1. Kurt's Automotive

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Hamden, CT

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Kurt's Automotive

5.0 (8 reviews)

Services - Kurt's Automotive

Routine automotive maintenance

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Tech Auto - One of the very few auto repair shops where I enjoy hanging and chatting.

Tech Auto

(62 reviews)

These guys are beyond fair, have ALWAYS stepped up to the plate and gone above and beyond any other…read moreplace I've ever been to. The best way to deal with them is face to face, they are busy, so getting hold of them via phone, is a challenge at times. Just go there, you'll be happier. They have told me several times I don't have to do a major repair, where others would have gouged me. My first time with them was after I was forced to go to Pep Boys over the weekend, and they totally gouged me, as well as seriously screwed up a repair. Todd basically laughed, and showed me what they should have done, he even helped document it for me. I went back to Pep Boys and the dude's face turned bright red. They had to admit that they did it wrong. Thanks Todd. I will always be a loyal customer because of their integrity, and good service. Todd, you seriously ROCK.

Up until this last encounter I would have given 5 stars, and unfortunately i had to give 1 because…read morezero stars wasn't an option. I had my car towed on July 17th with an issue with my ignition. Here is it Oct 6th and I stopped by to see what was going on since they never pick up the phone or return calls. He gave me some bs excuse saying he tried to get it going twice and failed miserably and that if he can't get it fixed tomorrow he had someone he could refer me to. As I go to leave I take a look in my car that mind you was in the same spot as it was close to 3 months ago. All of the contents in my middle console and glove compartment were all over the front seats. Now I'm pissed, so I go back inside to ask for the key and told him the condition of my car. He has not a care in the world and tried to say maybe it happened before I got it towed. But wouldn't he know that it looked like that since he tried twice to fix my car?? All he had to do was say he wasn't interested in fixing my car. Clearly my car was no priority to him.

Firestone Complete Auto Care

Firestone Complete Auto Care

(44 reviews)

Extremely unprofessional and unacceptable experience at the Firestone location in Hamden,…read moreConnecticut. The interaction I had with the store manager, Brent (full name not provided), was discourteous, escalatory, and far below the level of professionalism expected from a Firestone representative--especially a store manager. On the day of my appointment, 11/22/25, I called in the morning to advise the store that I would be picking up the tires only and would not be needing installation, as the tires were purchased through my place of employment. I was not told this would be an issue during my call but that I could come at anytime. However, when I arrived, I was told I needed to speak to the manager. After waiting, the manager, Brent, informed me that he did not know whether I was "allowed" to simply pick up the tires due to my organization's contract. This was the first time anyone mentioned such a concern. When I asked how this could be confirmed, or why I was not informed earlier when I called, his tone became noticeably escalated and dismissive. I expressed that I simply wanted a good customer experience, as I could see he was becoming increasingly frustrated in both tone and manner. When I asked if there was someone above him I could speak with, he stated there was not. When I asked if there was a corporate office, he simply told me I could "call them," offering no additional assistance or clarity. My husband was present and witnessed the entire exchange. After Brent continued to escalate the situation, my husband intervened and asked what would be done today, stating he was not going to "go back and forth." Brent then retrieved the tires and threw them outside the establishment, clearly upset and making no effort to de-escalate or maintain basic customer courtesy. As he loaded the tires into my truck, I asked for his full name. He replied only "Brent," refused to provide his last name, and ended the interaction with "Have a good day and holiday," despite his behavior being in stark contradiction to respectful customer service. If Brent represents the standard of leadership in this store, then Firestone is failing its customers.

They don't honor what they tell you as far as price. When I explained about a price adjustment…read morepromised me prior, the dude on phone was sarcastic and tone was smug. Don't appreciate the disgusting "customer service". Take a training course on the meaning of providing good enough service for customers to return. I will NEVER go back here. Will not recommend to friends, family, co-workers getting their car serviced here.

Kurt's Automotive - autorepair - Updated October 2026

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