I strongly believe this is NOT the law firm for anyone! I called this law firm and spoke to their legal assistant Erika, she was very rude, and actually suggested that I should contact the bar association instead of listening to see if she could help me, then actually had the audacity to HANG up on me! I called back and asked to speak with the office manager, and was transferred to their marketing director Claire ,who's very first reaction was to make excuses for Erica before even hearing what I had to say. Then to top it off , Mr. Krusch himself did not care enough to call me back and find out how NOT so professional his staff is. This firm is brutal. A marketing director, really? and a legal assistant that has no customer service skills and actually turns new clients away because she doesn't want to do her job? RUN from this firm and find a law office that cares. This one is really too big for their britches. To think that one of the reasons I decided to try this firm is because Mr.Krusch tried to defend himself on the last blogger. They certainly spend a lot of time making excuses for bad service! read more