Update (19/8/2024): The history repeated itself. We (myself…read moreand my husband) decided to celebrate an occasion at the Pizza Express Crawley. We had ordered Dough balls and just 1 Romana base Pollo Ad Astra. We waited for almost an hour but the pizza never arrived. Annoyingly we had to request the waiter again and with quite reluctance we were told that it would be ready in another 5 minutes. Another 10 minutes had passed with no response. Finally when we started to leave, the waiter just signed from the far end of the kitchen that he will be bringing the pizza. Another couple who had arrived at least 15 minutes later and seated next to our table got their order of 2 pizzas quite fast. This was so annoying to watch this utter racist behaviour from the staff. We requested to talk to the manager and when she arrived, she quite reluctantly apologised with little care about how our day was completely ruined because of this experience. This is happening for the second time at this specific store. Not sure if Pizza Express is a racist chain across the whole of UK but we would never recommend it to anyone we know and I will specifically make it a priority to remove the option from my employer recommended choice for business parties. Hope this matter is taken seriously if the administration team really wants to succeed in this competitive market. Thank you (2022): Had to wait a long time (~30 minutes) to get our food while the place wasn't even fully crowded. At least the food wasn't too far off the standards compared to their other branches for which it gets the 1* We got soiled/used plates with pizza and even had to ask for the pizza cutter (I think it's common sense to provide one with a large pizza). It was a lot better a couple of years ago but maybe the pandemic and current economic conditions have really hit them hard. Sorry to say but I cannot recommend this specific store to anyone and will probably not be visiting here myself even though I live in the area.

Wow, watch out if you have any standards. We were here…read morevisiting from California for 2 weeks and saw these all over the place and decided to give it a shot. Bad idea. I paid an extra 1.5 to get the better pizza and it tasted like the cheap $3 microwaveable pizza from the grocery store. The funny thing is the standard pizza was a little better like little caesars in the us. The appetizers were bad but not terrible. And the topper was 2/4 employees in contact with us were sick and coughing all over the place. Save your money and go to pret a manger

Me and my 2 friends popped in at the Pizza Hut Crawley Leisure park to celebrate one of my friend's…read morebirthday last April 2 .We didn't make it to the buffet because we arrived there quarter to 4. We made it to the table and was ready to order,then 1 staff approached us only to tell us that we need to go out and wait outside then we must talk first to the front desk personnel( i didn't see anyone though) before we can have the seats. I said we didn't know that we have to do that but she insisted that we must go out. We are new nurses in this country and we felt offended by the staff's words.I felt that it's rude.

In a very highly competitive area, i will favour this shop out of all the others. Been here plenty…read moreof times and the experience and the service has been great. The restaurant is well laid out, with great seats and enough space to enjoy your food. Although the offers have recently changed the food quality has been very consistant

I was pleasantly impressed by an airport restaurant. There, I said it. This was my first time…read moreflying out of Gatwick and I wasn't impressed by the food choices. Sonoma seemed to be the best option and it was far better than expected. To begin with, the staff was pleasant and attentive. The menu was diverse with options, so rather than just a long list of burgers, wraps, and pizzas, there were some creative choices. I went with the mushroom, kimchi ramen and was amazed that it was made with fresh herbs and ingredients. Delicious. I wish airport food was this good in the US.

Genuinely the best airport food I have ever had! There is a sign that updates with the food wait…read moretime. We got our food within 10 minutes of ordering. The food was fresh, flavorful and filling! The kimchi ramen was comforting. The tofu curry was also delicious!! I loved the fried cauliflower and tofu nuggets that came in the curry. The servers were attentive and efficient. The best airport meal ever!

Best pizza place in town!! 100% recommended!…read more Quite impressed by customer service and how quick the staff worked! Starters were impressive and big choice to choose from! Also a very clean place

The restaurant is apparently part of the chain, but I have never heard about it before. It is…read moresituated in a beautiful old building in the center of Crawley. They have a big card and many dishes to choose from, ranging from starters, pastas, raviolis, pizzas, etc. I had spaghetti with red sauce and some green salad on the side. The pasta was cooked properly, but sauce was pretty bland and didnt have much taste, except for strong garlic taste. The service was nice and friendly and the started and drinks were good. If you want a good Italian, then skip this one.

Good quality food, but still a chain restaurant. The decor is very nice, though.read more

Pizza is worse than a microwave pizza. By far the worst pizza ever. No char and had a soggy…read morebottom. The burger had no flavor and just tasted only like onion. Best thing i had was the fries and a beer. Go to the bar area and get something off their menu. It has to be better. Or if you can find a McDonalds somewhere its worth the travel to go there instead of here.

