Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.

Had a ding on my hood from a rock. It was big enough to annoy me but not large enough to file an…read moreinsurance claim. David was able to pop out the ding and buff out the superficial scratches. He was able to work me into his busy schedule and did the job very quickly. He was upfront with the procedure and the cost.

From the owner: West Texas Dent Co specializes in dents, dings, creases, auto hail damage, and more in Lubbock, TX…read more West Texas born and raised, David has over 25 years of experience in paintless dent repair. We work on all makes and models of vehicles and fix everything from small door dings to large hail damage repairs. We work with all insurance companies and will review your claim. When you bring your vehicle to us, we will look at every damaged part of the car to assess the damage. West Texas Dent Co is committed to providing quality paintless dent repair to Lubbock and surrounding areas.

We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

My truck was damaged by the recent storms. They were able to fix my vehicle in a couple of days. I…read moredid not go through insurance but they gave me good out of pocket cash price. Highly recommended.

they r one of the most understanding and considerate people i would travel again just to have them…read morework on any of my cars. im from illinios and was visiting family when i got in a wreak and they got my car fixed on time to come home and did a excellent job. and the staff is by far the best....

No one wants to have to use a body shop-- but it's good to know where to go when you need one! If…read morewe need it in the future, we will be returning here. Skyler was very communicative throughout the process, which was very helpful. He kept me updated every step of the way. I opted to wait until a loaner car was available, so it took some time between my initial call, and then getting in with them. This is the first experience I have with a body shop for hail damage repair, so I don't have anything to compare it to, but overall, I was pleased with my experience. They did all the legwork to negotiate with my insurance company. The car was even detailed when I got it back. You can't tell where any of the damage was. Car looks great. Thanks HRP!

The amount of hail damage to my car was significant. Renato and his staff did an amazing job of…read morerestoring my car. I was impressed with their customer service! Shop has wall mounted LED lighting system to help reveal even small dings. Also, their shop is clean and very well maintained. I highly recommend them.