Everything in the dog grooming dept. There is a sign outside on their billboard that says you can…read moremake a grooming appointment for your dog online. So I did and so the day before my appointment I called to confirm and was told I did not have one and that they were totally booked. I asked to speak to the manager and she was like the gestapo and said you cannot make an appointment online. I told her it said I could on your billboard. She replied it doesn't work! This Bitch is anti-customer and yet they let her continue her disrespect to clients. Other customers brought in their dogs for their grooming with a legitimate appointment and 3 hours later while their dogs were left in a cage were told they are too busy to groom and you will have to come and pick them up. The dogs were hot and sweaty and upset! This is animal cruelty. How could anyone leave any pet in a cage for 3 hours and then tell you to come and pick them up!?! And they had an appointment! PLEASE DON'T TAKE YOUR PET THERE! AND THEY DONT CARE ABOUT HURTING YOUR PET THIS WAY! A CUSTOMER WAS TOLD THAT "ITS ONLY AN ANIMAL!" PLEASE STOP TAKING YOUR PET THERE - THEY DON'T CARE ABOUT YOUR PET!

I was reminded today why I don't use Pet Supplies Plus for grooming. I was charged $150 for two…read moresmall dogs that came back to be soaked after 15 mins. Oh but don't worry they charged me for extra labor because they spent extra time "rounding out the butt" on the dogs... Edit: The store manager called and offered to hear my perspective of what happened and offered a refund. I appreciate this type of customer service and have changed my rating to three stars.

these people are terrible and unprofessional. i drove a hour just to get my dogs nails clipped…read morebecause all the other ones were booked for grooming. the groomer sam is absolutely terrible. she told us on the phone the tag will be okay and that we didn't need to bring paper work. couldn't even get the nails clipped and i drove a hour. terrible place don't risk your animal with them!

We had the exact same problem as James who left a review. We've been taking our dog to Petco in…read moreSandusky for months. We take off work to drop her off and pick her up. Today my husband takes her in and Sam asks if she has a heart condition. My husband stated that she did. They requested an email from the vet. My husband provided an email from the vet stating that she could be groomed. The manager got involved because Sam still refused to groom our dog. Sam overrode the manager's decision and the vets. So we are now going to to a different groomer. The manager was very professional. Sam was not professional or nice at all.

I enrolled my dog "Charlie" in the training at Alpha-Dog and it was amazing. It was more training…read morefor me than my dog, but it taught me how my dog reacts to certain situations, etc. I have to say it was a great experience for both of us. Chip, the owner, made himself available for any questions I had. He also helped me picked great chew toys and treats. 5 star service!

A gold mine for my dog. The groomer is great and everyone is so kind and helpful. The dog wash…read morestation is so convenient and well designed.

Great place to shop for the fur babies. Beyond great selection and opened a whole new world to me…read moreon what is offered for pet nutrition. Owners and employees are always welcoming and super helpful!

We went shopping for our new puppy here for healthy treats. We noticed that many hard to source…read morehealthy, wholesome treats were in this store. So nice to be able to see these options in person. The staff was so kind. We asked for help finding a specific treat and the staff member walked the whole store to help us find items similar. They even called a supplier to help us get a treat our puppy loves in store. So kind and knowledgeable!