I used to come here when I lived in the area and I always held it at a higher standard than Katana in Wilkes Barre or Osaka in Scranton- the food, service, drinks, and ambience were always up to par and super classy. After last night, however, I'm definitely not returning here. Everything seems to have went downhill.
1) The 6 of us were part of a wedding party and the first to arrive. We were obviously unsure of the reservation details and indicated we were simply guests for the bride and groom. The hostess said, "okay you're the first to arrive" then just sort of stood there. We asked "can we please be seated then?" I don't think we should have to sit on the tiny benches and wait for everyone else to arrive- can we at least have a cocktail or something? She then asked "25 people right?" Again, details we do not know, as we did not make the reservation. She finally sat us once another server came over and helped out.
2) The "25 person party" section was just the regular, oddly-assembled tables behind the hostess stand - not parallel to one another but rather on different levels where we couldn't all see each other and talk. I understand they don't have a hibachi grill big enough for 25 people, but I would have at least assumed there would be a private room with a better setup to accommodate very large parties. Katana at least has the tables set up in a 4 by 4 rectangular room so you could still interact with other members of the party.
3) My aunt pointed out that the menus were sitting atop the clean plates. Which is kind of unsanitary, considering no one ever washes menus that people's hands have been all over(trust me, I worked in restaurants long enough to know this) so they really shouldn't be directly on top of where we were going to eat from.
4) My aunt and mother ordered hot tea and they arrived in handle-less mugs. I understand this is sort of the tradition, but they'd rather not burn their hands when drinking. We asked for mugs with handles and she handed us cloth napkins and said to hold them in that. Umm, okay. The Mai Tai was decent and strong, though, so I'll give them that.
5) The rest of the party arrived except the bride and groom, so I ordered a sushi roll appetizer to tide me over. I got the Dragon Roll which sounded good (soft shell crab, avocado, etc.). When it arrived, a very distinct fishy smell hit me in the face- a little weird, I thought, but I ventured a guess that it was the sauce drizzled on it. I ate the first one and it tasted a little off- like the fish had gone bad- but I thought maybe I just wasn't accustomed to soft shell crab. The second piece I investigated a little before biting and the crab was mushy and gritty and a muddy brown/black color- it was an off-putting consistency for sure. I took out the crab from the rest of the sushi pieces and just ate the rice. The crab sat in a muddy, sandy heap on my plate and I told the waitress it had definitely went bad. That made me lose my appetite for the rest of the meal and the smell and taste continues to linger on my palate. I haven't gotten sick yet, but if I do, I'll know what to attribute it to.
6) By now the full party including the bride and groom were seated. They took all our orders and brought out the soup and salad. It wasn't Miso to my dismay, but rather an onion soup that tasted bleh and had one measly, wormy looking piece of onion in it. The salad was hardy chopped and the lettuce pieces were gigantic. We didn't even get knives to cut at it, but the ginger dressing was tasty and creamy, so I'll give them that too.
7) The hibachi chef at our table immediately began cooking. In the time he cooked and served us and we started eating, the other 2 tables in our party hadn't even gotten a chef- it seems our guy was the only one on the clock that night. Which is ridiculous considering we made reservations for that many people and they should have had proper staff on.
8) As for the hibachi, I ordered the steak and shrimp and both were flavorless and dry. The shrimp was overcooked and the steak, though at medium as requested, was way too chewy and sinewy to be enjoyable. The veggies were roughly cut and not cooked long enough and since he sped through the whole process, nothing (including the rice) soaked in enough of that delicious soy sauce flavor.
They took the sushi off the check, which is good, but I'm pretty sure I wouldn't come here again nor recommend to anyone else. read more