Jenna traumatized my CAV. I don't know fully what she did. I did hear her yelp when I came in…read moreearly. My girl would not potty outside for a week. She lost control of her bowels n doors. She had razor burn marks everywhere n bruising across her lower body where leach was too tight. I contacted mgmt n they sent shampoo n calming chews. I told them I may have to take to vet. Was told owner would be n and call. 2 weeks later n no call! Will not be back n will file complaint w upper mgmt n owners! Sarah was grate n did a great job. (She left???) Sarah, if possible contact me. This little girl Jenna never contacted me or Apologized! I will never come back to your establishment?? Oh n the treats, food, accessories are up to 50% higher than other estimates! Very disappointed! And I posted n they said thank you n come again

I've been going to the Little Caesar's for quite some time, so when I saw a Pet Store opening up…read morenext door to it, I thought to myself how perfect. I have one Cat, so knowing where the local pet store is is important to me. From the first time I entered, the place radiated with quality and a good wholesome atmosphere. Weather you have a dog, cat, guinea pig, or some other animal, you will definitely find what you need to take care of it here. There's even a dog groomer in the back! Not to mention all of the staff are energetic, friendly, and ready to help you how they can. What more could you ask for? Being this is a new store, I'm here to try to get the word out that this is the place to be for all pet owners! I'm giving Pet Supplies Plus 5 Stars out of 5 Stars! EDIT: Alright, I understand fully that this is an independently owned store. But after paying another visit to the store today, I have to address the one major issue with this place. The prices for the product are a bit more expensive than what you could be paying to get the same product elsewhere.... like Walmart for example. Maybe the prices will go down as the business grows, but regrettably, in the interest of fairness I have to revise my review to only 4 stars. If something changes in the future, I'll edit again to give it 5 stars.

This lady and her husband (and child) were heaven sent. A stray showed up at our house over a week…read moreago and she decided not to leave. We named her Stevie Nicks. Stevie was COVERED in ticks, hot spots, and matted hair. She looked like she had been terribly neglected or had been a runaway for a very long time. The vet said no chip and gave us antibiotics for the hot spots but said we had to get her groomed or at the very least trimmed because her 5"+ matted hair was making the hot spots worse. After a failed attempt to bathe her myself and after calling multiple groomers who couldn't get her in for a visit for several weeks, we finally found Heavenly Cuts. She transformed this dog! No more burrs, ticks, or fleas! And no more smelling like a homeless person!

I am traveling nurse. My husband and I decided to trim our 3 year old Aussiedoodle ourselves. We…read morefailed miserably. Heavenly Cuts Dog Grooming came to our rescue. They worked, "Buddy," in on their full schedule. No other groomer in town would. The groomer made friends with Buddy right in front of us and knew exactly how to fix our mess up. The groomer did better than past groomers Buddy had been to. Buddy's inner ears were clean and cut perfectly as well as his nails trimmed just like we like, short and rounded. The groomer is knowledgeable, professional and an animal lover.

do not take your dog here. my dog wouldn't even go to the car for two months after her horrific…read moretime there.

I live just outside Washington D.C and go to a University about 45 minutes away from this…read moreestablishment and it is the closest Groomer to our school. My boyfriend has an Alaskan Malamute and we are usually reluctant to take him to a Petco or PetSmart. You usually hear bad thing and the only experience we had back home was awful he came back with a cut on his head. However, he needed to be groomed and we will DEFINITELY go back to this location. Jennifer in the grooming department was amazing! I highly recommend her and I will be asking for her by name next time. She was helpful and knowledgeable.

We moved to Tennessee 3 years ago, and was looking for a professional dog groomer. Everyone we had…read morespoken with recommended Grooms to Go, so we gave them a call, and reserved an appointment. Besides the convenience that they came to our home made everyday life so much easier then loading up your fur baby, and driving across town. I was very impressed by their kindness to myself and my dog, besides getting a tour of their grooming truck which by the way was very clean and nicely equipped, I couldn't be more satisfied with the service that was provided! After my dogs groom, it was hard to get her out of the truck! My dog LOVED them! They had a great time! I definitely would recommend Grooms to Go!

TOTAL BAIT AND SWITCH company. They advertise servicing Gatlinburg, however, they do not unless…read morethey think they're going to make major money off of you. It is total bait and switch. a young man called me and cackled at me before hanging up when I said I was disappointed that the advertisements said Gatlinburg and we spent all day texting back-and-forth after eight hours, they will not come to my address, knowing from the FIRST message I'm in Gatlinburg, after learning my dogs just need a good bath and nail trim. Just EXTREMELY UNPROFESSIONAL and I am so glad that I will not be giving them my business. PLEASE TRY TO FIND AN ETHICAL COMPANY THAT COULD GENUINELY USE YOUR BUSINESS AND YOU CAN SUPPORT... I CANNOT, ON YELP, SAY WHAT WHAT I *REALLY* think of these people. Just a bunch of kids/crooks, hoping to make a fast buck. Good luck if you choose them.

