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    Kut & Fluff Pet Grooming

    2.7 (19 reviews)

    Services - Kut & Fluff Pet Grooming

    Pet boarding

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    2 months ago

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    2 years ago

    Did a great job grooming my cat. Her nails, hair, and ears are so clean. I will be back again for sure.

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    Paws And Tails Hotel

    Paws And Tails Hotel

    (6 reviews)

    Their neglect killed our Yorkie! 5/20/23 They fed our dog treats (we suspect more than just one)…read morethat she wasn't supposed to have. We told the owner Laura she can only have food from the bag we brought with her. She said no problem, we'll take great care of her. When we dropped her off we left verbal and written instructions with her food and reiterated that she gets pancreatitis easily and cannot have anything but what we brought for her. On Friday 5/19 our Yorkie that had been staying there since 5/13/23 started throwing up and had diarrhea(common reaction to eating things she isn't supposed to have). She admitted Charli had "stolen" a treat from another dog on Thursday. The owner who we thought surely had the ability to assess her condition did offer to take her to the vet if we wanted but had no sense of urgency in her voice and when questioned about her condition she stated she was acting fine and was up and running around. (Not normal when she's sick). She assured us she'd be with her another 6 hours and would monitor her via camera that night and let me know immediately if her condition didn't improve or worsened. We heard nothing else until the next morning. We received a call when we were coming back from vacation 5/20 and were told Charli had passed. No apologies, wasn't her fault, excuse after excuse. But she did say we'll clean her up. I wonder why? Could it be because a dog that has diarrhea and vomits all afternoon and night isolated in a cage suffering and actively dying needs cleaning up. The story has changed multiple times..even during the course of each conversation so we may never know the truth but can only speculate that she has no professional experience with animals and cannot assess when they are in danger. (God if we'd only have thought to ask specifically and didn't just assume all of her "years" in the business equaled knowledge of animals) Another reviewer said she made him come get his dog for the same issue And her response was "vomiting and diarrhea can cause dehydration and the dog can die" yet I get no sense of urgency and none of the same concern for our little girl. She knew. She had to be in distress when she called me yet she assured me she was acting fine. She assured me she'd call if it didn't stop or got worse. I can only assume they put her in a cage to keep her diarrhea and vomiting from making a mess and left her to die alone in a strange place for the next 12+ hours. Unacceptable. Completely avoidable and unacceptable. We didn't get the same courtesy God how we wish she'd have insisted we come get her or have had enough knowledge to know the vet was needed. Was she afraid of another bad review? Was she afraid because she knew Charli was sick because of their negligence? We had Charli for 11 years, had a vet checkup on 5/12/23 to show them she was healthy. And by them not doing their job, they killed her. I can't state this enough...... DO NOT TAKE YOUR ANIMAL THERE! We don't want what happened to our baby to happen to your pet/family member.

    This place literally killed my yorkie. She was dropped off on 5/13/23 for the week. She had a…read morebackpack with her food in it and strict instructions on not give her anything to eat except for what I brought with her. I discussed her history of pancreatitis and made it clear that eating anything other than what we sent with her would make her sick. I got a call on 5/19/23 at 2 pm telling me she was having diarrhea and vomiting. She said she didn't mind to take her to the vet if I wanted. I tried to assess the situation and asked a few questions. I felt no sense of urgency in her voice and was told she was acting fine and running around. She admitted she allowed her to get ahold of a treat she wasn't supposed to have. Based on her statements, it sounded like typical reaction to eating something she shouldn't have and at that point she had just thrown up and had diarrhea earlier in the day. I was told she would be there until 8 pm and I asked her to please monitor the situation and call me back immediately if the situation did not improve or continued. The next call we received was at 9:45 the next morning telling us they found her dead in her stall. The stories we have gotten have not been consistent so we may never know the truth, but I can only speculate that she was not monitored and suffered and died alone in a strange place. Ten months earlier she was given a bad review by a customer who complained she made him pick up his dog a short time after he dropped the dog off because the dog was vomiting and had diarrhea. Her response was that she made him come get the dog because vomiting and diarrhea were serious and could result in death if not treated. One episode of diarrhea and vomiting isn't dangerous. Continued episodes can be fatal. She admitted when they found her in the morning she had "made a mess" and they gave her a bath before we got there to pick up her body. So it seems impossible that she was monitored like we were promised she would be. Bottom line, she let our little girl eat something that was toxic to her and made light of the situation and ignored how sick she was, locked her in a stall and left her to die. Needless to say, I would not suggest you ever leave your furry family members in her care. It's been the most devastating and regrettable decision we ever made.

    Fetching Ridge Pet Hotel & Spa

    Fetching Ridge Pet Hotel & Spa

    (19 reviews)

    What can we say? There are at least a hundred adjectives to use but we will just understate this as…read moreWOW. We are the pet parents of a stupendous (in our opinion) 6 1/2 year old Pittie named Sargent Major. We live in a pretty remote part of the state and normal every day sights such as cars, people and other "pets" are a rare occurrence. Hence Sarge isn't familiar with them and could be a bit aggressive when he encounters them. We have never boarded him for either daycare or extended boarding however we recently needed to have him at a boarding facility. Our nerves were way up there and the stress we felt was off the charts. My husband spoke to LAUREN and detailed our concerns, spoke of our love for and concern about having an unsocialized "puppy" who needed her services. We had spoken candidly with a few other people in the pet care field and we were informed more times than not that they were really not able to accommodate us (for which we were completely understanding). LAUREN asked all the pertinent questions, answered all of ours and suggested a one day orientation type stay for him to see how he would do (being his first ever time away from home) and to also see how they would be able to interact with Sarge. Night before we packed up his favorite blanket, his favorite toy, his food and snacks. The day dawned and Sarge was off to Fetching Ridge Pet Hotel and Spa. Sign in and drop off was a breeze. More comforting was how upbeat LAUREN AND STAFF were when we entered. The handoff was seamless and with a bit of apprehension Sarge was led off to his adventure. No phone calls from Fetching Ridge all day gave us confidence, apparently they must have been doing well at their trial. When we went to pick him up later that day a very smiling LAUREN greeted us and assured us that our day camper had done very well and behaved well! We received a full report about his free time activities, his feeding and interactions. When Sarge was brought out to us we were taking home a VERY HAPPY and TIRED dog. I realize that this has been a bit wordy, but I HAD to say in every sense with all the words that if you have a pet that needs grooming, boarding, daycare or all of it you MUST do your pets and yourselves the favor and allow Fetching Ridge Pet Hotel and Spa to take care of it! Sarge will be boarding there for 4 nights this weekend, we are headed on our own adventure with a calm and certainty that our boy is in the BEST CARE. Thank you Lauren and staff from the bottom of our hearts for caring for our puppy and us at the same time.

    my dog almost died when he was boarded there. They dropped my dog at my vets and never checked…read moreback in with how he was doing. It has taken almost a year to get him walking again he will never be able to play ball or run

    Kut & Fluff Pet Grooming - petboarding - Updated May 2026

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