Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

We had an appointment six weeks ago. The experience was not great but also not bad and X-rays were…read moretaken. We were given some options after the visit but we have since left five telephone messages to follow up and gotten no response in all this time. Disappointing and we won't be coming back.

Do not waste your time here. Healthcare is not their main priority, loyalty is?? I made an…read moreappointment August 2025 to have my teeth worked on, could not even get seen for a filling until Feb 2026, I thought she was joking. I waited and waited for cancellations or earlier appointments, but the pain was unbearable and I had to see a go to the other side of the island to see a different dentist to work on my tooth. Unfortunately, my dentist had a stroke and was unable to practice any longer. When I came back to this dentist August 2026, they made me an appointment, then 2 days later the office supervisor Rochelle called me back and told me that they would be cancelling my appointment, not according to my insurance PPO (because you can switch to any dentist in network at anytime according to HMSA) but because I went to a different dentist and that is against their "office policy," to go and see another dentist when you cant get seen sooner. She hung up on me initially and told me that I should go to another denstist I am more comfortable with, not sure what that means considering I would not be calling to get an appointment if I was uncomfortable. Terrible customer service. I wouldnt want to come back at any point in time and Hilo is a small community ill make sure all my family and friends are aware of this awful experience. My current dentist had a stroke recently and can do longer work on patients and because I went to them for availabilty purposes I can no longer be seen at Island Ohana Dental according to the office manager. Shame on you folks.

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

I moved to Hilo for work and was going back and forth to Oahu to see my previous dentist. This got…read moreto be expensive and then COVID hit, which made it impossible. After asking around, I was referred to Dr. Leong. I wish I had known about him sooner. He and his staff are kind, patient, non-judgmental and always happy to see you. I am not a person who is afraid of the dentist but I know that some people are. They are very gentle and will tell you as things are happening. I have tori mandibularis (bones growing under the tongue and the top of my mouth), which makes x-rays painful. They were such pros in doing the x-rays with the bitewings that there was no discomfort or pain. They accept most insurance and copayments are minimal. It is easy to schedule, cancel or reschedule or appointments. I highly recommend this dental practice to anyone.

I had an oral infection emergency, which my PCP would not assist me with antibiotics, and I had no…read moredentist as yet. I phoned Dr. Leong's office and he got me in very quickly. He did prescribe the antibiotics to eliminate my infection before my first actual dental care visit. His staff are very friendly and cooperative, going out of their way to assist me with an insurance set back. The staff, as I witnessed, were very conscientious with disinfecting and taking Covid-19 precautions. Dr. Leong is now my permanent dentist. He is efficient, gentle, and caring of my pain threshold. I am a finicky shopper or products and services. Dr. Leong gets two thumbs up and I highly recommend him.

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

The entire staff was so professional and a pleasure to work with. The office was immaculate with…read morestate-of-the-art equipment and I was very impressed. Dr. Benjamin Rotwein explained thoroughly the procedure to be done (tooth extraction, bone graft and implant) and offered options as well as recommendations. I received very good before, during, and after surgery care instructions. After the surgery, Dr. Rotwein called me later in the evening to check how I was doing and if I had any questions and gave me his cell number just in case. Thumbs up to all involved. Mahalo to Big Island Oral Surgery for taking such good care of me.

Being desperate for care for a badly cracked tooth, they were so kind and gentle, and informative,…read more the staff was extra....in every way possible and I so appreciate their kindness and attention to detail. I'm a big CHICKEN, with panic attack fear, when it comes to dental care, and I can honestly say I felt safe. Dr Benjamin Rotwein. Was so gentle and spoke throughout the rough and stubborn pull. He made sure I always had no pain. His genuine care and concern eased my fears kept me calm. Dr B made sure I had his private cell because of the long weekend Excellent care. Highly recommend big island oral surgery , thank you for being kind.

My husband walked on with emergency extractions the staff were friendly and accommodating. The…read moredentist was gentle and prompt we were in and out within 2 hours. AMAZING PEOPLE.

My husband went here in August and paid for his service that day. Then in October a $40 bill comes…read moreso I pay it. Then in November a larger bill of $100+ comes so I'm like what is going on? I call the billing number to see if there is a mix up. They tell me to go into the office. The office explains that I had over paid by over $100+ & should not be getting billed. The office explains they will clarify with billing And that a return check should be coming in the mail. But it will take a few weeks. By January no check has come. So I call billing to find out where my check is. The manager says "oh yeah I remember getting an email about this, but I didn't know it was an urgent matter & we were waiting for the insurance to pay their portion. I'll work on this today. " Basically we overpaid by $100+, six months ago & are still waiting for our money back.

I usually HATE the dentist. Not to say that I love going now, not by any means, but Dr. Jill has…read moremade it a much less stressful experience. She is kind, friendly and patient, and will do only the work that needs to be done when it needs to be done. She does great work, and is always careful. I have had some pretty horrible dental experiences in the past, but Dr. Jill really has turned me around. I don't know what I would do if I ever had to find a new dentist! One note: Do be on time and keep your appointments. They are a very busy office, and they may not be able to keep your appointment if you are late. If you have to cancel three appointments (on the day you're supposed to go in) you may not be able to return.

I've been to five dentists over the past twenty years and Dr. Uehara is by far the best I've been…read moreto! Dr. Uehara - She's very friendly and really cares about her patients well-being. She uses extra care when applying the anesthetic... maybe a little too cautious since I felt like my ear was going numb too, but then again, I'd rather have too much vs. too little when it comes to painkillers. She's very efficient and precise when it comes to fillings. With previous dentists, I'd usually need to go back because the filling would be too high and be painful when I bite down. I've had three fillings done by Dr. Uehara and have never had to return for corrections. Staff - Her office staff is professional and courteous. They provide pre-treatment estimates so patients aren't shocked when they see the bill for services. Office Location & Parking - Location is great because I can go shopping at Ala Moana before and after my appointment. I usually never have issues finding parking since her building is attached to the mall and I just park at the mall. Wait Times - Almost none. When I arrive, I usually walk right in (unless I arrive early, which is rare).

From the moment you arrive until you leave you are treated with professionalism and respect. The…read moreteam is warm and welcoming, makes you feel like a member of the family. Doc is incredibly skilled and works hard to make sure you're comfortable.

The treatment of patients by the billing department. Since is took over 7 months to put my implant…read moreon. When I went to a new dentist. My teeth shifted. Now I have a very, very expensive buck tooth , implant. Auwae!