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    Huron County Humane Society

    5.0 (1 review)

    Services - Huron County Humane Society

    Animal shelters

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    3 years ago

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    Pet Supplies Plus Sandusky

    Pet Supplies Plus Sandusky

    (16 reviews)

    Everything in the dog grooming dept. There is a sign outside on their billboard that says you can…read moremake a grooming appointment for your dog online. So I did and so the day before my appointment I called to confirm and was told I did not have one and that they were totally booked. I asked to speak to the manager and she was like the gestapo and said you cannot make an appointment online. I told her it said I could on your billboard. She replied it doesn't work! This Bitch is anti-customer and yet they let her continue her disrespect to clients. Other customers brought in their dogs for their grooming with a legitimate appointment and 3 hours later while their dogs were left in a cage were told they are too busy to groom and you will have to come and pick them up. The dogs were hot and sweaty and upset! This is animal cruelty. How could anyone leave any pet in a cage for 3 hours and then tell you to come and pick them up!?! And they had an appointment! PLEASE DON'T TAKE YOUR PET THERE! AND THEY DONT CARE ABOUT HURTING YOUR PET THIS WAY! A CUSTOMER WAS TOLD THAT "ITS ONLY AN ANIMAL!" PLEASE STOP TAKING YOUR PET THERE - THEY DON'T CARE ABOUT YOUR PET!

    I was reminded today why I don't use Pet Supplies Plus for grooming. I was charged $150 for two…read moresmall dogs that came back to be soaked after 15 mins. Oh but don't worry they charged me for extra labor because they spent extra time "rounding out the butt" on the dogs... Edit: The store manager called and offered to hear my perspective of what happened and offered a refund. I appreciate this type of customer service and have changed my rating to three stars.

    Huron County Humane Society - animalshelters - Updated May 2026

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