Food was good. Service was really slow. The place was about half full and it took the waiter about…read more15 minutes to take my order. Once I got my food, the waiter never came back to see how my food was or ask about drink refills. Only brought the bill about 40 minutes after my food was served.

Seafood Bar Caviar House & Prunier (North & South Terminals, Gatwick Airport)…read moreOK so call me a snob and for all that it is outrageously expensive it is The Place to Eat airside, in fact anywhere in Gatwick and for several miles around; period! As a frequent flyer, hand baggage only, I escape the interminable queues of Check-In but that still leaves the dehumanizing gauntlet of SECURITY! Stripped of hat, coat, jacket, belt and shoes the romance of air travel is truly long since dead, BUT once through to the Other Side and dressed once more (seriously though I expect we will soon be reduced to travelling in hospital gowns!) the Seafood Bar offers an island of tranquility and civilization and the prefect place to recover before, The Rush for the Gate! The food is simple, fresh, light, elegant and easy eating. Tonight I am on a late flight to Glasgow and half a dozen oysters with a squeeze of lemon and a dash of Tabasco sauce accompanied by a half (this doing things by halves has got to stop!) bottle of Albarino, a white wine from Galicia (though originally the white grapes presumably came from the Rhine valley (alba Rino)) and a refreshing somewhat more gutsy change from the more usual Sauvignon Blancs make the wait for my flight to be called no longer something that has to be endured but rather, something to savor. And of course half the fun of being here are the people the dream women on her way by Easy Jet to Geneva where, disappointingly, she will join her husband for a week in their mountain cottage but in order to make the flight tolerable she buys a take-away of Kamchatka crab at a cool £39, The two Middle Eastern business men who rushed to the bar, ordered a bottle of champagne (also £39 remarkably cheap for the Seafood Bar!) and caviar (£186 not so cheap) and you know what they say about pandas, well it was not quite the same, more a case of scoffs, gulps and goes all in the space of 10 minutes. I get my camera out to take a picture of the trio opposite (it turns out that they are en-route to Thailand but first the man next to me says that's a big one and of course he gets his out, a nice little, light, underwater job (everything that mine isn't!) and just the thing for a diving trip of an island of Kuala Lumpur. Oysters now finished, wine bottle drained, conversations still going but Time to Fly. So until the next time!

I am writing to you to explain about disappointment we have experienced with caviar.I am regular…read morecostumers of Caviar house Prunier. I like good caviar very much and always buy a caviar from your shops if i have a chance. I have been shopping in Geneva, Zurich, Dubai, London, Paris and other shops. My favorite caviar is Heritage, Imperial and Beluga.I have bought caviar three time for last two week. I have bought 125g of Imperial caviar in Zurich airport, what was absolutely gorgeous.on the 4th of September 2013 I have bought 125g of Beluga caviar in London Harrods and it was absolutely delicious too. But on 5th of September 2013 i have bought one 125g of Beluga caviar for myself and 50g of Beluga caviar for a present in London Gatwick airport, South terminal. this was totally disappointment . The tin wasn't completely full, was liquid, contents too much water inside and the color was different that i got use to ( was too black), the grains of roe were not round and perfect. The taste was different too. I am not professional in caviar, but i have a lot of experience and i pretty much sure that i have got different quality of caviar for the price of Beluga caviar. We wanted to buy Imperial Caviar, but sale assistance had told us that Imperial Caviar is not very fresh and Beluga Caviar is much nicer and Fresh and have got the same price. So we had chosen Beluga Caviar. I don't know what quality of caviar have got my friend to whom i gave a present, but i afraid that same to myself. We saved the Check for our purchase for 1160 GBP. We have been served with sale assistance Jane.I have written an e-mail to the retailer of Caviar House and Prunier in Gatwick on 9th of September, but i have never got an answer from them.I was very disappointed because i have paid a lot of money for good quality and haven't got it. finaly, On 20th of September I have received the answer from main office of Caviar House and Prunier. They are going to make a refund of my last purchase and would like to offer me a tin of caviar. That is how all the management could solve the problem. Everybody could make a mistake, but very important how the problem is going to be solve in the end. I have been loyal customer for long period of time and after this I would definitely come back to Caviar House and Prunier again if I would have a chance and would recommend Caviar House and Prunier to my friends. They do have best quality of caviar and they are trying the best to guarantee good quality to the customers.