If you go through my reviews, I love supporting small businesses and trying new things. Having been here once, blacklisted. Very, very rare for me. DO NOT WASTE YOUR MONEY HERE.
I have been to 4 other places in Ottawa that sell suya and jollof. This is the first place to hang up on me without telling me the cost or how much time my order would take to prepare. My first time paying $27 including tax for a plate of jollof with less than 15% meat. Look at how tiny the portion is on camera. This wasn't ordered through the apps. Wild work. $27 from any other restaurant on bank you're stuffed.
Customer service? Non existent. I called to place a pick up order and the customer service was unhelpful at best and driving away new customers at worst. As a first time customer, it's normal to ask questions like how long does the food take to prepare, or to ask what are the plate options. I almost didn't order because I kept asking her can I get a jollof rice plate, and what meat options does it come with and the person on the phone responded with ok got it. I get it, most customers have probably been here before but for new customers who don't know the restaurant, how are we supposed to know how it works?
Worst part? I double triple confirmed on the phone and they still got my order wrong. Literally verbally confirmed that I ordered a jollof rice plate with suya and when I show up for pickup 20 minutes later, still have to wait for them to fix my order. Not only did she not apologize, she turned it around and said that's what I ordered. Should have recorded the call and the interaction. The beef suya is also chewy (yes I know it's not supposed to be tender but damn my jaw hurts) and the rice is dry. I don't claim to be an expert in suya and jollof, but I know what good food is supposed to taste like; $27 for the smallest portion of food, and it's not even good. I had to buy a second lunch.
I was really excited to have a new jollof and suya place in centretown near the offices but I will be telling everyone I know to avoid this place like the plague. Also food is way spicier than Canadian acceptable level which is great for me but if a public servant office workers order this, you should definitely give them a heads up about the spice.
TLDR: bad service and even worse portions read more