If I could rank it lower I would. We ate inside and the employees were yelling and cussing!!!! Totally unprofessional!!!! Where do they find these employees???? read more

Been sitting in line for about 30minutes. Then was told that the grill takes 20-30minutes to cook, she was loud mouthin off to her co-workers ON THE MIC. I have worked for numerous fast food companies & never in my life have we have someone wait for almost an hour for FAST FOOD. its THIN ASS PATTIES. What the fuck could take so long to cook? Like get. yo. shit. together. I'm contacting corporate and this location needs to be fixed. Ridiculous. Got up to the window she's just standin there looking around,looked at us then looked back & started goofin off. Touching her hair,her face and mouthin to her co-workers. read more

Came here after traveling for 8 hours to get something quick with my best friend. We sat in the drive thru and waited for a bit and no greeting or nothing. So we pulled around to go inside. Right as we parked, I watched a worker come up to the door and lock it then rudely tell us to go back to the drive thru. After that, they ask us what is our order and stopped us in the middle of it. Finally she gets our order and we pull through. We watched all of the workers (except for the one cooking the patties) not wear gloves. I will gladly never return to this place. Also here's the hours of the place posted on the door and drive thru... read more

Krystal - Business hours - Burgers Near Me - Mobile, Alabama

Had to come back to review this horrible Krystal's. The last time I went with my girlfriend the guy over the intercom was extremely impatient despite me being patient and polite. He would say "anything else?" In the rudest way you could imagine someone saying it and sighed heavily when I asked for one more second to see what my girlfriend wanted to drink. I've had horrible experiences with the staff before this who all seem to genuinely not care in the slightest and do not have common human decency but after this happened I drove across the drive through, gave them the finger, and haven't been back sense. Turns out the guy taking my order was a manager. read more

After they demolished the old building and built a new Krystal's, I felt like everything has improved. The drive thru experience and the level of service has gotten better. It's probably because of having all the new equipment and materials they need helped them to achieve this. Sadly, I haven't been back here in over a year and I heard they're closing but not sure when since they announced their bankruptcy the other day. read more

Krystal - Burgers Near Me - Mobile, Alabama

Absolutely mortified by the service of the lady that gave me my food... she refused to give a receipt and acted like I was stupid? I promise you I will drive a county over to eat a Krystal burger if I have to.. Go and visit her and ask for a receipt but be ready to get ya hair blown back. 10/10 do not recommend eating anything from this location read more

Went through the drive thru for breakfast and I was so pleased with the service. The woman who served me was so sweet and has the best smile. Food was EXACTLY how I ordered it, eggs were perfect!!!! I have been using a lot of drive thru because of COVID and I am repeatedly disappointed with service and quality at other places. So refreshing to order and get what I want and with such kindness. Krystal has renewed my faith in drive thru. Thank you!!!!! read more

Krystal - Krystal breakfast with coffee yum - Burgers Near Me - Mobile, Alabama

I wish I could give this krystal a NEGATIVE star because ALL of the workers are ABSOLUTELY DREADFUL. I've wanted to kill myself the entire time. I think I would rather walk on nails than be served by the workers at this Krystal. No wonder they went bankrupt. T. E. R. R. I. B. L. E. read more

so i just went through drive thru... had the girl taking my order... she asked me to hold on.. then another lady pulls in drive threw.. i say hello to the mic... and i hear the girl taking the order of a car that pulls up 3 mins after i've already been there... so i pull around and knock on the door to speak to the manager... she tells her employee is there a problem i said yes... as the girl is acting like something is funny... so the manager NEVER comes to speak to me so o start getting loud asking why their employee at drive thru stopped taking my order to take another persons order who comes in after me. everytime i've ever been at this location we have been disrespected but anytime a african american friend of ours have came through they have NO problem. i feel like it's a race thing whole heartedly. i have called corporate and will NOT STOP till something is done. i have never felt so disrespected and i am a GM of a business in mobile. this location is the worst location i've ever seen and i worked for krystal's for 3 yrs and i would NEVER as a manager allow... or even remotely allow the employee to do a customer like this. it's disgusting and i hope the manager at night and BOTH the employees that are there at 10 pm on 9.3.2021 get fired. the girl who i was asking to talk to the manager was literally laughing as she was closing the door. i'm glad that the employees think this is funny when running someone else's businesses there's a reason they only have 2 stars!!! ‍‍‍‍‍‍yall need to get your employees in linw read more

Their system is literally "always down." The last 3 times I've been, it's been down. I think the workers are just lazy. If they have that much trouble with their system, you'd think they'd get a new one. ‍ read more

I love little steamed bun hamburgers. I break for them. They're always so delicious and tasty. Since visiting Mobile a few times, I've absolutely wanted to visit Krystal to compare against White Castle. The Krystals were the right amount of steamed bun, onions, meat, cheese, and mustard. They stayed true to my love of little hamburgers. Krystal's fries are awesome. I especially like the chili cheese fries. Those things were fantastic!!! At this location, we ate in and the service was dreadfully slow around the lunch hour. It seemed disorganized in the kitchen area. They would have gotten more stars but the service was so bad that next time, it's definitely the drive thru. Overall, it was a good visit to a home of steamed hamburgers. Go for the chili cheese fries and Krystals. read more

