Been one of my Krogers for many years going shopping with my parents. If you really wanna see a raggedy Kroger, the one off 249 past the Vintage would easily fit the bill. This one...is just ok! Big parking lot, really nice people in the pharmacy who call my parents by name. The other workers are ok, naturally some more friendlier than others. The one area that has consistently needed work is customer service at the counter. Almost every time I deal with them, it's more annoying than it needs to be. Otherwise, I definitely prefer this Kroger over the Tomball HEB zoo. read more

Today I ordered my groceries online. They doubled charged me on my order and delivered my order to someone else. They canceled my order. But it gets better. My money due to company policy will take several business days to return to me. So now I have no grocery money or groceries. I live on a fixed income. My husband passed away in October. So money is tight. I will never do this again. Thanks for the company policy Kroger Tomball. So this event has made me realize how they really treat their customers. Laurie Young read more

This is the worse Kroger in the country. I pay to have delivery and it is never on time! Today my order is 5 hours late and I had to cancel it as no one was home to accept it. I am so done with Kroger! read more

This Kroger needs a total remodel. It is old. Again I stop here for what I can't find at HEB in Tomball. Only buy Ground Meat here. If Ribeyes are on sell and look good, ok. Meat Dept. The produce is good. Shelves aren't always stocked, but if you are lucky you can find one body doing grocery shopping for pick up and they can help you. I don't care for shopping and happening to check my own groceries with a check out police standing near all those are doing so. It is just ok.. read more

Kroger - Entry - Grocery Near Me - Tomball, Texas

We are staying in a camper van in the area and needed some essentials and boy was this grocery store the right pick! So much variety and we nabbed a little of everything. Super fresh produce and friendly service. read more

I arrived at 10:55. I understand they close at 11 & the workers want to leave. But those 5 minutes can make a difference to someone.

Managers, you might want to pay attention to the customers. Self-check out lines are not for everyone. When your lines have more than 3-4 customers in it and the MANAGER just walks on past like it's no big deal you will LOSE long term customers. HEP here I come. I am fed up with the poor service at this Tomball location and the complaints falling on deaf and unconcerned ears. I have shopped here since 1992, no longer. BYE read more

Customer service has really gone downhill in the last few years since I've lived here. The lines are as bad as Walmart where it will be after work grocery store rush, and two lines will be open and they'll be stacked eight people deep. They really need to up their game to complete. read more

I get to update my review since finally the grumpy self check out man is GONE. I love this store. I have been going here for years. Wonderful employees that are very sweet. Everything is in stock. It is laid back shopping without the crazy of near by stores. read more

I've been a loyal Kroger customer for many years. However, ever since H‑E‑B came to town and everyone raves about it I thought I would try it out. NEVER, and I mean NEVER will I ever go in that store again!!!!! I did today and all their produce was crap, the product selection has been narrowed down, they are out of everything, this girl in the bakery didn't know what Bavarian cream King Cake is, just as I had my purse hovering over the basket of a handicap scooter to put my purse in it an employee slid in it and rode off. When I said something he said an old man needed it. WTH!!! I'm old too and have MS, RA, Osteoarthritis, Degenerative Disk Disease, Joint deterioration from RA, 3 neck surgeries, 3 back surgeries, hip replacement and metal from head to toe!!!!! I left H‑E‑B and went straight to Kroger and they had everything I needed and then some. I found exceptional sales on meat and the produce was beautiful!!!!! I knew there was a reason I've been a loyal Kroger customer all these years. And it doesn't matter which one I shop at. I always find what I need. I LOVE MY KROGER!!!!! read more

Even though I'm closer to another Kroger I prefer shopping at the Tomball location friendly staff and love the coffee shop. Every visit has been a good experience. read more

Worst pharmacy EVER!!!!! They r rude and take wayyyyy to long to get you through the drive through. I am definitely changing but just in case you are planning on using this pharmacy.... Don't! Horrible horrible!!!! read more

If you have elderly parents or care about not getting COVID-19, I urge you NOT TO SHOP HERE OR EVEN GO HERE!!! Every single time I go there, they have employees with their masks pulled down or allow customers not to wear a mask and say nothing to them. God forbid you go between 10 and 12. You'll see a small gothic black haired girl stocking right at the entrance with no mask and walking right next to customers. Self checkouts aren't wiped regularly. Shopping baskets are never cleaned either. I'm going to start going to HEB now which is a shame because I have used Kroger for over 25 years. I have tried to take pictures of other employees not wearing a mask and they see me and turn the other way and pull the mask back up or run away. So I walk in today when it was extremely crowded because I needed to use the ATM. I noticed an older employee standing face to face with customers at the self checkout by the entrance with her mask pulled down to her neck and talking to the customers who were masked as they checked out. She then was walking to the other side of the store with her mask still down and I was able to snap a pic. She saw me take the pic and still didn't give a you know what to put the mask on. I called and told the manager who was very kind and took it very seriously. He is very professional. However, I am not sure I will be returning any time soon. Attached is the pic of the employee and I may add more if I see it again. If you value your health and the health of those you love, DON'T go here!!! read more

