I have been using this location due to the convenience factor... until today. I received a call on…read more11/10/25 around 2:00 p.m. from Berlin, who works the counter at this location. Berlin's message was simply saying I have a package to be picked up. AT NO TIME DID SHE TELL ME IT HAD TO BE PICKED UP THAT DAY BY 5:00 P.M. As I was not available to call or pick up package within her time frame, I arrived at the store at 9:00 a.m. on 11/11/25 to pick up the package which were legal documents and a key required for a morning meeting on 11/12/25. When I arrived, I was told my package was returned to FEDEX since I did not pick up the package when they had called. Although the store is open until 6:00 p.m. I learned the package was returned at 5:00 p.m., so had stopped in the day they called, coming in after 5:00 p.m. the package would have ALREADY been returned. TOTAL INCOMPETENCE on Berlin's behalf. While I do not have a box there, Berlin should have had used common sense and inform me if I did not pick up the package by 5:00 p.m., it would be returned. But again, her voicemail simply said to pick up the package; they were opened until 6:00 p.m. Of course when I asked to speak with the manager, I was told Vera would not be in until later in the week. My number was left; it will be interesting to see if I receive a return call. Due to the lack of customer service and the incompetence of Berlin, I will again be using the other FEDEX location in Fallbrook located in the Major Market shopping center. I've used their services in the past with any issues and was always very satisfied. It's a bit farther, but it is worth the drive time to deal with someone who uses common sense. The closer proximity of the other location (In the same center as Northgate Market.) is NOT worth the incompetence.

So sad as I had been a fan since they opened =. Total…read moreincompetence . again very sad to report , I went to the shop to have some copies made and send off important documents to my CC company , Pre-addressed I inserted my copies and asked for the postage amount , I was told 2oz and a 97 cent stamp was affixed to my 9 x 12 envelope. When I was billed I was surprised to learn of a 53 cent surcharge for the convince stamp = Had that been disclosed I would not have purchased it there as my intention was to run it to the Post Office for a quick departure . I arrived at the Post Office and brought my parcel to the counter to obtain a receipt = The Postal Worker informed me that the envelope had insufficient postage and I need to pay a additional 80 cents due to the large envelope. I paid and sent my envelope off to the CC company I returned to Goin Postal and explained what had transpired = The person there said they needed to contact the manager (?) I said not only did you not disclose the surcharge at your place but you gave me the wrong amount for postage - The worker at the USPS counter said it would have been better than 50% chance the envelope would have been returned (which would have been a disaster) Having been in retail for a lifetime I know what I would have done - Admit the magnitude of your mistakes and make a honest attempt to satisfy the situation -- Instead I was told we can do nothing for some convoluted reason - NO BUENO Total incomparable / No supervision need to think twice before trusting them again !

If you need notary services, go somewhere else! California state probate code section 4128 clearly…read morestates that a Power of Attorney document can be signed by two witnesses (versus being notarized) but apparently this guy doesn't care about that or maybe he enjoys wasting people's time? Not sure! Here's an excerpt for you, buddy: This durable power of attorney must be dated and must be acknowledged before a notary public or signed by two witnesses. If it is signed by two witnesses, they must witness either (1) the signing of the power of attorney or (2) the principal's signing or acknowledgment of his or her signature. A durable power of attorney that may affect real property should be acknowledged before a notary public so that it may easily be recorded. Thank you for wasting my time and adding unnecessary additional steps to my already unmanageable to do list. Much appreciated!

I had a situation that required detective work and help from Rick and he saved the day! He is…read morealways friendly and helpful but this situation involved packages that he had nothing to do with, yet he was willing to help me and solved the problem! He was the only one I thought might be able to help me and he was!!!!

Very similar experience as others on here. Workers here are rude and careless. I dropped off a…read moreFedex package Thursay 4/1 for next day it is 4/8 and no scan on my package has taken place. I just called the drop off location and the person who answered (Brandon) the phone was completely rude. Told me he has no clue what I want him to do. I was then told it was my fault for not asking for a receipt. He laughed over the phone and said he has no clue what I even want from him. Said system was old and left me on hold for 30 mins... Definitely reported this drop off location to Fedex, he's very careless with packages and doesn't care at all about customers.

If you do an Amazon return you have to have it boxed or in a package ready to ship. Unfortunately…read moreyou have to go to a UPS Store to use the barcode and have them package it for you. The staff here is very friendly and they have a UPS drop box outside so if you have a package you can leave it there. There is a size restriction though. They also sell packing supplies and other items.

I only come here because of Nicole! She is efficient,…read morefriendly and knowledgeable and she has a great attitude! Also I like that she really does try to help and not just a scan and payment person! Yesterday I had to ship out of the country and "customs" has rules that I was not aware of but instead of just telling me to look for something online she helped find it! Who does that? Value wise- we can choose to go to any store let's face it no one offers more than or cheaper than the others- but I come here because she is so helpful! So thank you Nicole! I really appreciate you going the extra mile for me yesterday So thank you UPS store for this employee! She's fantastic

If you're open until a specific posted time, don't have your doors closed and locked before that…read moretime. If you do and a customer comes to the door and tries to open it, unlock the door and let them; especially if they have a pre paid, packaged item that merely needs to be scanned in. Also, if the customer can see that one of the employees wants the key holding employee to open the door for the customer, open the door. Train this "customer service" staff on customer service.

Very nice gentleman. Arrived the same day and on time. Reviewed all documentation to ensure we had…read morethe correct notary forms. Will use again.

Paul was on time and had great service…read more I would recommend him highly Give him a call he will get back to you fast

Barbara came within two hours upon request. Very reasonable too!…read more She was very professional, thorough and friendly.

Barbara was quick, friendly and professional. Extremely helpful and she will be my go to Notary…read moregoing forward.

Kim was amazing! I found her information on ChatGPT and after calling three other notaries who…read moredidn't answer their phone, she answered her phone very promptly and came to our location at the hospital within 30 minutes. She was friendly, professional, and very knowledgeable. She was very accommodating and gracious. I highly recommend her services!!

Kimi was incredibly helpful and even came to our home in Fallbrook on short notice. She was kind,…read moreprofessional, and made the whole process easy, ensuring everything was properly signed. When one of the pages wasn't California-approved, she quickly provided the correct form to make sure everything met CA requirements!

Justine was professional , friendly and caring . We are quite a ways out from town and she drove to…read moreus as my dad is disabled and does not travel . Price point was good for the travel time involved . She provided easy and quick service . I would highly recommend giving her a call if you ever need a mobile notary !

I needed notary services same day at my place and Justine was fast, courteous and able to get it…read moredone. She was able to get the documents turned around in less than a half hour and I was able to get on with my day. I recommend her services most highly.