The staff at the Vermillion vet clinc are amazing! I brought my dog in to be spayed there and…read moreeveryone was so kind and gentle with her. They took time to answer all my questions and were very reassuring! She came out of surgery wonderfully with just a small, tidy incision, and is right back to her happy self. We drove in from a neighbouring town, as the Vermillion Clinic offered affordable services with the highest level of skill, thoroughness and care. Highly recommend.

Waiting to be seen is too long. Was not busy when I arrived…read more Half hour after appointment time and still waiting.

Dr. Socha has been our veterinarian for more than 25 years. We continued with her even after we…read moremoved to Ottawa County in 2003. Dr. Socha is the kindest, gentlest and most thoughtful doctor I have ever met. She and her staff are truly wonderful and their taking care of your pet is a blessing. We a very grateful that Dr. Socha has been there over the years to take care of our dogs, through illness, cancer and old age. Her heartfelt care of our precious "family" members is more than encouraging, it is a miracle.

Just called to inquire how much it would cost to have a female cat spade - she quoted approx $700!!…read more i laughed out loud. Still shaking my head. How can anyone afford this pricing?

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

I cannot recommend the vet owners at Cedarside enough. I've taken 4 kittens for spays and a neuter…read moreand every single aspect, from initial enquiries, to appts, to drop-offs ,procedures and pick-ups was professional and easy. You can tell that they love animals and treat each pet like they are theirs. Prices a fantastic for the service and they are located just a few miles south of Rte.113 on Gore Orphange Rd. I'm so glad I called them.

My dog stayed here from July 29, 2022 through August 11, 2022! I had a wonderful trip and was…read morecomforted by the responses when I'd check in on Davi! They even sent me a few pics so I could see how much fun he was having playing outside. I liked everything and everyone about this place!!!!

We have a Portuguese water dog, and he just loves his stay at Cloverleaf Kennel's! We are very…read moreconfident when we're away that he is getting excellent care! Something we really enjoy is getting photos of our dog playing with other dogs out in the yard! He's always excited when we bring him there. I would highly recommend this kennel.