***UPDATE*** Last…read moreweek I was able to talk with a rep from Help Center Support/Customer Relations. She was very professional in allowing me to fully vent my complaints and frustration about their outsourced, offshore customer service department, and about their billing system. She was also very friendly, so much so that I apologized for the anger and frustration I showed in dealing with customer service. I think she was genuine in stating she didn't blame me. that it was understandable why I got to that point (yes, I'm paraphrasing here). I don't think anything was really resolved regarding corporate practices moving forward, except that she removed the $1 late fee. But the positive result is that I now have an actual corporate customer service person I can contact if any similar issues arise in the future. This is comforting because as I've said about a company outsourcing customer service functions, it both isolates and insulates them from customer complaints. So, this issue's been settled, at least, and we're staying with ADT.

I purchased a home with an ADT alarm system. I never turned the service on. Last night, the smoke…read moredetector went off (false alarm) and then the system went off. Since I don't have the code, I can't shut it off. I was finally able to at least silence it but when I called ADT and spoke with their tech rep, she just kept telling me to Google how to turn it off. I commented how bizarre it was to call and speak to a tech rep only to be told to Google it. Frankly, I will never be your customer. If that's how you treat people, I'm not at all impressed. Not to mention everyone I spoke to was foreign and couldn't have cared less about my issue. Horrible customer service. One guy asked me if I installed the system myself. Who on earth does that? If I installed it myself, I could get it turned off! Do better. And I guess I'll just be stuck with this "alarm" screen forever because manually turning it off didn't do anything at all.

Professional installation that is well done. They did a great job hiding wires behind the wall and…read moremoving an electric outlet to to make sure the mounting looks as good as possible. They didn't he work in a very reasonable amount of time. I think they were fully engaged the entire time. Great work.

They insisted on getting a Zelle deposit, I said no I would only give a credit card for a 50%…read moredeposit to show up at the house. Thank God I did because I'm disputing it. They never bothered to call, I waited the whole day, no one showed up, the second time they didn't even bother to text me that day and waited until Monday to come up with an excuse why no one showed up, on the third reschedule. I waited until 4 PM for them to tell me they weren't coming and wanted to reschedule. At this point, I honestly believe this company is just generating AI Messages and wants to get your deposit. don't bother using them. You won't get anything.

Raúl and his team did an amazing job installing a mesh network for my home! He first came out and…read moredid a thorough assessment of our needs - outdoor equipment, indoor equipment, daily use, tricky areas, and a few specific preferences - and then provided a full (and very reasonable) proposal for equipment and labor. He even worked with me to find a few things through seasonal sales! When everything arrived, he and his team showed up promptly and were so professional during the installation. He made sure we knew how to work every device, showed us signal strength in every area, and answered every question we had. And when I had more questions a week or two later, he was quick to answer and help me troubleshoot! We are so happy with our WiFi and entertainment systems and can't recommend Raul and his team enough. EngineeRP Tech is the best!!

On 10/26/2025 I had Engineerp Tech install two access point to improve my WiFi signal. They were…read moreprompt, reasonable and their solution solved my problem. They were neat and cleaned up after them selves, I would not hesitate hiring them again if I ever need more technical support!

I recently switched to AlarmGrid, and the experience was fantastic. The transition was seamless,…read moreand their team answered every question I had. They even helped me set up and program my system perfectly. AlarmGrid is ideal for DIY users who want to maintain and update their own security system. Their support is incredibly helpful, and the cost is far cheaper than the big box security companies. I couldn't be happier with the switch!

Best customer service. Staff is very professional, knowledgeable, courteous and demonstrate genuine…read moredesire to help the customer. Sterling Donnelly is an extraordinary skillful resource that will go the extra mile to get things done and satisfy any customer need. These guys are the best by far. 100 % reliable.

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone

Hello my fellow yelpers.....as I'm sure you can see, I am very active and believe of Yelp so there…read moreis no surprise when I say that I found Brian at Blackhawk on Yelp and contacted him solely because of his great ratings. I called Brian and with a quick response, he came over to my house to see what I needed. I was looking to bring my Cablevision to an detached garage, along with wifi and to also bring my cable out to the back of my home for a TV, along with the installation of the wall brackets and TV's as well. This required outside trenching a conduit for the cable from the house to the garage and going under a cement and paver walkway. Brian came, checked it out, had me rest at ease knowing that it can be done no problem. His crew of 2 hard workers, Chris and his Ryan showed up and started the job with diligence. They started by surveying the site for the best route of running the wires, and got to work. These guys worked all day running cables (cat5 wire) and installing all that was needed. They needed to come back a second day to finish up. Chris and Ryan were amazing working really hard as a team and not stopping. My end product...I have my 2 TV'S installed and my wifi repeater in the garage as well. These guys are amazing!! I already discussed with Ryan now a security system and well be getting that done in the future. He gave me a great price on that too. He is coming this Friday to install an electric box on the roof of my garage room to hang a chandeli over a board table. These guys rock. They are professionals and get the job done!