I cannot say enough incredible things about this wonderful business! Having been grooming since the…read more1960s, their decades of expertise, professionalism, and genuine love for animals shine through in every detail. The owner took the time to walk me through everything thoroughly, demonstrating deep mastery of dog care and breed specific grooming standards. I brought in my two dogs, Beignet and Strudel, completely overgrown and shaggy. They walked out looking like pristine show dogs not a single stray hair out of place. What stood out the most was their unparalleled compassion and tailored handling! I was so worried at first since my older dog Beignet has severe medical issues including being completely immobile. Thankfully, there was no need for me to worry at all as he was in the right hands here! A huge, heartfelt shoutout to Catherine, who went above and beyond with him. She took extra time, stayed mindful of his physical limits to ensure he was never over extended or in pain, and treated him with pure gentleness and dignity. In addition, my newer dog Strudel is an energetic young puppy who is still very unfamiliar with the grooming process. They handled her wiggly excitement with incredible patience and ease, turning what could have been a stressful experience into a total success. (I'm so sorry I forgot the name of the wonderful young lady who took care of her!) To top off an already 5 star visit, they sent the most adorable photos of both pups looking fresh, happy, and proud. If you want a groomer who combines historic expertise with genuine, compassionate care especially for seniors, special needs pets, or rambunctious puppies this is the place. 100% recommended!!! I've never been to such an amazing dog grooming business in my life. THEY ARE THE CREAM OF THE CROP!!!

Sharon and Staff are Great People, Very caring and understanding our pet needs. Always happy to…read moreexplain any problems that have occurred, and will correct them if needed. Catherine Rose grooms our Shit Tzu, and does a gorgeous job. We Love them ALL! F.W.

I am a dog trainer here in the area with a fair clientele. Previous to becoming a trainer, I was a…read moregroomer until a wrist injury forced me to stop. I have been working with a chocolate labradoodle that is a Service Dog In Training for a young woman with Autism. Because she would be my client's dog and would need to be groomed professionally I knew she needs to be exposed to a grooming salon. Apparently they had a very talented groomer who did wonderful work but tha t person is no longer with them. Lola was not matted and had a fair length of hair. Maybe she doesn't have a great coat, but for $105 she should have had a longer length on her body and her head was totally out of proportion to her body length. This happened after a client of mine took jar standard poodle that was not matted and he was hacked. She specifically told them to clip him like a doodle. He had been groomed by them before and was done beautifully. This time he's came home as a scalped poodle. Clean face but no top knot. Took all of his ears off. No pom pom on the tail. His groom was an example of LAZINESS!!!

Because of my work schedule, I can only use a dog groomer who works on Saturday, and this one is…read morelike 6 miles from home so that's great! Or so I thought. Petsmart is getting to be ridiculously priced and I just cant afford it. So...4/25/20 my Yorkies had an appointment at Scruffy and Friends. They had gone there before as recent as 2 months ago. One of the dogs had been there when he was 6 months old and the service was good then too. But, today my dogs were cosmetically mutilated by a groomer! I probably should have tried to groom them myself. #1- Owner was not friendly at all when we went in. She doesn't have a lot of personality anyway, but some folks just dont. Asked me if I wanted them trimmed SHORT. Partly my fault because I should have told her Puppy Cut, but too it's coming spring so I didn't think about it. but SHORT is not SHAVED! and she shouldnt have to be told how to give a Yorkie a proper cut. Last time I took them there it took her 4 hours to trim them. This time was 2.25hours and now I know why!!!! I now have two Yorkies who are trimmed down to THE SKIN, legs are trimmed down to the point some spots are pink, their bellies have no hair on them at all,..and both of my dogs even Tyson who is never cold, are staying underneath blankies. I don't know if they are cold or ashamed. They both walk around heads down and no happy tail wagging. I just know this...I love my pets regardless of how they really look. But, I would be ashamed for THEM and me, to take them anywhere right now. Cause with the way these boyz look, ...Heck I myself may label myself a PROFESSIONAL groome one day haha Rhonda Ocheltree

Do I recommend this business? Absolutely!!! Andrea's been away for a little bit, hence the time…read morebetween her first review and this one, but -- Andrea is definitely back, and she does BEAUTIFUL work! And, too, this is a lady that hands-down loves dogs. :) We have three (3) Cavalier King Charles Spaniels -- grandma, daughter and granddaughter -- with Andrea tending to ALL of them. Andrea even schedules a little extra time for the oldest one, making sure that this one is plenty comfortable, not anxious, etc. Andrea's shop is quiet & comfortable -- and our "puppies" love it!!!

From the owner: I am a drop off and pick up when finished small/medium size dog groomer. You don't have to leave…read moreyour dog for hours. I require that you pick your dog(s) up within 15 min of me calling to say he/she is ready. My shop is a peaceful noise free place with no other barking dogs in crates which creates much less stress for your dog. I use all natural shampoos and conditioners.

Left my 8lb puppy for grooming. Asked for her face & legs to be shaved down: her legs were barely…read moreclipped her stomach was shaved crooked & she smelled like she had been washed with plain water. This was $75.00 plus a 10% tip. Though I can't totally blame her coming home sick with diarrhea on them- I do wonder!

I was looking my for a groomer in the Johnson City area, and they were accepting new clients so I…read moresaid why not! They treat my golden doodle so well - she had a great haircut and I am so glad I know I can expect great quality service every time I take her! Very reasonably priced too, especially since groomers are hard to come by. I haven't used the daycare side of things, but grooming is 10/10.