Kyle updates me after each service. He takes his time cleaning the pool and is always available anytime I have questions. My pool looks great! read more

We hired Kyle to maintain our pool about two years ago, hoping to support a young entrepreneur starting his business. While he showed some promise early on and occasionally demonstrated knowledge and care, our overall experience has been frustrating and disappointing. Over time, there were constant issues--frequent excuses about needing payment upfront because he couldn't afford chemicals, ongoing problems with his truck and tires, and poor communication. The biggest issue came when we trusted him to install a pool heater, which he claimed he could get at "dealer pricing." We paid him upfront, 1500 and unfortunately, that was a major mistake. He never delivered the heater and gave us excuse after excuse--claims about supplier delays, a refund that was supposedly coming, and then suddenly a stolen phone. Weeks later, we're still without a heater or a refund, and no accountability from Kyle. This has been a very disappointing and costly experience. I would strongly caution others against working with him. read more

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DO NOT USE!! THIEF!! STOLE NEARLY $2,000!!! I don't know how my situation will play out, but hopefully I can prevent this from happening to someone else. Kyle Ridgeway at Kyle's Pool Service stole nearly $2,000 from me. I paid for a pool pump to be installed and it was never installed and my money was never returned. It was excuse after excuse. He ignored calls and texts. I paid him on January 29, 2025. It's been nearly 7 months since I paid him and nearly 6 months since he was supposed to refund me the money. I'll include texts detailing this ordeal. read more

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WARNING!!!!! I met with Kyle as a favor to a family friend (mistake #1 I'm aware). Upon him being 2 hours late to our initial meeting for him to give me a quote, he then was texting me about how beautiful I am and was being extremely in appropriate and unprofessional! The quote matched what I was willing to spend monthly for my pools upkeep and maintenance, and I hired him (mistake #2). The first time he came out, he did a great job with cleaning the pool and recommended putting in a pool pump timer, I said great if you think that'll be best let's do it (January 16th) Kyle quotes me $20 for the pool pump timer, then he said oh sorry I just looked and it's actually $48, he was having constant problems with installing it and was here 4 days in a row at one point, it's still incomplete and it's attached to an extension cord and cost me $170 at the end of it JUST FOR A TIMER THAT WAS SUPPOSED TO BE $20 ORIGINALLY (end date for that was January 23rd) 7 days to install a pump timer!!!! I asked Kyle if he knew a screen repair guy (mistake #3) when he said he knew someone and would send me their contact information. There was ONE panel that needed to be replaced!!!! A few days later, he says oh they have a few big jobs they are doing, I'll do it for you! Never discuss it with me beyond that (the home owner), he discusses it with my family member, then finally emails me the quote and told him when I was ready I would send him payment (because my grandmother was in hospice end of life so I was a little preoccupied and didn't care about fixing the screen at the moment). THE DAY MY GRANDMOTHER DIES he later text me asking to pay him and was texting me about drama February 19th. In my grief, I sent him the $175 for the screen (mistake #4) before the job was even started. Kyle was supposed to come do the one panel screen repair on February 21st, and ended up being a NO SHOW FOR THE 2nd TIME! February 21st was also when I was made aware by some family friends, and his MIL, that he has a major dr*g problem and has been in and out of jail multiple times, that's when I decided it would be a liability to have him back on my property!!!! February 28th, I went out onto the patio for the first time since him starting the one panel screen repair so I could evaluate it, and FOUND 8 PANELS REMOVED!!!! Even in the quote it says REPAIR NOT REPLACE (because he previously suggested tightening a few of the screens so it was a shock to me to see 8 panels removed AND to have a broken screen door now)! February 28th was when I texted Kyle about what he had done to the screened in porch, and he cursed me out and was horribly unprofessional! At the end of the text conversation he said he would send me a new screen door prop because he somehow bent the one I had on the door all to hell, which was a perfectly working door till I had him here I STILL HAVEN'T GOTTEN THE PART! Kyle says he is licensed, but I have never seen proof of that! DONT TRUST THIS GUY IN YOUR HOME OR ON YOUR PROPERTY! Major liability, fraud, scammer, drug addict, and if you're a female he's horribly inappropriate and creepy, etc! I tried to be nice to him for weeks, and I'm fed up, paid him $460.16 in total, for NOTHING to be completed or done correctly! read more

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