My review has nothing to do with the staff. They are friendly, nice, and they move very quick based…read morewith the customers they have. They really seem to be a great team. My grievance: I have gotten sick each time I have had ice cream here. The day after having a soft serve swirl cone with chocolate sprinkles. (Specific, I know!) I get sick. There are no issues eating the ice cream the night before, but the next day I am completely nauseous, I dry heave, and I've even vomited. It's happened *twice* now since I've gone there. Each time, the next day, I'm sick. This is not an allergy, I can have DQ or Oberweis with no problems.

Fast friendly service! Every time we go there the ice cream is delicious and service is great!read more

My family goes to this location at least a few times a month…read more The ice cream is terrific, great new flavors all the time (their banana pudding is AMAZING). The staff is friendly and helpful-- even helped my daughter with a project for school! Thanks Shorewood Cold Stone!

By the time I got to my car--parked right outside--my cone was already a melted mess. I should have…read moreknown when I saw the scoops coming straight from the pan, already half-melted. No effort was made to actually mix the ingredients, and to top it off, the cone was stale with that dreaded soft, chewy texture nobody wants. Disappointing from start to finish.

Best place ever! Always clean, always the friendliest people! I love this place so muchread more

I came in for a fun day with my dad to grab some yogurt. It was a while since we were here last so…read morewe were very excited. When we walked in there were two ladies talking in back. One of the ladies came out about 4 minutes after we were browsing for a bit. I asked her for a specific ice cream and she said it was on the wall pointing to it. My dad went to grab it for me while I went for another flavor and he accidentally poured the wrong one. We asked if we could switch it out for a new one and the lady said no. Once we chose a flavor that was the flavor we had to stick with. Okay fine I did not complain. She stayed behind the counter and watched us blankly. Yes, watched us. It felt weird almost as if she thought we were going to run out with the yogurt. I continued to get the yogurt I wanted as she stared and said absolutely nothing. Her demeanor was unsettling and unpleasant. So, I payed for an yogurt I didn't want along with being watched by this lady. When we checked out she had an attitude. For what reason, I have no clue. We were very pleasant the whole time but she seemed to almost feel as if we were inconveniencing her by walking into the establishment to begin with. When I got to the car I called to ask if I can speak with a manager and she told me that the manager is the owner and the manager that was there today cannot take complaints so to call back tommorow. I get customer service is a rare gem nowadays but this is ridiculous. Will definitely not be coming back but I am sure that would be a treat for that young lady who didn't want us in their establishment in the first place. There is a really great yogurt place down 59 so very excited to try them out with my dad next time. Hopefully the experience is alot more positive and inclusive where everyone is welcome.

Oberweis is unfortunately not making it to my top ice cream stores. I like the random mainstay and…read morespecial flavors that they provide, but the flavors were lacking. I tried the apple pie ice cream and it tasted good, but I went with the lemon blackberry and discovered that the lemon part didn't really taste lemony. (I have since verified the ingredients on their website, so at least they are open about those.) They were out of the premade pints in the freezer for lemon blackberry; they willingly hand-packed a pint for me but they refused to put two flavors in!!! I have _never_ been to an ice cream place that wouldn't put two flavors in a hand-packed pint. My local favorite will do three. I've had places do four or more. One star deduction for refusing to mix my pint. That's not the best service. One star deduction for only OK taste. Interesting place, maybe a bit too large - feels like a candy store instead of an ice cream shoppe - and not somewhere I would revisit, unfortunately.

Lemon Blackberry is a current flavor and def a favorite. Always a fun lil shop that you can play…read morechess and have ice cream. In their coolers they now have more than ice cream and milk there are dairy items such as sour cream, cottage cheese, eggs, etc. The dining area was spotless and staff was friendly.

I had one of the worst customer service experiences at this Dairy Queen location…read more From the moment we walked in, we weren't greeted. The employees looked irritated that we were even there. No "hello," just cold, unpleasant energy. We're visiting in town so we took our nieces. My daughter wanted a Mudslide Blizzard. She asked the blonde girl at the counter. She said it was only available online. When I asked if we could get it if I placed the order online, she replied with a rude and dismissive "I guess..." -- not a yes or no, just attitude. After paying for the rest of our order, I tried to place the order online for the Mudslide Blizzard, but the site said this location wasn't accepting online orders. I explained that to another employee and asked if I could pay for a different Blizzard but have it made like the Mudslide. She looked over at the same blonde girl and then told me no -- saying "our manager will get really mad at us." Still trying to be reasonable, I asked if they could just make something close to the Mudslide. To top it off, when I asked the second employee for the name of the girl who had been so rude to us, she told me they're not allowed to give out names. No accountability, no ownership, just a complete lack of care for the way customers are treated. This was such an unnecessary and frustrating experience. I don't expect perfection, but I do expect basic courtesy and the willingness to help a customer -- especially when we're being respectful and just trying to order something for the children. I really hope management takes this seriously. This staff needs retraining on both customer service and professionalism. I would recommend going to a different location.

Came in today (8/28/2022, Sunday) at around 2pm for snacks and treats. We got the cotton…read morecandy-dipped cone, vanilla soft serve, and pretzels. The good: + Friendly staff + Food was prepared and given to us after an acceptable wait time (within 5 mins) + Food was delicious + Family-friendly ambiance + Ample parking The store also had ready-made ice cream cakes and blizzard cakes if you want to pick up one quickly for your celebrations. Needs imporvement: - Bathroom and tables can stand to be cleaned more Overall, a pleasant visit. We would go back.

We visit this place more than we should. It is a great location. The staff is friendly and the…read moreplace is always clean. Great ice cream, Rocky Road is my favorite.

I visited Baskin Robbins Store #338740 at 955 Brook Forest Ave, Shorewood, IL on 05/03/2026 at…read morearound 6:49 PM and had a very disappointing experience. I asked for a Dubai Chocolate Cake, and the employee told me it wasn't available--even though three were clearly visible in the refrigerator. The cake was labeled $37.99, but they tried to charge $39.99 and insisted the printed "7" was a "9." This felt dishonest and unprofessional. The service with the sundae was also careless, and I even had to ask for a lid. The shift in‑charge, AJ ( i guess he is Indian guy "Ajay"), handled the situation poorly and added to the frustration. Overall, the customer service and pricing practices were extremely disappointing. Future customers should double‑check prices and receipts. I hope management addresses these issues, and I am considering further steps until an appropriate apology is given. ( I don't see zero star to give it to them)

I came in here on Wednesday and ordered a single butter burger combo meal which was around $12. The…read moreburger was kind of sad. Honestly, it just wasn't as good as other locations I've been to. I really love Culver's burgers, but this was just mediocre at best. I got the diet root beer which was delicious and the fries were fine. I had a coupon for a free medium concrete mixer with any purchase of a combo meal. I selected cookie dough mixed with marshmallow cream. The concrete mixer was delicious and I did enjoy it. The restaurant was clean, I went there maybe 30 minutes after opening so they were not very busy. The service was good. Everyone was friendly.

Mostly skin and breading, I think I'm over my Culvers cod addiction. I couldn't even pick off…read moreenough for lunch. I've always gotten Cod all year long. Perfect delicious Cod. Well the coleslaw was still delicious.