I went to this location with my friends, this year, for a vacation that I rarely get to take. I was…read morecovering for a friend, and the older male server charged me $80 more than he was supposed to. With the tip, I was overcharged a total of over $200. I realized afterwards, when my friends pointed it out. We tried to get our servers attention.
As we were trying to confirm that we got overcharged by asking for an itemized receipt, he proceeded to give us an attitude for a mistake that he had made. We told him about the overcharge, and he proceeded to tell me that he will just cancel the order and it will go back into my card. He KNEW that I was using tap as payment. It took a month to get my money back. He then charged me the correct price again, with the assumption that the $200+ will be sent back to my account. During this time, I was short of $200+ because of this restaurant.
The process of getting the money back was difficult. I called this location's manager, a woman, who thought it was necessary to give me a dismissive and rude attitude. I told her that I lost $200+ because of their server, in which she immediately told me that they,
"Checked and the refund was issued back to me." Without asking any questions that would have helped confirm this claim that they refunded me or refund me properly.
Then, I asked her, AFTER she told me that, to
"Check any payments with the last 4 digits of my debit card."
In which she said,
"Yes I can check that."
She gave me all that attitude and dismissiveness, told me that they definitively issued a refund, just to confirm to me that she never checked the system to find the last 4 digits.
She then came back and informed me that she couldn't access the system from her end, she had to wait for the manager, above her, to visit that location. Again, how can she definitively tell me that they issued me a refund without checking if my debit card, or any number with tap, was in the system that she had no access to? Before this phone call, when I called this restaurant multiple times, I NEVER told them my last 4 digits, nor did they ask. So I don't know how she came to that conclusion that they've checked, other than being fueled by her entitled and dismissive attitude, which was about to cost me $200+.
The general manager then emailed me, more than a week after I gave my email to them, to issue me a refund by transferring the money, confirming that because of the tap (which the server clearly saw that I paid with), cancelling the payment won't give me the refund.
P.S. Time, nor a refund, is not an NDA to talk about my experience with this location and this staff's dismissiveness and attitude they gave me for OVERCHARGING ME. The server and the manager, or employee, that I called and talked to treated my $200+ as $5 and I was being hysterical for asking for MY money back.
The refund is the bare minimum for the respect I should've received.
I was in much mental distress because of their negligence and rude attitude on the matter, treating my money as if it's $5, as I'm not able to afford much vacations and not wealthy AT ALL.