles to give as gifts - the packaging is beautiful, they can sit in your closet for months until you need them, they smell great and everyone loves them.

Great little shop in Le Marais! We stumbled upon the store after our falafel had just run out,…read moreperfect time to wash one's hands in a glorious Lavendar Apple scented scrub. This was among the friendlier merchants on a busy Sunday afternoon Le Marais, they were very patient and encouraged us to luxuriate in lots of different products. Our favorite a patchouli citrus scrub for men. It made my husband smell lovely in the most masculine of ways. A quick Google revealed a NYC location, so we didnt have to contend with the extra weight of the scrubs in our luggage. I look forward to our stateside visit.

These perfumes are so special and beautiful. I love the…read morebody powder as it is truly difficult to find a product like that now, appreciate this one because it has the body brush attached to it. Gorgeous little shop. Exquisite perfumes, not overpowering, these noses knows!

I write this with dismay…read more I recently posted on here asking for help finding this particular fragrance. Because Dzing! is discontinued and hard to find. But to my luck, some of the beautiful people on Fragrantica private messaged me and told me about it being available on L'artisan's website for a limited release. After thanking them, I went over to the site and purchased two bottles of this incredible fragrance and was beyond thrilled. However, the next day I realized I didn't receive an email confirming my purchase. So I panicked. I thought maybe if I put the wrong email address, they would now give me a hard time about this time sensitive order. So immediately emailed them and addressed my concern and confirmed the proper email address. (Why a wrong email address would cancel an order is beyond me - typically a store would reach out after going over the other information provided and correct it - but I didn't want to take any chances). So a couple days go by and nothing is heard from L'artisan. So I give them a call. I'm greeted by a woman on the phone with a thick French accent and I begin to tell her about my situation. She puts me on hold, and comes back to tell me that my order was canceled and I will be getting a refund in the next couple of days. With obvious disappointment, I asked "why? Over a wrong email address?" And she didn't have an answer for me but "I'm sorry" and went silent. So I said "oook" and said "thank you I guess" and hung up. Now I'm left rather upset because I know how hard it is to find Dzing! and especially at that price point. So I sat there with my thoughts and got rather frustrated with how that customer representative literally found me no solution and didn't seem to care at all. (I get we're in COVID times and no one cares and pretty much all customer service across the board is terrible). So I call back, and I'm greeted by what I thought was the same lady. Supposedly not. This lady's name was Saliva and she was clearly not interested in helping me. I asked if they knew when it was coming back in stock, and if I could be put on a waiting list/pre order. (Idk) and she laughed at me over the phone. Literally laughed at me. So I asked her what was so funny? Salvia then proceeded to tell me there was nothing she can do for me. So I asked to speak to a manager, which I guess wad also funny. Because Salvia laughed at me again. (I thought I was being pranked). So again, I asked her what was so funny? So after being laughed at, I asked to speak to a manager. Salvia told her manager isn't there until Monday. And I should send an email and try again. Once again, left with no solution, I asked Miss giggles what her name was and told her that I'm complaining about her and her company. I hung up. - A few hours later I received an email from a "Chloe". She told me that they sold out of the product and apologized for keeping my money for the 4 days. (So basically I paid for a product, they canceled my order due to an e-mail issue, and sold my purchased product and kept my money until the issue was "resolved"). After that, I emailed her back asking to have a manager reach out to me and I would like to speak with one. Not only about my experience with Salvia, but with L'artisan as a whole, their customer service, and how no solution was even offered. I was emailed back by Salvia, saying that a manager will contact me on Monday and to have a great weekend. Fast forward to now, It's now Wednesday and I haven't heard a peep from anyone at L'artisan. Now I write this because I actually enjoy their fragrance and product. But I will never purchase a single thing from them again. Their customer service is 0/10 and they clearly don't care about their customers. Figure it out L'artisan, or go out of business like the rest of them who lack any form of customer service.

I love Le Labo's scents so I was excited to stop by the store and buy a full sized bottle. I was…read moreimpressed at the customer service and got my bottle customized with my name. They mixed it right in the store for me and made the tax refund process super quick and easy.

