They came right out and spent almost two hours helping me get our pool back on track…read more Late July and all other companies either didn't return my call or stated "too busy" yet the mom and pop pool service was front and center.

This is by far the best pool store ever Malissa is amazing thank you so much. Another thing I like,…read moreis that they do the chlorine stamp card. Thank you again

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and…read morefilled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent.

They were fantastic well informed, and I really have enjoyed my wood-burning stove! The people…read morethat installed, the stove were professional and they informed me on how to use the stove. The person that came prior to the installation was amazing as he actually changed my mind on the type of stove to buy, and I'm so grateful I went with his advice.

After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

Most of the time the employees are very helpful. My only issue has been with the water testing…read moremachine not working on numerous occasions.

First time pool owner. Jason went above and beyond giving me the best advice on what products I…read moreneed and why. I highly recommend Jason and Leslie Pool Supply.

We were able to purchase a beautiful hot tub and a great price and the delivery service, set up,…read moreand electricity installment were all done with professionalism and Steve was super friendly throughout the entire process. Highly recommend!!!

I called Steve with a few questions. He is very knowledgeable and helpful. I recommend.read more

I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

My husband and I purchased a new wood stove from Quincy Hot Spot in October 2024. They measured…read moreincorrectly and as a result the stove was 2 inches too short. To make it functional, they placed the stove on bricks until a permanent solution could be obtained. The business clearly took responsibility for the mistake and said they would "make it right and we mistakenly took them at their word and paid them in full. Needless to say, out stove is still up on bricks and after contacting them countless times, we still have no resolution to problem. The owner, Chris even hung up on us. We have taken matters into our own hands and will be seeking restitution for our costs through the court system. Do yourself a favor and choose another company, they do not stand behind their work and customer service is non existent. If I could give them zero stars, I would.

A wonderfully local owned shop. They have a bunch of cute gift ideas as well as a variety of wood…read morestoves. They even sell wood pellets for ever growing popular pellet stoves.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

Very good service, I do recommend! They have a great plant and yard decor selection.read more

There is no reason they should have 1 star on yelp. It is ran by a lovely couple. They are…read morefantastic people. I bought a plant from them that 4 days later broke out with spider mites. When I called they said bring the plant to the shop (keep it outside though, to contain exposure). So I did. They gave a full refund and even sent me home with a little bag of powder to keep all of my other plants healthy if they came down with spider mites (which thankfully none did). Great service. Super great with plant information AND they just opened a whole new section of their store up!! For inside plants!! Beautiful, large plants. All well potted and kept well. Highly recommend. All of the plants I have bought from them have done beautifully. (Picture below are two plants purchased from them, neon Pothos and String of Bananas. Both extremely happy, healthy plants!) For those wondering, they also have a wide variety of other supplies. Fertilizers, trimmers, garden decor, soil, outdoor garden plants and small fruit trees. Not including many other supplies and products needed for gardening or plant lovers. Definitely drop by sometime for your plant/gardening needs!