AMAZING AMAZING AMAZNG EXPERIENCE - I highly recommend to anyone that needs a specialized key…read moreduplicated... and, literally - if you need a lock on your door - any kind - this is the place for you - literally everyone was super friendly and I got what I needed for my mailbox key in NV to be duplicated... Thank you, thank you, thank you!!!!

Have used this company for years for all of our locksmith needs. Lucio is awesome & has helped us…read morewith a variety of different services. Always friendly, kind, on time & professional! Thanks for helping our family over the years!

We had there service for 5 year. excellent customer service and great company to have for your…read moresecurity services.

Facts: 1) Bought a system three years ago…read more 2) Harddrive failed three times in three years (Harddrives typically have a 3 year life) 3) Called for service. Was eventually called back to say "you don't have a harddrive problem". Service Tech named Jesus told me that he would come and take a look. 4) Jesus came to the house, started the unit, reformatted the harddrive without asking if it was OK to do this. (which obviously contained historical data, then loaded updated firmware. 5) I then complained that if the drive was able to work, I would have taken a backup, but was preached at the fact that Jesus had been in the business for ten years and that he knows what he is doing. He also interrupted me six times in a conversation I have recorded to tell me that I don't have a harddrive problem. 6) The following day the harddrive failed again - same error and I called to complain. 7) The next thing I got was an estimate to replace the harddrive and TWO repair calls for what should have been a warranted harddrive since it was the 3rd one in less than 3 years. 8) I said that I wasn't paying for the first trip where my data was erased and the unit wasn't fixed. 9) Then the Owner John wrote back and said that since I wasn't willing to pay for something I hadn't agreed to pay for up-front that I was no longer getting serviced by them. 10) I have subsequently replaced the harddrive and it works flawlessly. Another service company did this for half the price and gave me a 3 year warranty on the drive - which is customary. They suck. They used inferior products on my unit. They left me hanging as a customer. I wouldn't recommend anyone use them. Their motto is: Your home is your sanctuary, we are the security you can trust. I wouldn't trust them with anything.

ICU installed cameras on my property and I cannot commend their work enough. Oded, the owner as…read morewell as his tech team are sufficient, knowledgeable and worked steady and fast installing out security cameras. The cameras are so clear. My husband and I highly recommend their services. 5 stars.

I now have a great camera system at my finger tips thanks to ICU they made it easy to understand…read moreand I now feel safe with a camera at my front and back door . They were fast and the price was great . DDD01253-1.png

I've used these guys for over a year. I was leery of using someone non-local, but their prices were…read moretempting, and the Honeywell hardware is a standard system that is well regarded. You order the system pre-programmed, and it's pretty simple to install. The sensors are battery operated, so you just screw them to the walls, or use double-stick tape. The main panel does need wall power. The connection to the monitoring site is via cell phone, so no wire required. I've had three alarms in the past year. The first was triggered from my father, who forgot I had an alarm. That revealed that the company had written my street address down wrong, so the police refused to send a unit. Luckily that ended well, but it shows that you must double check such things after installation. The other two were actual break-ins. In each case, the alarm activated, and the burglars left without taking anything, and I only had to pay to replace some glass. I will say that the police response was too slow to catch anybody. All in all, the system works, and at the price is a bargain. I used ADT for my business, and now I regret it. Their system is no better, more than twice the cost per month, and cost $1000 to install. When the contract expires, I will switch to this service. I am also planning to install this system in another house.

I'll list the facts and provide an alternative security system…read more - 5 year contract (that wasn't mentioned, it's in the fine print) - Over $1500 in "install" and you don't own it! It's a lease you pay an additional $60 a month for. Note: Install is in "" due to 90% of the hardware being mounted with 3M stickers. - during uninstall, holes are left for the 10% screwed in. Try SimpliSafe. You install. No lease. No monthly charge (unless you want added features) and HALF THE PRICE for the hardware.

This company will attempt to steal from you by over billing and taking money that they are not…read moreentitled to via direct debit if you enable it. Once is an 'error', twice is an 'oversight'. The third time is outright theft. Do not trust your security to a company run by thieves! I spoke with the owner who assured me the latest problem will 'be taken care of'. We'll see. I live in Boynton Beach, FL not Japan like Yelp says!