My family goes to this location at least a few times a month…read more The ice cream is terrific, great new flavors all the time (their banana pudding is AMAZING). The staff is friendly and helpful-- even helped my daughter with a project for school! Thanks Shorewood Cold Stone!

By the time I got to my car--parked right outside--my cone was already a melted mess. I should have…read moreknown when I saw the scoops coming straight from the pan, already half-melted. No effort was made to actually mix the ingredients, and to top it off, the cone was stale with that dreaded soft, chewy texture nobody wants. Disappointing from start to finish.

The staff here was great! We came in on Wednesday night and it was pretty busy. They were on top of…read morekeeping everything very clean and moving. They asked a little kid kindly to not put his hands in the toppings, which I appreciated because it showed they were keeping the place clean and germ free.10/10 recommend and will be back!

Best place ever! Always clean, always the friendliest people! I love this place so muchread more

Oberweis is unfortunately not making it to my top ice cream stores. I like the random mainstay and…read morespecial flavors that they provide, but the flavors were lacking. I tried the apple pie ice cream and it tasted good, but I went with the lemon blackberry and discovered that the lemon part didn't really taste lemony. (I have since verified the ingredients on their website, so at least they are open about those.) They were out of the premade pints in the freezer for lemon blackberry; they willingly hand-packed a pint for me but they refused to put two flavors in!!! I have _never_ been to an ice cream place that wouldn't put two flavors in a hand-packed pint. My local favorite will do three. I've had places do four or more. One star deduction for refusing to mix my pint. That's not the best service. One star deduction for only OK taste. Interesting place, maybe a bit too large - feels like a candy store instead of an ice cream shoppe - and not somewhere I would revisit, unfortunately.

Lemon Blackberry is a current flavor and def a favorite. Always a fun lil shop that you can play…read morechess and have ice cream. In their coolers they now have more than ice cream and milk there are dairy items such as sour cream, cottage cheese, eggs, etc. The dining area was spotless and staff was friendly.

I had one of the worst customer service experiences at this Dairy Queen location…read more From the moment we walked in, we weren't greeted. The employees looked irritated that we were even there. No "hello," just cold, unpleasant energy. We're visiting in town so we took our nieces. My daughter wanted a Mudslide Blizzard. She asked the blonde girl at the counter. She said it was only available online. When I asked if we could get it if I placed the order online, she replied with a rude and dismissive "I guess..." -- not a yes or no, just attitude. After paying for the rest of our order, I tried to place the order online for the Mudslide Blizzard, but the site said this location wasn't accepting online orders. I explained that to another employee and asked if I could pay for a different Blizzard but have it made like the Mudslide. She looked over at the same blonde girl and then told me no -- saying "our manager will get really mad at us." Still trying to be reasonable, I asked if they could just make something close to the Mudslide. To top it off, when I asked the second employee for the name of the girl who had been so rude to us, she told me they're not allowed to give out names. No accountability, no ownership, just a complete lack of care for the way customers are treated. This was such an unnecessary and frustrating experience. I don't expect perfection, but I do expect basic courtesy and the willingness to help a customer -- especially when we're being respectful and just trying to order something for the children. I really hope management takes this seriously. This staff needs retraining on both customer service and professionalism. I would recommend going to a different location.

Came in today (8/28/2022, Sunday) at around 2pm for snacks and treats. We got the cotton…read morecandy-dipped cone, vanilla soft serve, and pretzels. The good: + Friendly staff + Food was prepared and given to us after an acceptable wait time (within 5 mins) + Food was delicious + Family-friendly ambiance + Ample parking The store also had ready-made ice cream cakes and blizzard cakes if you want to pick up one quickly for your celebrations. Needs imporvement: - Bathroom and tables can stand to be cleaned more Overall, a pleasant visit. We would go back.

I visited Baskin Robbins Store #338740 at 955 Brook Forest Ave, Shorewood, IL on 05/03/2026 at…read morearound 6:49 PM and had a very disappointing experience. I asked for a Dubai Chocolate Cake, and the employee told me it wasn't available--even though three were clearly visible in the refrigerator. The cake was labeled $37.99, but they tried to charge $39.99 and insisted the printed "7" was a "9." This felt dishonest and unprofessional. The service with the sundae was also careless, and I even had to ask for a lid. The shift in‑charge, AJ ( i guess he is Indian guy "Ajay"), handled the situation poorly and added to the frustration. Overall, the customer service and pricing practices were extremely disappointing. Future customers should double‑check prices and receipts. I hope management addresses these issues, and I am considering further steps until an appropriate apology is given. ( I don't see zero star to give it to them)

If zero stars was an option, Then 0 stars…read more I specifically asked for two of the sundae options listed on the website, and showed the picture on the website, too, to avoid any confusion. Employee was like "okay" and made one, and tried to give me the one ice cream (which was nothing, at all, what I asked for) and when I asked about the other sundae I ordered, I was given attitude before she went ahead and made another ice cream that was also not at all what I asked for. I said that "this isn't what I ordered, can I have what I ordered?" and she refused to communicate at all and pretty much shoved us on our way. I understand people get busy, but if she could've communicated at ANY POINT that they either don't do those sundaes at this store, or even offered to fix the situation or something I could've been understanding. the dismissiveness, attitude & literally refusing to give me what I ordered was incredibly unprofessional and rude. if you don't want to work, then don't. but don't waste other peoples' time and money and make it their fault for wanting the item they ordered on the menu, and then trying to figure out why you didn't make anything remotely close to what was on the menu...the items I ordered were pricey, but worth their price, and the items I got were the same price as what I ordered but worth so much less. If I wanted two scoops of ice cream in a cup, I would've gone to my grocery store For half the price. both first and last time I ever visit this baskin robins. I don't recommend visiting here if you want anything other than what you can get at your local grocery store for half the price. Not to mention, the menu item I asked for did not have nuts listed As an ingredient, and it was topped with nuts. Thankfully I'm not allergic. anybody who's allergic - stay away from this store.