Kroger - Careless Kroger employee after she was talking to customers with no mask. - Grocery Near Me - Tomball, Texas

I frequent this store but recently went shopping for Naked Strawberry and Banana Juice on October 17 and forgot to check the date....the expiration was on October 7th. read more

This Kroger Pharmacy is just not good. Prescriptions take too long. Rarely do they actually do what they say they will do. You have to make several trips to get anything accomplished. People there are just rude. Save yourself the headache. Take your business elsewhere. read more

These employees are really uncaring. The customer service desk is the worst of any Kroger I've been in. Avoid this place unless u feel oblivious that day. Terrible shopping experience read more

Pharmacy has to be reminded to fill Rx after it has been called in for up to 4 days Telephone line rings 10 or 12 times - no answer read more

I would give no stars if possible but can't. Stay clear of this place they hang sale prices and don't honor them. The add sign in it clearly says Tyson frozen chicken. read more

Kroger - Grocery Near Me - Tomball, Texas

Love this Krogers the employees are very helpful. The deli employees are wonderful they will help you fine almost everything you need.

Money saved on filling up my tank? That is reason enough to shop at K Roger. Looks like 100 grandmothers sat down to discuss the interior design? Like my granddad's clothes: FANTASTIC. This is a grocery store that will put co-managers on a register just to keep the lines down and the customers happy. I have never encountered an unclean location, and the only stores with dirty bathrooms are off of the beltway. Meat and produce are fresh and well-stocked. Out o' the Big Three (Wal-Mart, HEB, Kroger) this is my pick. Wal-Mart's focus of carrying everything takes away from their focus of fresh groceries and HEB brings to mind a storehouse. HEB ~ please give your employees privacy. Why can I see into the back of the store? Can the workers not hide from the dreaded customer at all? read more

I'm a Kroger's shopper, this location by far is one of my favorite, it's in such a convient area. There is a number of fast food resturants, stores, and Kroger's gas pumps all within miles. Not to mention the store is never crowded, all though I must admit, I'm a early shopper. Cashiers and staff are always friendly and helpful, and to top it off Starbucks is inside on the premises. read more

Kroger - Gas for $1.14 due to $.70 fuel points, and that was only half of my points! Winning! - Grocery Near Me - Tomball, Texas

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If I could leave 0 stars I would. This store advertises sale prices on items they don't have. Twice in two weeks the meats on sale weren't even there. Ribeyes one week and shrimp this week. There's a reason we usually go to heb. The prices are also a lot higher at Kroger. This is our last visit. read more

The Kroger's in Tomball is awful. There are too many things to complain about so I'm done. I will be shopping at HEB from now on.

If you want your click list order delivery or pickup completed on time you should save the fee and get your groceries elsewhere. In the past year, I have gone to pick up an order twice and was sent home because it wasn't ready. Items have been left out of my order three times and I have had to make a trip to the store after my delivery. The coupons aren't always applied correctly. Today my delivery order was scheduled between 1pm and 2pm. It is 3:20pm and my order STILL hasn't arrived. This is the worst customer service possible. read more

I went in Kroger in TOMBALL, today and a Kroger employee she was stocking the candy isle,, and I needed help finding something and asked if she could help,,said she would help me,,, then she disappeared!!! I went to Customer Service Counter to request something and THE MANAGER never came. There was NO ONE at customer service counter for 20 minutes I walked out!!!! read more

Called a prescription in on Monday morning, went to pick it up on Tuesday evening and they tell me it's not ready yet? How can you not have a prescription ready that was called in over 24 hours earlier? read more

I was in store 3/27/21 at Saturday. Two lines open, customers waiting, employees doing there best. No manager or leadership available to open more lines. read more

I don't really care that it's COVID or not. This pharmacy sucks! Every time I mean every time that I come in here I have to wait 20 to 40 minutes to get my prescriptions that were called in and promised an hour earlier. The worst part is is they don't seem to give a crap. read more

They have improved their service and are extremely pleasant to deal with. The employees try their best. It's a pleasure to do business with the pharmacy. read more

Why are the shelves in Tomball Kroger's not as well stocked as other Kroger's? I drive to a Kroger's Market Place 20 minutes away because of this. I have noticed a trend in products carried; more Kroger brand with less variety regarding canned goods. Sorry, but not all Kroger brands are good quality. Produce is hit or miss. Aisles are narrow. I believe this is because they have enlarged the area where other items other than groceries are carried. This is a small Kroger's. Do they really make that many sales from this area? There are great employees working there, so no reflection on them. I see this as a management problem. read more

