Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.

My wife's diamond came out of its mounting while we were on vacation in Miami. When we returned to…read moreArizona, a friend recommended Walt's, so we brought the ring there to have a new setting made. Initially, the ring came out beautifully and my wife was very happy with the result. However, after a couple of years, the band started chipping, so we brought the ring back to Walt's for repair. After they had the ring for a couple of weeks, we went in to pick it up and immediately noticed the diamond was not positioned the same way it had been when we dropped it off. It was clearly crooked and had been changed from its original position. My wife tried to explain this to Cheryl, but instead of listening to our concern, she insisted it was our issue. She repeatedly told my wife that because the diamond has a unique cut it would always appear crooked. The problem is, the original jeweler at Walt's had the diamond set perfectly the first time, so we don't understand why it couldn't be done again. What made the situation worse was the tone of the conversation. When a customer raises a concern, it shouldn't be met with someone speaking down to them. For over a month now, we have asked multiple times to speak with the owner, Javier, but we keep getting the runaround. On top of that, we asked them to have the ring appraised while it was there. When we received the appraisal back, the ring was significantly undervalued. The carat weight was listed as more than a full carat lower than the actual diamond, and the clarity and color were also incorrect. When we asked why the appraiser didn't request our GIA documentation, we were told we should have brought it ourselves. As customers, how would we know that was necessary if no one asked? Lastly, while my wife was there looking for a 10-year anniversary band, she felt like she was treated as if she wasn't worthy of being a customer. Ironically, she ended up purchasing a beautiful $8,000 band that matches her ring set. At this point, we are having another jeweler correct the issues with the ring, and possibly even create a new setting because we've lost confidence in Walt's. We have asked repeatedly to speak with Javier, but the staff says he is in the reserves and they never know when he'll be in the office. It's disappointing that a business would handle customer concerns this way. Unfortunately, because of this experience, we will be taking our business elsewhere going forward.

I experienced great service when I came in for some repairs on my sterling silver jewelry. All the…read morerepairs were done quickly and with great expertise!

Wonderful shop manned by Jack Wilson, the owner. He does it all. I took my Raymond Weil tri-gold…read morewatch in for battery replacement as I didn't trust leaving it with one of these "fast-fix it" watch shops. Took a day, but he had it ready at the appointed time, and I'm back in the "time business"!! He's also got a nice collection of diamond rings, earrings and other bpieces as well as some Rolex watches and other nice quality jewelry pieces. Really nice guy, you get a feeling of complete trustworthiness. If I'm looking for a jewelry gift, this will be my first stop.

It's all that and more that you are reading, which brought me in after going - and after to another…read morejeweler who said I had to change the main center prong base of my wedding ring. I was disappointed - but Damon turned my frown completely upside down. Still nervous because he had to do all prongs not just one, but I understood why. He made the ring look brand new truly! As if he took all the scratches off. He also did extra side diamond prongs as a courtesy, included. The prongs, the look, the quality, the experience with Damon, all of highest marks. It's a family owned business - he has been doing this his whole life - I believe he said since age 14. Amazing. I will be back and recommend to others.

Wonderful family owned small business jeweler providing state of the art craftsmanship, kind,…read moreexcellent customer service, and great prices! The shop is located in small shopping plaza, and you have to ring the doorbell for the owner to let you into the shop, but once you're in, it's all warm fuzzy feelings the entire time! The owner of the shop is a kind and personable gentleman who resized my ring perfectly! He had my ring ready in under 30 minutes! I highly recommend Tina Jewelers! Will be back for my future jewelry needs!

I had a very good experience selling my Aunt's old jewelry. This company is very professional to…read morework with and they were also very personable . Highly recommend!

Wondering where to go to sell my gold. I researched and liked the reviews already posted about this…read moreplace. My experience was excellent, just like what I read in reviews. The gentleman was pleasant, friendly, professional. I highly recommend this place to sell your gold. If I have ever again gold to sell, this place will be my first choice to go. It was overall a great experience and not pushy, and they take their time looking over each piece to get you your fair value. Thank you so much SUYG.

