*"I am incredibly disappointed with the pedicure service here. Having been in the beauty and…read morewellness industry myself, I know firsthand that you are supposed to pay attention to the details when doing a pedicure. The entire point of the service is properly cleaning up the toes and feet first before you ever slap paint on them. I have a bad neck, and that's the only reason I went into the salon--because I shouldn't be bending over doing my feet myself anymore--but I know every single step in the process to do it right. When you pay $49 for a service plus a tip, you expect exactly that, along with a decent five-minute massage.
Yet the technician completely cut corners on the core hygienic part of the service, refusing to properly clean up or remove the dead skin buildup from the nail plate and underneath the toes. I also brought in a client whom I provide caregiving services for, and her feet were a total mess. There was a massive amount of dead cuticle built up around all of her toes, with jagged, uneven, sharp edges left and they were literally getting ready to slap paint right over it without fixing a thing. I had to step in and force them to use the cuticle nippers, yet she maybe did half of that.
I should've taken a photo of the horrible condition of her feet while they were going to paint them like that. I will take a picture of her feet tomorrow. Because it's a horrible job. we just didn't have any more time to spend to get them done and I don't even know if anyone was capable to do a good job. My feet were in good condition to begin with. My friends were not.
To top it off, they upsold me on a the spa pedicure, and when you try to upsell for a massage and that's what you deliver, it is a complete joke. There was absolutely no massage whatsoever. I am not a licensed massage therapist, but I know that you are supposed to have a little mind-body connection when working on someone's limbs--and that was completely devoid with this woman. She was just going through the motions super quickly without thinking, thought, or anything, just trying to get through it. It was obvious she didn't care. She didn't massage my feet at all; she just aggressively pushed on my arches in the wrong places, causing real physical pain and soreness instead of relief. The rest of the upcharge consisted of her aggressively rubbing her hands up and down my shins--really rough with zero actual technique. That's not a massage.
On top of everything, the paint job was subpar. Some of my cuticles were painted right over, and somehow I ended up with a purple shade on top of my pink polish, so another worker in the salon had to step in and fix part of it. I have photos to show you how there was no cleanup of my cuticles when you push back the nails you were supposed to trim that with the nail nippers and get the dead skin. That's a massive part of having a pedicure and have your polish look nice clean with moisturize cuticle that are pushed back and cleaned up. At the very end, the original technician just looked at me, patronizingly said, 'Good, good,' and then just walked away and I never saw her again. She clearly expected me to blindly accept it without looking. Well, no, actually, it was not good. Rushed, careless work, a painful experience, and a total rip-off."*
I don't usually write reviews, but I work hard for my money and spending $59 on a luxurious pedicure it was anything but
The spa itself was beautiful the decor. And the manager seemed nice, but they need to train these girls better. And focus and pay attention instead of trying to rush through because the whole purpose of a pedicure is to clean up your feet nicely which includes under and around your toes and the dead skin around the edges of your cuticle and filing the nails smoothly and a massage where for five minutes it feels great.
