1. Kurtz

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Rockville, MD

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Services - Kurtz

Copymaking services

Printing

Scanning

Kurtz Photos

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10 years ago

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A To Z Art & Framing Discount Outlet

A To Z Art & Framing Discount Outlet

(44 reviews)

$$

I have to write this review. I came to visit a flooring store in the building and saw a framing…read morestore. Knowing that I need frames for at least 5 paintings I stopped by to look at what is available. Right of the bat I was told they work by appointment only. I told the lady ok, can I just look at the wall of frames and see if anything interests me and I want to make an appointment. Because if I don't see anything I like then what is the point to make an appointment and drive back here from where I live. So I found a frame that I thought was interesting. I pulled out my phone to find a picture of the painting that I was thinking to match it with. The lady cam up to me and said no pictures please and asked me to leave and make an appointment. I was shocked as it is not like I need her help to determine if it would work for my painting. She had no clients in the store and while I am seating here in the parking lot writing this review for the past 15 min no one came in for the appointment either. How do you do business with people like that? Seems like she just didn't care. All I can say it is probably not her business because otherwise it just wouldn't make any sense. The flooring store next door has an amazing customer service btw! Learn from your neighbor!

We have used this framing company many times. Each time we ask that they phone us when the product…read moreis ready after they have worked at it. They never call us. This last time the frame was beautifully done; however, it was submitted in very early January and we still did not get a call in mid-March. It's up to us to go there and ask them about paintings. If you use this company, make sure you bring your receipt with you.

Kensington Framing & Design

Kensington Framing & Design

(23 reviews)

$$

This is a long one... but I have to give credit where credit is due. I contacted Kensington Framing…read moreabout 30 minutes prior to closing one day last week on a long shot with a question about a piece the shop had framed over a decade ago when the business was still under the Millers name. Jason promptly and politely answered the phone and I explained my situation: the piece at hand was a ca. 1910 panoramic photo print from a sports estate collection I was handling at work that was to be put up for auction and expected to fetch a very high sum. There were many enthusiastic potential buyers. However, it had never been inspected outside of the frame. A third party authentication service had unofficially vetted it, but only through photos. This made me nervous, since the print looked far too "clean" for its vintage. I did not want to risk the integrity of the company I work for by selling a reproduction, but didn't want to take it apart as it was advertised and photographed as framed. I saw a "Miller's Framing" sticker on the back of the piece and tried my luck, as the address was right down the street and there was not much time before the item went on sale. I'm not sure what I was expecting-- even if there was a record of the work done (and that would be unlikely), it wouldn't have any details that would be relevant in this case. But, I thought maybe their expertise and knowledge of their materials and methods could get me a little closer to the truth. Jason admitted that the Millers name hadn't been used since well before his time, but asked pertinent questions and was very professional when I laid out my issues regarding the piece. He said I could drop it off and he'd take apart and re-back it, probably over the weekend. However, I was very much in a bind, and even a turn around that quick (I think it was Thursday) would be too late. I knew it was unreasonable for me, but I asked, and Jason agreed to take a glance over the piece that day if I brought it by before he closed up (which was in about 30 minutes). I write so much to emphasize not only the excellent customer service Jason provided both on the phone and in person, but the far-reaching implications of that service: he took one look at the print in the frame/glass and was immediately able to ascertain with high likelihood that it had been dry-mounted, which would right then drastically lower its value. He cut open the back and confirmed that it was indeed a reproduction, likely 1980s. Jason saved me and my company a HUGE hit financially and perhaps a bigger hit to our reputation. Now that is service at its highest form. Jason has completely, 100% totally won my respect and future business for my own framing needs. Thank you Jason!

A talented eye and excellent customer service and pricing. The owner listens and advises well.read more

Kurtz - copyshops - Updated October 2026

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