I am an early 40's aged adult wearing braces. I had braces as a youngster and I never listened the…read moredoctor and would constantly break them, and I probably didn't wear my retainer as much as I should have, either. Over the years, my teeth went crooked, but not nearly as crooked as my teeth were before braces. Still, it was enough for me to be self conscious about my smile, so I would just 'smile' with my lips stretched and not a big, open, toothy smile. I don't make a ton of money, and my dental insurance won't help pay because they say it's cosmetic, but this place gave me a free consult and a manageable monthly, interest free payment plan!!! I am only about 90 days into the 22 months of treatment I need, and I can say I see a very nice change in my teeth (I took pictures of my teeth the day before, the day I got them put on, and present). You have no idea what wonders this has done for my self-esteem! Giving up the foods you love is worth what your smile is going to look like!!! The place is clean, and all of their staff is nice and so professional. This place certainly lives up to its name!

They have amazing care for their patients and are extremely kind, offering free waters, free…read morecookies, and a wall of candy, but they last time I went their I had to wait 40 minutes past my appointment and they didn't even apologize.

Love them!! My daughter was only 7 when she started treatment with them. The price was competitive…read moreand they have a very flexible payment structure. But the staff is the star here! Everyone is super friendly and Dr. Littlefield is just great! My daughter looks forward to going and asks when her appointments are all the time! Can't beat that!

I'm about halfway through my Invisalign treatment. I've been very pleased with the office staff;…read morewho have been great to work with and very friendly. Dr. Olson is awesome. She is always happy to answer questions and explains the process so that anyone would be able to understand what is going to happen. As an adult getting my teeth straightened I was a bit nervous that I'd be the only adult with a room full of teens. But it is a good mix of age ranges that are seen by Dr. Olson. I would highly recommend.

We love the staff here - always cheerful, professional and very attentive to AJ. Process and…read moreprocedures are spot on and have resulted in great progress and great service - and we absolutely love Dr Olson (and we get a kick out of their sports theme days, too)!!

I pondered whether I should write this review or not. Fortunately, I didn't have to make the…read moredecision as it was made for me. About 7 months or so ago I went in for a cleaning and much to my dismay I was told I had 5 cavities. In the first 30 years of my life I had none, but now I have five. That should have been my first indicator. About a week after my first round of cavities being filled the exact spot of one cavity became extremely sensitive to cold or heat so I go back in. Her explanation, my gum has receded some so that was causing the sensitivity on the top of my tooth in the exact spot she filled my cavity. Right, so she puts something on the exposed part of my tooth to help and within 2 days it had all fallen off. Several weeks later I went in to have the remaining 3 cavities filled, only I was told they were filling 2 cavities. After I paid and was about to walk out the tech come rushing out informing me they hadn't filled one of the cavities and wanted to know if I wanted to come back in and start the process all over again. I think not. So by this point, I've decided that I will never set foot in this place again. Now, a full 6 months after my last treatment I get a bill in the mail saying I have an unpaid balance that is over 90 days due. First, I paid my balance in full after my last appointment so why do I all of a sudden have an unpaid balance. Second, how is this the first letter I got concerning this. This insinuates that I've got at least 2 other letters and have not bothered to pay up. I had thought this place was suspect early on but this was just the straw that broke the camel's back. On Tuesday I'm going to go in on my lunch break, pay my past due balance and walk out of that place and never go back. I hope that if anyone is looking for a dentist reads this and avoids this place like the plague. If you are looking for quality dentistry work and a professional experience, please look elsewhere.

I give the Thakker Dental Group a five star rating. Dr. Dipa is the best…read moredentist I have ever had. Her office is inviting, her staff is polite and knowledgeable, and the laid-back atmosphere makes it a very pleasant experience. Her equipment is modern, and the doctor's gentle but professional demeanor only adds to the comfort of the office. If you have had fears about going to the dentist, the Thakker group will keep this in mind and display compassion and understanding. The prices are reasonable, and there are specials sometimes offered. Please make this place your next dentist appointment!!!! Julie Gonzales Edwardsvillle

Very happy with Markarian Orthodontics. Would highly recommend. Went here for both my son and…read moredaughter. Friendly and helpful office.

I reached out to this practice as a transfer patient for my teenage daughter to simply have her…read morebraces removed. Her treatment had been completed at the previous ortho, she just needed her braces removed and a retainer. Upon them reassuring me they could assist, they requested ALL of her records from the previous ortho, and of course that was no problem. My daughter attended her appointment less than 10 minutes and I was then told by the "assistant" that my daughter would be required to do an additional 4 months of treatment "because the Dr just wanted to make sure everything was perfect" and I was quoted $1600 for 4 months of treatment. UNBELIEVABLE. When I asked for a breakdown, I received via email that they were going to redo all her xrays and records ALREADY GIVEN TOO THEM FROM THE PREVIOUS ORTHO. I was quoted $200 per visit which equals $800 when I asked where the remaining $800 came from I was told again by his "assistant" oh thats for the removal and retainer. DO NOT GIVE THESE PEOPLE YOUR BUSINESS. THEY WILL RIP YOU OFF. I know we are all in a pandemic but respect your customers enough to not rip them off. WOW. SAD.

