"Apparently, after I had left, they saw fit to gossip about my prescription and my insurance!"…read more I couldn't afford a prescription. I left and called later to get name and strength to look up generics and the tech that answered was not the one I had talked to earlier but yet she knew all about my prescription and even that I hadn't met my deductible yet without asking for any of my information. Ridiculously unprofessional. Go some place with an ounce of integrity!

I have used this Pharmacy for some time now. They go out of their way to solve any problems that…read morecome up. We have 2 insurances on each prescription, so there are plenty of opportunities for problems. I particularly like the Drive Up window. That avoids having to make trips inside for drugs, and standing in line with folks who are ill. Very Pleased

This would be too long to write! The bottom line I was on the phone for 40 minutes with my primary…read moreUHC and Sav-Rx.there was no solution on co pay ...which in my plan i have 0 ...I said I had enough paid the co-pay ....so sad to put me through this.

The company i work for switched to Sav RX at the beginning of the year. It has been a complete…read morenightmare ever since. The technology (website etc.) is out of date, and on top of it (quoted from the source) they were bought out by some other company late last year (something did not tell their new clients) , and instead of integrating, they just layered their system on top of it, so even their own employees have issues. There is nothing predictive, and if you are with a large medical network like Multi Care, Kaiser or such, it will take forever because you have a big system trying to work logically with an out of date program, and you will take time of work to sit on the phone for hours calling back and forth trying to facilitate a simple script. Then, if you notice your script is running out and you think, hey, nobody let me know, since pretty much every pharmacy on the planet has some kind of nudge system, well, now you are in big trouble, because they need 7-10 days to process your order, but you MUST contact them for the next order, AND they will not initiate that order until the magical date of eligible fulfillment (let me clarify, if you try to trigger even one day before the magical date, it will act like it processed, but go nowhere, because it is not after the magical date, even if you call and talk to a human, they won't enter the order, you will have to call back) , which is 2 days before you run out (real life experience, not always the case) , and 7-10 before you will receive it. and if it is a refrigerated item, well, you better take the call, because they will call you on day 10 and say, ok, we are ready to ship, is now a good time? You think I am being snarky, I am not, this is REAL! They insisted that getting my meds from them saved them money, and would not let me use my local pharmacy, i then did the math for them. The drug cost was identical (yes, even on the back end) but they now, not only wasted my time, because I have to take off work so i can waste hours on the phone back and forth, but now they have to pay to ship it. how is that costing them less money? math don't math. Their people, top notch. When you get a hold of someone, you will generally (only 1 not so great) get the most amazing kind person. it is there only saving grace. Insurance providers are all awful, but this organization....top notch horrible, and out of touch with modern times. One last caveat, you might think, oh, she just had a rough go, she is old (not really) maybe it was just confusing, nope, Every person in our organization that had anything more than a standard drug, had issues. we are 7 mos in, and one that I know personally is STILL battling to get his required to keep living medicine. At one point, they told him he needed to talk to the manufacture of the medicine, and see if he could arrange a coupon. I also take this medicine, not as dire, it took me 3 mos, to get it sorted, but now the challenge has started all over again, because they now say i need a new script for EVERY refill. So, if you are stuck with it like I am, I am sorry, hang in there. If you are shopping for a pharmacy, move on, buy it off the street, literally ANY other pharmacy than this place.

I was on an assignment with this company, trained for 2 weeks and had nothing but problems. It…read morestarted on day one! Some of us did not receive our equipment so they postponed our training to the following week, blaming it on the fact that their "head IT" guy was no longer there and they are trying to get things sorted out!? So classes finally start and there's nothing but computer issues the entire time, with myself and several others. There is a strong lack of communication with the IT department. If there is a complex issue, it will ultimately be placed on you and nobody wants to get to the root of the problem, instead, it turns into a blame game?!? It is not my fault they won't provide proper support for their remote employees! I ran test after test, even paying my internet provider to come over on my day off to check connections, just to prove it was NOT a router/internet issue on my end, even sending test results to the Customer Service Supervisor! Several of us tried to keep up with our trainer who needs coddled and reassured all the time, but I guess when you walk out on your training class bc your "frustrated," yes we are all wondering what the heck did we get ourselves into! We fell behind terribly bc of all the issues, not to mention over half the training class quit, most during class! So she skipped over several things that should've been addressed but she covers her a$$ by making us all sign a "checklist" stating she taught everything. I did so much "catching up" off the clock including submitting customer's refill requests to Cook County. My trainer knew, and was perfectly fine with my extra time spent off the clock. I continued to have IT issues, even promised on 3 separate occasions that a different laptop would be sent out to me immediately bc clearly mine had problems. Well, management got involved and said no, so I continued having IT issues and the IT department had no clue how to fix my problems other than to blame me, so ultimately my assignment ended with no explanation other than...IT could not resolve my computer problems. I could not speak to anyone in HR, bc there is NO HR! This company has a reputation, and it's not a good one! Just look at the reviews on any social media platform, that alone speaks volumes! I've included only 3 photos for reference. Due to HIPPA, I could not post my other screenshots that have names and other personal info.

Not very friendly customer service. Slow to fill prescriptions. We've waited days before a…read moreprescription was filled. Also been called saying our medication was ready, only to show up and it's not done. Head pharmacist was in the store talking instead of doing her job. Told we don't have insurance on file when they've scanned our card multiple times before then have to wait longer for them to run it through insurance. Won't be back.