Had a spa delivered and old one removed. Great customer service and the price was right!read more

Chris and his team did an amazing job maneuvering a damaged spa out from our back deck on the edge…read moreof the Feather River Canyon. It was really tight to get the bad one out and the new one in... They had a remarkable wheeled sled which they had to get past support beam and concrete steps with a low overhead. We're talking only one inch of clearance! It was a six person spa so it was heavy and awkward. They are true pros and they took the time to check everything and to make sure I knew how to run it properly.

We bought a great-looking leather sofa on 7-15-26. It was a floor model but in excellent shape…read more Our saleslady, Kim, was gracious and easy to work with. No difficulty receiving a veteran's discount and getting local free delivery. Two days later our sofa arrived delivered by Frank and Daryl, two polite gentlemen who were extremely professional and careful carrying the sofa up the walkway and then up some steps, through the house and then down some steps into the sunken living room. We were very impressed by their professionalism. Sierra Timberline has a great line of furniture, especially leather sofas and chairs; we are nicely pleased with our purchase and the store. Kudos to the great customer service!

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and…read morefilled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent.

I have gotten my pool supplies from the Grass Valley All Seasons store for years. They have always…read morebeen helpful and polite. In the past if I have had to order a part for my pool, they have never missed calling to let me know it's in. I'm really happy with their costumer service. The reason I give them 4 stars instead of 5 is they sell a lot of Doughboy pool parts. And while Doughboy is great quality, their parts are over priced in my opinion. Also, I recently bought a new Doughboy liner from them and while the price was ok I guess, I was very limited on the liner selection. Doughboy needs to offer a far greater liner design selection in different thickness options.

We moved into a home and inherited an early model hot tub. Super excited but having zero experience…read moremaintaining a hot tub we walked into their shop armed with a water sample and enthusiasm.. All Seasons completely set us up for success..Fast forward a year later we had our first real problem with tub . The team sent a repair crew who expertly trouble shot and fixed tub and they educated us further. They also returned a call from us a month later asking advice on tub and they responded to us fast and with kindness. Special shout out to their repair person Tim. I really appreciate him and want to thank all of the staff for their patience and professionalism. I just love my hot tub. So grateful to have had a bad experience with our tub breaking down become a positive one in the end.

Eduardo communicates with me very easily, walked me through the whole process and then did EXACTLY…read morewhat we agreed upon, and even more. He went the extra mile and gave me a great price on top. Zero issues. Would recommend him to anyone.

Eduardo installed a new filter system and pump for my pool. He also installed a new light system…read more Very professional. Responds quickly and stands behind his work. I recommend Eduardo without reservation.

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

Took the plunge on a hot tub after 8 years of hym hawing over it…read more 2 of my family members recommended going through Shasta Spa's on Bechelli I had set a budget in my mind. Originally I called around different places, and almost got completely scared out of the process. On a casual phone call ( elsewhere) I was quoted $20K ,and at the end of the call $18k for another ( lower budget model ) I assumed prices had skyrocketed and perhaps we shouldn't be purchasing anything after all.- Went to SS & B and had a very good experience browsing the large showroom. The Tubs there were starting at below about 6k, and probably averaged to 12k -15k or more? I had MANY choices in my range, and almost too many to choose from. We fell in LOVE with a 'filled' floor model that came with a bunch of add ons and a 5 yr warranty. Free delivery, chemicals , at home demo , and a bunch more. Went back another 2 times to ask millions of questions and finally pulled the trigger. I could not believe it arrived one week later. It all went faster then we expected and we actually had to wait for the electrician appt to happen after delivery. After the electrician filled the tub and left, they came BACK out to show us all the ropes and get us going. All in all, I had changed my mind on the placement ( while it was still empty) ,called several times, stopped by several more, and have been So happy with everyone I've encountered. We have been so in love with the hot tub, and used them for our first drain and fill service after 3 months. The tech was on time and addressed all my new crazy questions and showed me some things I still hadn't learned about. He also was fast and great at what he does, and really likes his job. Upbeat and all nice people ! This is the way to purchase imo. The customer service has been unbeatable and invaluable, everyone there is a pro, and happy to help. Make sure you at LEAST check them out before going anywhere else.

I bought my hot tub five years ago anytime I have a question they're there to help they guide you…read moreon how to fix what you think is a problem instead of charging you to come out and tell you. Vert honest

After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

do not call the spa guy...call Bob!! at the spa brokers. Bob will help you and fix your spa. The…read moreother "guy"...treated me like beetle dung, misdiagnosed my spa, and basically spit in my face. Diagraceful conduct. Bob of the spa brokers knows hls biz. Be sure to call the dealer, not the wannabe.

Outstanding Value and Experience -- Hot Spring Hot Spot SX…read more I recently purchased the Hot Spring Spas Hot Spot SX, and after spending meaningful time with it, I can say it delivers exceptional value. Yes, there are spas on the market at lower price points, but the SX stands out because of its high‑quality construction, reliability, comfort, and impressive jet performance. It feels solid, thoughtfully engineered, and built to last. One of the first things I noticed is how quiet it is during heating cycles. When the jets are off, the spa operates with a soft, unobtrusive hum -- something I really appreciate during evening soaks. The seating layout is well‑designed, offering comfortable positions for different body types. The SX includes three distinct jet types, each with its own advantages, and together they create a versatile, satisfying hydrotherapy experience. I purchased my spa from Spa Brokers in Chico, and the dealer experience was excellent from start to finish. They offer a great environment for comparison shopping, including the ability to try out spas onsite. The sales approach was friendly, honest, and completely pressure‑free. I felt respected throughout the process, received straightforward advice, and was offered a fair price. Delivery and setup were smooth, and their customer service has been consistently responsive and helpful. Overall, the Hot Spot SX is a superior value backed by a top‑notch local dealer. Highly recommended.

The office staff was so-so, but when Chris, the owner showed up, everything was great…read more They were on time, courteous, professional, and very knowledgeable about everything hot tub. I'm a bit curious about these things and he showed me a few tricks on hot tub maintenance despite it being freezing outside. He even spent a good amount of time on the phone with the home warranty people, which I know isn't the most fun thing in the world. I was concerned about the other two yelp reviews, but it turns out that Chris is the new management as of 2013 and things seem great to me.

Alisa was absolutely amazing in quickly removing a large spa from my backyard in South Lake Tahoe…read more She has great. Customer service was an absolute pleasure to work with and she even FaceTimed me so I can see the operation live. I highly recommend this company!

Great selection, nice things. All volunteers! Helping local hospital. All the items are clean and…read morefresh prices are great!

Eileen was very rude and not helpful saying all sales were final which is fine but I was provided…read moreinformation from the manager that we could do an exchange. Eileen was very dismissive and wouldn't provide with the managers phone number so that I could do the exchange as previously mentioned also stating that the manager doesn't work a set schedule.