I had one of the most unprofessional and stressful experiences of my life at this salon. From the moment my pedicure started, the technician was on her phone, texting nonstop and even walking away mid‑service to take a video call. It was clear she was not focused on the service, and things only went downhill from there.
The pedicure was incomplete and sloppy. My nails were left uneven, scratched, and unfinished. She didn't file them properly, didn't do the massage, didn't apply the lotion steam that was included, and didn't polish my nails. I asked several times for a different technician, and each time I was dismissed and told to "just tell her what she's doing wrong," even though she was not interested in doing the job at all.
When I said I would come back another time and only pay for the portion of the service that was actually done, they tried to force me to pay the full $73 for a pedicure they never completed. Instead of correcting the situation, they escalated it in an extreme and inappropriate way. I was blocked from leaving the salon, and the situation became far more intense than it ever should have over an unfinished pedicure.
Later, an officer contacted me and pressured me to pay the full amount, even warning me about disputing the charge. The entire situation felt intimidating and completely inappropriate. Their behavior was not just unprofessional -- it was hostile and unacceptable. I am pregnant, and the way they escalated things caused me significant stress and anxiety. No expectant mother should be treated this way.
Based on how I was spoken to, dismissed, and handled throughout the entire ordeal, I strongly believe the treatment I received may have been influenced by bias. As a woman of color, I was not treated with the same respect or care I have received at other salons. The lack of concern, the refusal to correct the service, and the way things escalated made it clear I was not being treated equally.
This salon showed me exactly who they are: unprofessional, dishonest, and willing to intimidate customers instead of providing the service they charge for. Avoid this place at all cost.
UPDATE: My Response to the Salon's Comment:
After posting my review, the salon responded publicly -- twice -- and their two replies contradict each other. In their first response, they admitted that my pedicure was "incomplete and sloppy," that their staff was "inattentive," and that the situation was "mishandled." That aligns with what happened. My cuticles were not done, several nails were not filed, and none of the massage, lotion steam, mask, salt scrub, or honey services included in the package were performed.
Of course I was upset -- I was mishandled from the beginning, and then they tried to charge me full price for services they never performed. I offered to pay for the portion that was completed, but they demanded full payment anyway.
I went back and forth with them trying to reach a fair agreement, and all they offered was to charge full price for an incomplete service. They refused every reasonable solution and ignored my repeated request for a different technician.
Instead of acknowledging their mistakes, the salon avoided the real issue -- the service was never completed, and my request for a different technician was ignored. That is why the situation escalated. Voices were raised because I was being dismissed and told to accept an incomplete service. I pushed past the employee only because I was blocked from leaving after refusing to pay full price for a pedicure that was not completed. Their response skips over everything that led to that moment and tries to shift blame instead of taking responsibility.
When I attempted to leave due to the incomplete service, an employee blocked my exit. I ultimately paid the full amount only after a deputy called me and pressured me to pay immediately, despite the service being incomplete. That is not "refusal to pay." That is payment made under pressure.
I also strongly feel that if I were not a woman of color, I would have been treated differently. I was spoken to with no respect, dismissed repeatedly, and handled in a way that felt completely disproportionate to the situation. The lack of care, the refusal to correct the service, and the escalation made it clear I was not treated equally.
I stand by my review. The service was incomplete, the situation was mishandled, and I was pressured into paying for services I did not receive. This salon showed me exactly who they are: unprofessional, dishonest, and willing to intimidate customers instead of providing the service they charge for. read more