So happy with our New Spa from Hot Tubs Plus. Great Service…read more Appreciate the Maintenance help.

We were at the county fair checking out their booth. Who couldn't use a nice hot tub right?…read moreEspecially since our friends had bought from them. BIG mistake. It was pretty hot out that day and of course there were lines for some attractions. There were some elderly folks waiting in line and visibly very fatigued by the sun. What did these salespeople do? Flipped their unused chairs to make sure nobody sat in them. Kindness and compassion goes a LONG way. These people sat there, not doing a darn thing to engage the public mind you, smug that they hadn't let anyone take a little break. It perhaps had to do with the fact these people didn't look like them? Who knows but what a horrible first impression. We need LESS of this in the world. Look at their other reviews and the responses from this Claudia person, they clearly are right fighters preferring to argue than demonstrate good marketing and customer service comprehension. Yikes.

great customer service always leave my pool clean he knows what he is doing and answers all my and…read moreconcern.

From the owner: I have the best service and best prices in town . Honest reliable and independent .read more

David was very helpful and knowledgeable getting our pool in tiptop shape. We kinda neglected our…read morepool during this winter but he came out with all of his equipment and got our pool looking beautiful once again. I wish I had taken a before picture to illustrate his hard work.

Here's an update on the exceptional service provided by pool-ologie. I am now trying to get my…read moreneighbors to switch their pool service provider-my pool was never this clear.

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

This business has did nothing but lie to us about equipment being delivered and installed. We have…read morebeen waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation.

Yesterday AM I contacted Jason to tip and rotate our new spa and was very pleased that Jason and…read moreone of his employees were able to come out within a couple of hours. They were one time, very professional and most importantly had the proper tools and expertise to complete the job safely and to perfection!

Jason and his partner did a great job moving our spa from Bakersfield to San Fernando Valley. They…read morewere there as expected and quickly started working. They arrived at the location and place the spa where we wanted it. I would recommend them for your job. Quick response and competitive price. thank you Jason

If I could leave negative stars I would…read more I had high hopes when I initiated service with this business and it was the biggest mistake. I literally, only lasted 1 month of service with Adrian. This guy is very arrogant, and argumentative. In addition, he calls me and asks me if I have home owners insurance and telling me to file a claim for my pool pump. If I have home owners insurance I should only pay $100 and they will call him to repair the pump. I said thanks and hung up. I went online to pentair and found a licensed contractor through Pentair, and they came to take the pump. They were shocked at the extended of the damage of my pump. After further inspection, it turns out my pump exploded probably from these guys ignorance or maybe intentional to charge my home insurance for this. Attached are the photos and the message from the contractor. I would never recommend this business. Update: The final cost to repair $1,057.75, because In addition to the pump exploding, it cause damage to the plumbing.

Where do I start, this company honestly works extremely hard. The staff they have are professional,…read morehonest, and hardworking. The owner really does everything in his power to keep every customer happy. He's a very direct person but he's honest. If there is an issue he will fix it 100%. If you are a rude customer I'm sure he tries until you cross the line. Then he tells you to kick rocks. I'm 100% certain that he runs this business with integrity. He overall will help you as much as possible and he will keep your pool looking great. Oh and you can call him direct anytime of the day for pool advise/help even FaceTime. His prices are super fair for what you get. It's all relative because he's a REAL pool company and is CPO Certified. Call him and I bet you will think the same. If you had a bad experience with him send him a text I'm sure he will try to make a right.

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

Home and Leisure "superstore" now there is a name that makes me vomit in my mouth when I try to say…read moreit. They use subcontractors and when there is an issue they refuse to back the subcontractor and just tell you that you have to deal with the sub. Take it from personal experience--Don't, just don't use them.

We purchased a Jacuzzi that was 7×7 .came with free installation & help set up .Oscar the installer…read morewas super awesome. It's a family owned business & all the staff is great & they kept their word on schedule & installation process

Great service and quality work I recommend always. If you…read moreneed any help with your pool call this guy it's a great guy.

From the owner: Pool Care Weekly, Salt System , Green Recovery, Chemical stabilizer. read more