First, Taylor is personable, and pleasure to work with, honest, fair and wants what's best for all…read moreparties involved. He does a good job working with you, has referrals where he feels extra support could be needed (landscape designers, finance options, etc.) and suggests great sources for picking materials (stone work, substrates, and plants). He let's you know about alternatives available based on what you want and his experience. He offers good perspectives and provides cost conservative options as well. He does a good job walking you through a balance for your budget, not overselling you for his gain, but also direct if your dreams come with a price that might run you out of your budget.
Second, his crew is amazing!! His lead, Martin, is a dream to work with. Whenever we wanted something just so, he always agreed and found a way to make it happen, never once making us feel our request was too much or annoying. If he ran into roadblocks, he brought us out to review them and consider options if the ground/slope or something was impacting our ask. His crew was respectful, used their portable facilities, and did an almost perfect job picking up after themselves each day.
Third, the patience of all people involved was commendable. Taylor, his crew, and his subcontractors from concrete to electrical were very respectful, communicated well about their portion of the project and answered questions/addressed concerns as they came up. Our project did run over on time, but it was due to weather constraints and unforseen issues with our terain on a hillside. Surprisingly and as much as safely possible, the crew worked on inclination days to try to meet the quoted deadline as much as possible. When they couldn't come, that was well communicated.
Now, everyone can use some constructive feedback and the one thing that stood out to us was that we would've like receiving the couple of supplement bid items we asked about a little sooner. You need to keep in mind that if you ask his crew to deviate from your original scope, they will move forward on it and you will have to pay for the change, as you should. So, if you're uncertain how/if your requests might impact your scope/bid pricing, loop in Taylor before his crew. The only other pickup we experienced was picking out materials and the stone place had put them back before Taylor picked it up. When picking your own materials, we found we had to check-in with Taylor a couple times regarding reminders for that.
Despite our constructive feedback, considering the overall project and experience as well as our experience with other contractors, TC Landscaping gets a solid 5 star from us. We will consider using them again for our needs and referred them to family. Our family experienced a similar outcome, consistent with ours when adding a redwood staircase up a very steep slope and some other yard beautification.
