I have been to App New River Vet several times (about 6, maybe?) in the past 3 years to take my…read moredog, Junior, an 11 year old English Springer Spaniel, for appointments. I never considered this his primary vet as he as one in our hometown of Charleston, SC, that he has attended since I first took him home and who he usually sees for yearly check-in appointments, given that I visit often as my parents, other family, and friends still live there. That said, I have taken Junior to ANRV several times when I've had more urgent concerns regarding his health, such as allergies and hotspots and others. I have seen mostly all practitioners, Drs. Koh, Mervin, and McAdams, throughout my time here. I've had varying experiences. At times, I've noticed that interpersonal communications could be improved, but nothing bad enough to report or really even write a Yelp review about. (Once, I did cry after I left, because a provider said, "Aww, he's getting old. You know what that means, right?" sort of alluding to him being old and dying relatively soon, and, of course, I am super sensitive about my companion). Other times, I've questioned some of the procedures they've encouraged, wondering whether they are absolutely necessary or if they are just trying to gather more money. Overall, however, I have been satisfied and pleased with all of my visits.
I wanted to write specifically about my experience today. I have been worried about my dog's labored breathing and finally called this morning to ask whether I could schedule an appointment for him to be seen. The receptionist noticed the concern in my voice, and urged me to come in right away to be squeezed in to be seen. Upon entering the facility, I immediately cried out of concern for my dog (note: this is not a common occurrence for me), and the two women in the front office were kind to comfort me. When I was taken back into the room, our vet tech was very kind with Junior, listening to my concerns, and gathering his vitals. Dr. McAdams himself was exceptionally receptive, effective, and quickly reassured me that everything was okay, providing me several options for treatment and allowing me to make an informed choice.
When checking out and paying, the receptionist heard me discuss with my friend (who kindly came to visit us) that I was unclear whether my dog's ear was infected or not, and she quickly went to find the vet tech so she could clarify the diagnosis. Most importantly to me,the receptionist looked me in the eye and genuinely reassured me not to feel embarrassed or like I am "putting anyone out" for my questions and concerns about my pet. This was exceptionally kind and meaningful to me, and I sincerely left this afternoon feeling that everyone on staff cared about me and my dog.
I appreciate everyone's help today and throughout my time in Boone, as they have accommodated my random, rather hectic and panicked phone calls and impromptu visits concerning my dog. If you have a pet in Boone, I would definitely consider coming here. Note, too, that one some days they are open late (until 8:00 pm) and even on some Saturdays. I would recommend meeting with Dr. McAdams as he is direct, no BS, and to-the-point, though all the providers have been kind and helpful, as well. Thanks, App New River!
