At 12pm on the 19th of January I, along with two others attended the bakery and were served by two females - one older and one younger. As soon as we entered the store, we were presented with poor customer service. Regretfully, we decided to place our order of 3 coffees and 3 hot pastries totalling $26.
The coffees were decent, save seeing a cockroach crawling on the paper coffee cups. The pastries, however, were severely undercooked and as we bit into it it was completely and utterly cold (not even lukewarm - thankfully they were only spinach and feta). We took it back and the only action they took was to reheat the food we has bitten into. 8 minutes later, we decided to try again. This time, they were overcooked.
What the employee failed to do was check the temperature of the food with a thermometer. Thankfully it wasn't chicken or other meat.
On top of it all, no remedies were given to us, not even an apology from either woman.
If you do decide to go here, make sure to bring a thermometer to make sure you don't get sick from the food. Also make sure to also check if cockroaches aren't crawling inside your coffee cup.
I've never made a complaint about a store before, but putting this to the attention of potential customers is important as it poses a serious health risk. It would have been fine if they did apologise for their mistake and offer a remedy - but it did not even seem like they thought it was a mistake. Be wary if you choose to come here. read more