Best jewelry designer available in greater Phoenix area…read more After struggling to deal with swollen knuckles and jewelry that would no longer fit, I finally went to see David. My two most important rings had been just sitting in my jewelry box; my wedding band that is engraved and a birthstone ring my Mom gave me for my 21st birthday. I had asked about putting the wedding band on a necklace with links around the band instead of looped through the center of the ring. After a few moments, David said he had a better idea. He wanted to drill through the band and thread a chain through. Plus hang a stone to showcase from it. That pulled in my Mom's ring. I'm absolutely in love with the end result. See picture. Two most important rings now joined and it will be an incredible piece to hand down in family. Thank you David!

I stopped by to sell off a few of my High End Breitling watches. I was introduced to David Nelson…read morewho was very personable and friendly. We chatted for a while and talked about his business. He told me he gives every watch he purchases and full and complete service. He made a very good offer which I accepted. Check them out....

When you have a husband who is a watch man, that can mean only one thing, have a good watch repair…read moreshop nearby! Donaldson's is that for us! From helping to track down a specialty watch repair for a high end Italian watchmaker to replacing batteries, Donaldson has been that shop for us. Great service, local and a military family, we will continue to support Donaldson!

Best watch store in Gilbert…read more I always come here for adjustments it's so clean and the front desk girl is always so nice. Amazing selection too from citizen to seiko they have it all and great prices

Thank you so much to Latino Jewelers in Mesa for helping me re-create this charm. Losing the…read moreoriginal -- the only physical thing I had left from my dad -- was devastating. It meant the world to have something that connected me to him, and when it broke and the other charm was lost, I was heartbroken. Being able to remake it brought me so much comfort. I'm deeply grateful. While I was there, I also traded in some old gold jewelry -- a bunch of rings -- and picked out a beautiful bracelet. I love being able to negotiate and barter when we both have something meaningful and valuable to offer. It felt personal, fair, and old school in the best way. Mil gracias a Latino Jewelers en Mesa por ayudarme a recrear este dije. Perder el original -- lo único físico que me quedaba de mi papá -- fue devastador. Tener algo que me conectaba con él significaba el mundo para mí, y cuando se rompió y perdí el otro dije, me rompió el corazón. Poder rehacerlo me dio mucho consuelo. Estoy profundamente agradecida. Mientras estaba ahí, también intercambié algunas joyas de oro -- un montón de anillos -- y escogí una pulsera hermosa. Me encanta poder negociar e intercambiar cuando ambas partes tienen algo valioso y con significado. Se sintió personal, justo, y a la antigua... en el mejor sentido.

I thought I left a review the last time I visited!! I've been coming to the Latino Jewelers for a…read morewhile now, I used to live right across the street in the old apartments. Since then I have moved to a house and I tried another jeweler in my new area, I took a necklace for a repair and I was so unhappy with the repair work as well as customer service.. I learned my lesson the hard way lol. I definitely don't mind going out of my way to return to the Mexican Jewelers!! I have been a happy frequent customer for years now!! I love all of their pieces as well as the prices! They are great at repairing, making custom pieces, and altering existing jewelry! Everyone here is very friendly and happy to help!! Thank you guys for the great work and expertise we really appreciate it!

Matt did a fabulous job stretching my husband's and my platinum and 18kt. wedding bands, they look…read morefantastic! Matt also sized a ring down for me that is a family heirloom. I was just so hesitant about leaving it with just any jeweler. Matt did a beautiful job!! Excellent customer service, friendly and fast! I just took a few more pieces of Jewerly in for sizing, repair and to have a custom bracelet made. My husband and I are so glad we found Muralt's Custom Jewelry!

The owner is very rude and disrespectful to his customers. His custom jewelry is sub par In my…read moreopinion.