Never been happy with service or vets demeanor. However, I have found myself still going there…read morebecause it's the closest option. They do enough to scrape by and get return business. I've heard the workers talking crap about customers which shouldn't be done within ear shot of other customers.

absolutely terrible experience with them - No compassion at all. Was going to our sweet baby suffer…read morefor 4 days until they could "fit her in" She had been going their for her yearly check ups for YEARS - She wasn't unknown to them - They simply didnt care. Our new vet office is amazing and worth driving into Kingsport for - as long as your pet just need routine check ups maybe it'll be ok - Anything requiring compassion and remotely an emergency - Good luck!!

My Raven loves coming here and they always make her feel so special. The staff here is a rare find…read moreand so professional too

From the owner: We offer animal services for a variety of animals, including: dogs, cats, ferrets, rabbits,…read morechinchillas, hamsters, miniature pigs, miniature cows, miniature goats, monkeys, other animals may be considered. Just give us a call if your animal isn’t listed!

This lady and her husband (and child) were heaven sent. A stray showed up at our house over a week…read moreago and she decided not to leave. We named her Stevie Nicks. Stevie was COVERED in ticks, hot spots, and matted hair. She looked like she had been terribly neglected or had been a runaway for a very long time. The vet said no chip and gave us antibiotics for the hot spots but said we had to get her groomed or at the very least trimmed because her 5"+ matted hair was making the hot spots worse. After a failed attempt to bathe her myself and after calling multiple groomers who couldn't get her in for a visit for several weeks, we finally found Heavenly Cuts. She transformed this dog! No more burrs, ticks, or fleas! And no more smelling like a homeless person!

I am traveling nurse. My husband and I decided to trim our 3 year old Aussiedoodle ourselves. We…read morefailed miserably. Heavenly Cuts Dog Grooming came to our rescue. They worked, "Buddy," in on their full schedule. No other groomer in town would. The groomer made friends with Buddy right in front of us and knew exactly how to fix our mess up. The groomer did better than past groomers Buddy had been to. Buddy's inner ears were clean and cut perfectly as well as his nails trimmed just like we like, short and rounded. The groomer is knowledgeable, professional and an animal lover.

Compassionate staff as we are new to the area and not "clients". We will definitely be back!read more

They got us right in the urgent care for my sick dog when our regular vet couldn't. Everyone was…read morevery personable and the cost was much lower than the emergency airport vet (who are also excellent). My boy was all better within a few days.

this is the third time we use this groomer because we had two good experiences at the beginning…read more However, this last time, someone decided that butchering the dog's haircut would be fun in some sadistic way. Moreover, when I tried to get them to address the problem by contacting them on Facebook and the main phone number several times, I was completely ignored. at first, I asked them to repair what was done to the dog and fix the choppiness/uneveness, but they refused to respond. then i asked for a refund so we could take him elsewhere for haircut repair, and again i was ignored. so maybe this will get some attention. the dog is a service animal, a golden doodle-poodle with very curly hair. We asked for a trim and without even asking if it was okay--they told us he was "very matted" when we picked him up and they had to shave off a bunch of his hair. yep--he had matting on his haunches--but not all over!! instead of doing a nice haircut where he kept his hair and got a quality doodle/poodle cut, they sent him home with gouges out of his fur, large chunks missing from his face, filthy ears, no nail trimming, and mangy pieces on his legs.... they didn't even properly brush out his tail. he didn't even look like himself! Grossly disappointed and we will never do business with them again. it's all good if they do a good job. God forbid you don't like it they just drop you as a client and ghost you. i'm filing complaints with oversight organizations too because this was reprehensible customer service and horrible damage to our dog's coat...without apology or excuse. NOTHING. Don't go here. Many otheir options.

Our Vet stopped doing nail trims. So we were in the market for someone to do our Dog's…read more After a good bit of calling around, I found Bark Avenue. When I called, the Gent who answered indicated they were on vacation but his wife happened to be in the shop. They allowed me to walk in for the much needed trim. I'm not sure what her name is - likely Raven (?) - but she was extremely nice and gentle with Penny. Penny is a rescue and has always been skittish - Raven was very good with her. We appreciate Bark Avenue Grooming! BRAVO ZULU!

Far Fetched Grooming and Boarding is a wonderful place for both services. I have been using them…read morefor 3 years and always receive the best care for my two dogs. The staff is amazing and so caring. I especially appreciate the daily reports with pictures when we use the boarding services. Thank you for offering top-notch services in our area.

Very helpful and friendly staff. I am from out of town and was working in the area. They were very…read morewelcoming and helpful in my old dog having a place to play. Very reasonably priced