I am so amazed and thankful for the kindness of this office. We came in from a different office having a emergent issue which we figured we may have to fly back to the mainland for. The doctor without question helped us ease my daughters pain. We will establish with Hawaii Smile as soon as we are on island next month. Thank you again! read more

Hawaii Smile Designs - Happy kid! - Orthodontists Near Me - Hilo, Hawaii

Dr Aaron Miyai closed his office and moved to a different island and did not finish my daughters orthodontic treatment. We paid Dr Miyai and Hawaii Smile Designs in full but we received no refund when we were told by Dr Miyai to go to another orthodontist to finish the treatment he started. I tried to resolve the issue directly with Dr Miyai and learned he lacks the integrity to repair his wrongdoings. read more

Awesome service with quality care and expertise. I'd recommend HSD to anyone looking to better there smile. read more

Came in from out of town. Staff were so kind and so professional. Office is clean and easy to get to. Thank you Hawaii Smile Designs!

This place is great! Staff is friendly and my son's teeth is looking great!! Thank you Hawai'i smile designs for doing a awesome job. Keep up the great work! read more

Awesome friendly staff. My experience was fast and pleasant. I love how my teeth turned out. Mahalo to the staff in Hilo.

I started treatment for my son, Kekoa, near the end of 2018. We didn't have many orthodontists to pick from. At about March of 2019 we found we needed to move to the mainland, and couldn't continue my son's treatment. When we first started I had paid a sizeable deposit, along with only half of my insurance benefit. They then started taking large monthly totals from my flex spending money. Koa needed to be placed with a mouth expander, and that lasted for months, with no real treatment given. Just directions for us on how much to turn it. At the beginning of 2019 they put the braces on Koa. With how many patients this Orthodontist has, the fastest you will get appointments is every 6-8 weeks. They were usually 8 weeks out. We only had 2-3 appointments before we had to move and start up treatment at another orthodontist in Florida. I asked the staff before I left about getting a refund for the amount of overage we had paid leading up to that time, and were told that the office assistant wasn't there, and they would contact us and work it out. Of course, they never did. I called multiple times and sent emails and was just told that "Great news, we don't owe anything further." Great?! That didn't address that you were paid way over what amount of treatment you gave my son. We had to start from scratch with the new orthodontist. To add to this insult when we contacted the insurance to apply the second half of our son's benefit to the new treatment we were told that Hawaii Smile Designs took that out, without our consent. What?! Wait, there's more! Then they had the nerve to charge my flex spending account for another monthly payment after we moved and they knew we were done. I will continue to leave reviews on every forum until we get the money owed back to us. I have already contacted our lawyers and am working on moving forward that way too. Stay clear of this dishonest establishment!! read more

Before it was Hawaii Smile Designs, I was one of Dr. Alvin Yoshida's patients (the previous orthodontist in this location). Luckily, it was super easy to transition to Dr. Miyai and it just made the process of these braces much more quicker. Currently getting my braces removed and I wholeheartedly recommend the next person to come around to get help here! read more

Left this review on google, but somehow I don't see it, so leaving this here also..... The office staff are amazing, very friendly, and kind. Prior to Dr. Miyai proceeding to the exam room to see my son and I, I could hear him speaking with the receptionist, in which I personally thought he was going to be a very nice doctor. Well I was WRONG, he walks into the room already with an attitude doesn't even bother to talk to my son or myself, looks at his teeth, talks with his assistant and says "ok yea 2 years of treatment any questions"? So I kindly ask "OK so he definitely needs braces?" his response, with attitude, doesn't even look at me and says in a cocky tone, "well no one ever needs braces right its up to you" and walks out of the room. I think even his assistant was trying to make up for his cocky attitude afterwards. She walks out of the exam room comes back and says doctor says you can have the braces put on today...I thought about it and was going to do it and thought HELL NO! I'm spending 7000.00 for treatment for my son and you treat us that way. No thanks, i'll take our money elsewhere. Complete waste of time. Look on his YELP REVIEWS it's true this is how he treats "2ND CLASS" citizens that he probably "thinks" can't afford it!. I never ever write reviews but he deserves one =) read more

I am appalled that one of the assistants had the nerve to give me attitude when calling me to let me know that my daughter needed to see her regular dentist about a cavity that needed to be addressed. I asked if the requisition was already sent over since it was about 5p when she called and she indicated that the request will be over by the end of the week! Low and behold...it's been 3 weeks and still no requisition sent to the dentist as I sit here in the dentist office waiting for my daughter to go in I have been informed that the requisition was NEVER SENT!!! Really??!!! It's been 3 weeks since she was seen at the Ortho!!! Talk about making someone feel like a second class citizen!!! Jus because parents don't always go in does not give an assistant to call with an attitude and scold the parent for the lack of brushing!!! Maybe YOU folks should make more of an effort to educate the patient without making them feel 2 inches high!!! You folks are also in the customer service industry!!! Learn how to treat patients; so when they are spoken to they are more receptive!!! Your assistant should be FIRED!!! All this money being paid regularly and this is the treatment we receive!!! No feeling of Ohana as the Dr put it in his response earlier! read more

I started the process at Hawaii Smile Designs, went in for the scan and paid the co-pay. My next appointment was with the doctor at which time he told me that he was unable to help me....at all, with Invisalign or a retainer. A complete waste of my time and money. I then contacted Big Island Smiles and received great service from a high level orthodontist. They gave me a great price for Invisalign, which I paid in full, and she included 2 free retainers. read more

Thank you Hawaiian Smiles. I'm a visitor from the mainland with brand new invisiline braces. My mouth was very sore and I was all out of wax. I called up Hawaiian Smiles and they gave me two packages for free. Very thankful! read more

If possible PICK ANOTHER ORTHO! The staff are unprofessional and rude! As I was sitting in the waiting room their receptionist hung up the phone on a client and started mimicking them?! Really?! Also, the "actual" ortho Aaron Miyai NEVER takes the time to actually speak to you individually about what to expect next, or how your child is doing?! He has his "assistants" do most of the work and they are so RUDE! My daughter had to go with another dentist for an implant, and I had to schedule everything myself without knowing Aaron Miyai or his "assistants" schedule. I had to cancel and reschedule because they couldn't accommodate the other dentist for the implant?! Then the "assistant" started snapping at me because they couldn't accommodate because the schedules were clashing. In reality they should've made the appointment and taken the time to work something out with them, and instruct the parent when and where?! Right?! Overall, if I'd know how they treat their clients I would've never gone here! Heads up! Doesn't matter if you spend thousands of dollars with them there is NO RESPECT TO THE CLIENT. read more