The lady who helped me , had the worst customer service towards me . If I wasn't buying this for my…read moremother , I would of walked out . I asked if there were any samples she recommended and she acted as if she could understand me . The people after me , her whole attitude changed. The lady in the back literally helped me because that's how rude the person on the register was . I would give 0 stars if I could . And they still got my $$$ only because my mother loves this scent that's sold only in Paris . But I'll definitely go to a different location moving forward. Who ever worked this day at 13:48 at this location is the reason I'll never walk in that location again .

I was in the mood for a new perfume. During my trip to Paris, this was one of my main goals- to…read morefind the perfect perfume. Well, after some research in advance, I discovered Etat Libre D'orange. Vive Le Parfum et morte! http://etatlibredorange.com/fr/index.html Quirky scents including secretions magnifiques- Wow, that one smells like (intentionally) sweat, blood, urine and other body fluids. Really horrible, but intriguing, too. I couldn't decide between "Vraie Blonde" and "don't get me wrong baby, I don't swallow" both are very feminine scents with notes of champagne or marshmellow respectively. Seriously, I'm not kidding. That is the name of the perfume. A lot better than Paris Hilton's idiotically named "Heiress". I left with the sample box- 120 Euro for a 10mL bottle of 16 of their standard fragrences plus my husband got a 60mL bottle of Tom of Finland. Meow, when he wears it I go wild!

I adore this store! It is so different from every other parfumerie I visited in Paris, and the…read morescents reflected that as well. My taste is different than most and I really wanted to find a new signature scent while abroad, but I was having trouble finding anything that really spoke to me until I visited État Libre d'Orange. Once I did I felt like I was home. Some of the scents may be offensive to some, but I just found them so provocative, and I have gotten so many compliments since I started wearing my new scent!

I am obsessed! The staff was so helpful in answering my questions and helping me choose the right…read moreproducts

Joy, wonder, and happiness await you if you are interested in DIY or maybe you are a serious…read morecrafter. I purchase essential and fragrance oils all the time. Always in larger quantities than are available here. The beauty of Aroma Zone is that the essentials are natural and many are organic. I trust that these are real essential oils. I can't always be sure if what I will receive in America while purchasing off the internet. The price is always high, but the smell can be offensive or not what it should be. Some sellers are scammers. Additionally, there are ingredients I've considered trying, but I haven't wanted to purchase in bulk. One reason is because the raw materials can go bad before I've tested my batch. Aroma Zone allows you to buy these materials in very small or large quantities to avoid waste. I was also able to find rare oils that would cost me a small child to acquire. Many of these essentials are things that I've never even smelled before. How would I know if I want to use that fragrance and would it be worth the cost? Aroma Zone helps with that issue as well. I was able to smell all of the essential oils and make smart decisions. For instance, I read that Achilee oil was great for hair growth and other things. So what! It smelled terrible. I couldn't get myself to buy it. On the other hand, I'm not sure if I'd ever smelled real Patchouli oil. It was really nice out of the bottle here. I took some home. The prices are high for only 2, 5, and 10 ml quantities. It makes sense when they are really extracted from flowers and herbs. Also, a Little should go a long way. I spend a lot of money here today, but I know it is a necessary business investment to propelling my brand further and creating the unique niche that my market requires. I'll be working on my small batch perfumes as soon as I get home. If they are a hit, I'll return for more oils in a few months. I haven't figured out if they will ship to America yet. It's probably very expensive. If I find out, I'll update my review.

The Apple store is around the corner from this Sephora store. While my brother was getting his…read morephone repaired, I walked into Sephora and see their items. This Sephora is huge with a wide variety of items and very different to the Sephora in Boston or NY. It just has so many more great items, downside was that it had too many customers and I had to wait a bit long to get help.

I like that a lot of things there were natural and the make up artist were helpful. There are some…read morethings I wish they did carry but that's okay. The givenchy expert pick out the best concealer