Whenever I want Krystals, I go to this one. They are usually on point, but slow. I was the only one in line tonight, and their food was actually pretty good. read more

Trying to get breakfast before work. Sat in the drive thru line for 7 min and nobody said anything or answered me when I said anything. Drive up to the window and see a guy with a headset standing there doing nothing. He couldn't be bothered. Horrible management. Do better. read more

Asked to have the table wiped because it was dirty and the women behind the counter stared blankly at me with no response. Table never was cleaned. Bread on the Krystal's seemed a bit stale. Won't be back. read more

When I pulled up at this location I was told it would be 15 minutes for my 24 krystals with cheese and then was asked if I still wanted them in a disappointed tone. I said yes thinking there is only 1 car ahead of me why is she saying 15 minutes. As I listened I hear her saying this to every customer. Not sure what is happening at this location. Didn't look understaffed. Maybe the wrong staff? I want to feel my business is wanted and needed as a customer. In this case I did not. Just don't want this business to get hurt any more than it already has. read more

This location is not good. They have gotten my order wrong four times in a row. The service is fine, but it is slow and the order still comes out wrong, even though it is correct on the receipt. read more

Drove up to order the Country Fried sandwich's BUT NO bread. Whoever heard of a fast food place not having any bread? The had a special milkshake advertised BUT NO shakes either. I told the lady they might as well close up and go home. She blamed the problem of no truth delivering. The problem has to be bigger than that. read more

I never knew disappointment had a flavor. But that flavor is Krystal. This food was the most disgusting thing I have ever eaten and I genuinely do not know how they stay in business. read more

Disgusting. Ordered a bowl of chili (they used to have good chili) at the drive thru, got home and it was ALL SOUP! Nary a speck of meat OR beans. If it wasn't for the crackers I put in it I might as well have been drinking chili flavored water. I live too far away to take it back, but I will NEVER go back. They lost my business forever. read more

I will NEVER eat at this location again! I went in for breakfast and ordered two sunrisers. Literally, my skin was warmer than the food that I was served. I asked for a refund. I wasn't going to give them a second chance to make me sick from poor quality food. Apparently the entire morning shift should go through food service training again if they believe that it is acceptable and safe to serve food at that temperature. I worked in food service for five years and would never have dreamed of serving that to anyone! read more

I love Krystal's but this has got to be the slowest fast food place. There is always 2-3 cars in front of me having to pull up or pull to the side to wait for food. Last time I went they were rude, the people in front of me were waiting even after I left, they filled my drink with ice all the way and 1/4 of sprite so I literally got 3 sips of a medium drink. If they had a friendlier and faster staff, it would be an awesome fast food stop. read more

Took forever! From start to finish I was there an hour. I should have known having to wait 10 minutes just to order was someone telling me to go somewhere else. Then had to wait 25 minutes to get my food, just to find out it was only half the order. The worker then came back out with a partial of what was missing like it was all of. This is my last visit to this location. read more

I was very ill after eating here. Ive never gotten food poisoning or sick from eating food before. I ate here around dinner time and got very sick later that evening and into the night. I always liked Krystals but I can never eat it again because I am traumatized from this experience. GROSS read more

Hours state they are supposed to be open until 12:59 am. On Thanksgiving Day. We were in line before 11:30. Waited in line to order for at least 30 min, and then they turned out the light and wouldn't come to the window to take our order. Very unhappy!!! read more

If I could give this no stars, I would. My mother and I went in on a Sunday morning and we arrived at 10:30 and we were the only ones in the dining room and one car was in the drive-thru. We ordered and we didn't receive our order until 10:58! We were very upset with this location and we notice every time that we pass this place that there's at least one car in the drive-thru and people wait WAY too long for their food at this location. I recommend finding another location or going to many of the other places surrounding this location. There were four workers and to have waited nearly 30 minutes for fast food was extremely disheartening and I have no idea how this place is still open after all the terrible comments about service on here. Not to mention that three people came in behind us and they all received there food within a minute or two. There's no excuse for such poor service and this place needs to be either shut down or shaped up because the attitude from the workers was nasty as well. PLEASE do not go to this location as you will not be satisfied. Our food was as cold as the workers' attitudes and having worked in fast food many years ago, the customer is ALWAYS right. I suggest going next door to Chick-Fil-A :) read more

slow,slow,slow! EVERY time! Even in the drive thru when there's no one in line, they still take forever! What is the deal? There are other choices of fast food restaurants in that area, so it's not a big deal to me to not eat at krystal's, but if i were corporate i'd want to know how my chain was doing. read more

The "old faithful" of having to wait 15-20 mins. Never get my order right or even close