I have been a customer of the Taco Fuego food truck in Katy for over a year and have always enjoyed…read morethe food and service. Unfortunately, my experience yesterday was so unacceptable that I will never return.
When placing my order, the employee taking my order appeared intoxicated. His eyes were drooping and closing, he repeatedly paused, mumbled, and seemed to struggle entering my order. Although this was concerning, I chose to overlook it and waited patiently.
After about 10 minutes, I simply returned to ask whether my order had been placed and if it was ready. I was not upset, in a hurry, or complaining. I only wanted confirmation that my order existed because the employee kept responding, "No orders, no orders," despite me showing him my receipt.
Due to an apparent language barrier, I called my Hispanic husband and handed the employee my phone so he could ask the same simple question in Spanish. Instead of helping, the employee began yelling at my husband. Another employee joined in, and both started yelling while walking away with my phone. When the phone was returned, I still had no idea what had happened or whether my order was being prepared.
The situation escalated for no reason. The employees began yelling at me, aggressively slammed the service windows shut, ignored me, and treated me as if I had done something wrong. I remained calm throughout the entire interaction and repeatedly stated that there was no problem--I simply wanted to know if my order had been placed.
Eventually, the food was thrown together carelessly, shoved into a bag, and handed to me with obvious hostility. The food quality was terrible, and the customer service was even worse.
What disappointed me most was that this entire situation was completely unnecessary. I was respectful, patient, and simply asking a basic question. The combination of an employee who appeared intoxicated, the aggressive and unprofessional behavior from both employees, and the poor quality of the food made this one of the worst customer service experiences I have had.
I cannot recommend this location and will not be returning.