Update (19/8/2024): The history repeated itself. We (myself…read moreand my husband) decided to celebrate an occasion at the Pizza Express Crawley. We had ordered Dough balls and just 1 Romana base Pollo Ad Astra. We waited for almost an hour but the pizza never arrived. Annoyingly we had to request the waiter again and with quite reluctance we were told that it would be ready in another 5 minutes. Another 10 minutes had passed with no response. Finally when we started to leave, the waiter just signed from the far end of the kitchen that he will be bringing the pizza. Another couple who had arrived at least 15 minutes later and seated next to our table got their order of 2 pizzas quite fast. This was so annoying to watch this utter racist behaviour from the staff. We requested to talk to the manager and when she arrived, she quite reluctantly apologised with little care about how our day was completely ruined because of this experience. This is happening for the second time at this specific store. Not sure if Pizza Express is a racist chain across the whole of UK but we would never recommend it to anyone we know and I will specifically make it a priority to remove the option from my employer recommended choice for business parties. Hope this matter is taken seriously if the administration team really wants to succeed in this competitive market. Thank you (2022): Had to wait a long time (~30 minutes) to get our food while the place wasn't even fully crowded. At least the food wasn't too far off the standards compared to their other branches for which it gets the 1* We got soiled/used plates with pizza and even had to ask for the pizza cutter (I think it's common sense to provide one with a large pizza). It was a lot better a couple of years ago but maybe the pandemic and current economic conditions have really hit them hard. Sorry to say but I cannot recommend this specific store to anyone and will probably not be visiting here myself even though I live in the area.

Wow, watch out if you have any standards. We were here…read morevisiting from California for 2 weeks and saw these all over the place and decided to give it a shot. Bad idea. I paid an extra 1.5 to get the better pizza and it tasted like the cheap $3 microwaveable pizza from the grocery store. The funny thing is the standard pizza was a little better like little caesars in the us. The appetizers were bad but not terrible. And the topper was 2/4 employees in contact with us were sick and coughing all over the place. Save your money and go to pret a manger

The restaurant is apparently part of the chain, but I have never heard about it before. It is…read moresituated in a beautiful old building in the center of Crawley. They have a big card and many dishes to choose from, ranging from starters, pastas, raviolis, pizzas, etc. I had spaghetti with red sauce and some green salad on the side. The pasta was cooked properly, but sauce was pretty bland and didnt have much taste, except for strong garlic taste. The service was nice and friendly and the started and drinks were good. If you want a good Italian, then skip this one.

Good quality food, but still a chain restaurant. The decor is very nice, though.read more

Me and my 2 friends popped in at the Pizza Hut Crawley Leisure park to celebrate one of my friend's…read morebirthday last April 2 .We didn't make it to the buffet because we arrived there quarter to 4. We made it to the table and was ready to order,then 1 staff approached us only to tell us that we need to go out and wait outside then we must talk first to the front desk personnel( i didn't see anyone though) before we can have the seats. I said we didn't know that we have to do that but she insisted that we must go out. We are new nurses in this country and we felt offended by the staff's words.I felt that it's rude.

In a very highly competitive area, i will favour this shop out of all the others. Been here plenty…read moreof times and the experience and the service has been great. The restaurant is well laid out, with great seats and enough space to enjoy your food. Although the offers have recently changed the food quality has been very consistant

Best pizza place in town!! 100% recommended!…read more Quite impressed by customer service and how quick the staff worked! Starters were impressive and big choice to choose from! Also a very clean place

food was cold, called them and they refused to do anything and were aggressive. no customer service…read moreat all and a waste of money. dont order here

best pizzas in the Crawley area. wide range of pizzas, as you'd expectread more

I live 3.2 miles from the crawley store and it says delivered between 30-45 mins dependent upon the…read moreweather. It was a dry fine night yet took over an hour and a half to arrive. Whilst I appreciate circumstances delay delivey, when I rang to ask the ETA I was told its almost with me and arrive half hour later....... Cold....... hard........ unappetizing - I rang the store again and said at what point do you offer a refund he said he couldnt help and had to email customer services - the website did not recognise my log ins so emailed instead. The store offered to collect our food but as it arrived at 9.30 and ordered for a very good reason at 8pm i refused this ....... but what would have happened if I said ok? .......... resold to someone else????? hmmmmmm WILL NEVER USE PIZZA GO GO AGAIN! - i await the response from head office.......!!

what an absolute pile of wank!!! oredered alomst 3 hours ago and still no delievery?!! get a call…read morean hour ago from driver who says hes @ golf course (which is 5 mins from me) and still half hour later he is lost!!! turns out he has actually gone past me and lied to me!! what a disgraceful company!!! will never order again!! if u have 3 hours to spare to wait for them then no!! order google "PIZZA TIME CRAWLEY' and order from them because timing is better and so is quality by like by 99%!!! TERRIBLE!!! HIGHLY UNRECOMENDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE TO SELECT 1 STAR TO POST THIS BUT I WOULDNT EVEN GIVE A QUARTER STAR!!!!!!!!!!!!!! EXTREMELY DISAPPOINTED X 100000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000!! DO NOT ORDER FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Looks like a busy place, usually means it's good. I was…read moreseated straight away, and offered a beverage by a cheerful staff member. Shortly afterward, I placed my order for "Amazing Skins" and "American Hot Pizza". The skins were ok, I wouldn't call em "Amazing". Waiting for the Pizza whilst I finish the skins and a tall Samuel Adams. Now I like Hot and Spicy food, and I was surprised that it was. Looks like Serrano peppers. But, once the server dropped my order off, she dropped the ball on service. Hard to get anybody's attention. I would have given it a 4 if only the server was more attentive.

There's a reason the burgers are so cheap... expected to see a frozen food truck out frontread more

I took last Sunday late lunch there. Ordered fish and chip, cost me around 13pounds. It took me…read morenearly an hour to wait for the food ready. After taken it, I had vomit and diarrhea. Until I vomit all the fish and ship ，I felt a bit better but with heavy belly pain for days.Diarrhea continues.

Customer service at the grill easily surpasses the food. The breakfast buffet should be inclusive,…read morebut it'll run you 15 odd pounds. It offers a decent selection of fresh fruit, pastries, and hot items. You can also order omelettes from the kitchen. The lunch menu offers burgers and other basic items that taste average. Talk to Raji the waiter, he'll take good care of you!