This review is not for the dentist or her assistants. I saw Dr. Thompson yesterday for an exam, and…read moreshe was kind and thorough. However, I am frustrated with her front receptionists. I wanted to schedule my next appointment in October, and I gave them my insurance's coverage information that clearly states the appointment would be covered. However, based on some "policy" that the front desk came up with, they wanted me to schedule the appointment in November because they were worried insurance wouldn't cover the appointment. 1. I asked to see this policy as written, and the front desk told me no. 2. I asked to speak to an office manager, and the front desk told me no. She asked me if I wanted to speak to the other receptionist. I said yes. After being on hold, she did not transfer me to anyone and told me to go to another dental office. 3. I asked them if they could file the claim for me in October, and if insurance wouldn't cover it, I'd be happy to pay out of pocket. They refused to even try to file the insurance claim, stating their "policy" tells them not to. I understand being worried insurance won't cover the appointment, but I'm angry at the fact they wouldn't even try to file the claim without a good reason, especially when I told them I would assume the risk. I also think the front desk was unprofessional in saying she'll let me speak to another receptionist but then turns around and tells me to go to another dental office. I DO NOT recommend this office, especially to my fellow military spouses. Please go anywhere else.

After previously reporting a negative review due to an unpleasant experience with front office…read morestaff , Dr. Thompson followed up with me to better understand the situation and ensure me that the behavior was not acceptable and not representative of their standards and treatment of their patients. I appreciated the follow up and definitely showed their commitment to their patients. My family and I have been with Dr. Thompson for 6 years and have always experienced exceptional care, so I'm relieved the situation was resolved.

Having recently decided I would not go back to my former dentist I was in the market for a new…read moredentist. I'd heard good things about Green Mount Family Dentistry so I decided to give them a try. My son has gone there for the last year and a half and if he hasn't complained to me about when he goes to the dentist they must be do something right. They were super friendly when I walked in and I was quickly filling out the necessary paperwork so we could get this party started. I was soon led back to my tech's room to begin the fun, and I do have to admit, this was not a bad dentist appointment. Christy quickly got all my teeth x-rayed and started in on cleaning them. A bit of a different touch was they have small TVs that you can watch while they are working on your teeth. I understood my son's question last night when he asked me what I was going to watch during my appointment. Christy is a great dental tech who's been doing her job for 11 years and man does it show. She's very efficient and not to mention didn't make me wince once while that sharp metal object was in my mouth. Once Christy finished up in came the dentist, Amanda Littlefield. She was very personable and took a minute to kind of get to know you before jumping right in. Once she was done with her exam Christy finished up with my fluoride treatment and I was out the door in one hour and ten minutes. Not too shabby seeing I had to get a full round of x-rays done. I wish I could say I'll happily return in 6 months for my next cleaning but I'll be back in about a month to fix a filling that my former dentist did about 8 months ago. I won't be thrilled to be back in a month, but at least I feel my teeth are now in good hands.

My experience with the front desk was extremely disappointing and unprofessional…read more Ashley repeatedly changed her explanation instead of working toward a solution. First, she said I had not provided my insurance information. Then she said I had provided the wrong information. I had already provided all of the necessary insurance information, including a copy of the front and back of my medical insurance card. The confusion appeared to be that my medical and dental coverage are administered by different insurance companies, even though they use the same Member ID and Group Number. Once Ashley allowed me to explain the situation, I clarified that the insurance company had already confirmed their protocol: the provider's office simply needs to call the provider services 1-800 number to verify coverage and obtain any needed information. Despite this, Ashley repeatedly refused to make the call and instead told me, "You do it," more than once. Throughout the interaction, Ashley raised her voice, accused me of interrupting her, and shifted blame rather than trying to resolve the issue. She also refused to provide her last name when I requested it. Ashley initially told me the manager was present while we were speaking. However, when I asked to speak with the manager, she then said the manager was in a meeting. These inconsistent statements caused me to question the accuracy of the information I was being given. Ashley also stated that Alex the manager approved of how she handled the situation. Throughout the interaction, I perceived multiple microaggressions and felt I was not treated with professionalism or respect. Patients should not have to argue with staff to have standard insurance verification procedures followed. I hope management reviews this interaction, provides additional customer service training, and ensures staff follow established insurance verification protocols instead of placing the burden on patients when the insurer has instructed the provider's office to make the verification call.