I have repeatedly been disappointed with this store. Very poor customer service. If you shop early and are overcharged, too bad. You have to return after 0800 when customer service is open. Even when discrepancies found before leaving the store. That scenario occurred several times. Then flash to current situation...Ordered pick up groceries 1WEEK AGO. Receive the following txt at 0624 regarding my 0700 pick up... Kroger: Remember to pickup your order today between 7:00AM and 8:00AM. Call 281-826-5013 when you arrive. Reply STOP to Opt Out. So, I arrive and call the #. Then and only then am I told my order will not be ready today. I can call later in the day and see if it may be ready tomorrow. Really? Why wasn't I given a courtesy heads up about this? Why the txt reminding me to pick up my order? Was told the txt is computer generated, but I was welcome to come in and shop. REALLY. A week has passed. Evidently they do not feel the need to notify customers until they arrive that the services they proclaim to provide will not be provided. No thank you Tomball Kroger. Your lack of appreciation to your customers and your lack of customer service shines brightly. Cancel that $100.00 order. I will NOT be contacting you to see when you may or may not be able to provide the services that were scheduled a week in advance. I feel I should have been contacted, prior to my pick up time, that they were atleast a day behind on orders. I would have understood. Times are crazy. But don't disregard my time. Very poor business etiquette . read more

Great customer service! Need help- just ask and they oblige! The deli and meat dept are second to none!!

Its a typical grocery store. I would say all the meat is always fresh which is awesome. Canned and boxed items are the same so that doesn't really matter much to me. The crew here is well trained for the most part, and effecient. read more

I came to this kroger location after picking up party supplies across the street at party city, I have never been so horrified in a grocery store before! There was mold everywhere in the produce section, all of the strawberries were mushy or had mold, same goes for the grapes. I literally just left my basket and walked out. I would not trust buying anything from here ever because of how they kept the produce department. Save yourself the anguish and go to the H.E.B. across the street. read more

This place has been downgraded to a convenience store. I shop here if I need 10 items or less. The deli, fresh cut meat and cheese have severed my pleasant shopping experience at Kroger. One thing that is consistent is the lack of speed and rudeness of the ladies that work in the deli. I will shop elsewhere. read more

I used to go to this Kroger all the time now I don't live by it anymore so I rarely go. I like this Kroger but I think the meat/seafood department is a bit small. There is rarly a line as they seem to always have enough cashiers working to cut wait time down.....that is important to me! read more

Just waited at the Pharmacy FOR TWO HOURS while the pharmacy tech tried to figure out if our flu shots were covered by insurance. Completely unacceptable. The tech struggled while 2 others employees (one being the Pharmacist) never even tried to help her even after I asked them to please help. Horrible customer service and lack of interest for their patients and obviously for their jobs. Never got our shots. No one cared. read more

I know there are lots of farmers markets out here, but farmers markets have farmers hours. I LOVE that there is a place out here that has a large organic selection, lots of natural foods and still has hours that I can work with. I just moved out here and have been to almost all the grocery stores, I was desperately seeking some organic food I can give my daughter and THIS is where Tomball hides it. If your eating poorly and the excuse is that your at work when the farmers markets are open consider this a great reason to eat better. Oh and who can resist the clearance aisle. I'll defiantly be back for you my organic pop tart buddies. read more

Take your scrips somewhere other than Kroger's in Tomball!! Took my script in was told it was ready but after arriving found out that NO it had not yet been filled because my insurance had recently changed. Danielle is her name by the way. Back to story , I didn't have my new card so had to call back up there with the numbers THREE TIMES because she told me ID # is wrong , this is wrong and each time she said something was wrong ! Spent hours on the phone with insurance company only to take another prescription to the Atrium the next morning and the same numbers I gave Danielle went through perfectly. So then took another prescription to Walgreens Tomball and guess what worked like a charm. Had to go to work where I called Kroger's where guess who's working again today- Danielle! This morning she told me " Sorry I cannot take that information over the phone , you will have to bring the information into the pharmacy . I am too busy to take it." and hung up!! Well to the Lui family that manages the pharmacy - if she worked for me , she would be FIRED! Needless to say will NEVER go back! Having to send someone to pick it up because if I see her I just will make a scene . read more

Kroger Bad Gas! On 11/20/2016 I pumped gas from the Kroger in Tomball Town Center, 14060 FM 2920, Tomball, TX. After a day and half of my car sitting in the garage, I attempted to do some Black Friday shopping but the car would not start! We had the car towed to the dealership to see what was wrong with the car. A service representative from the dealership called back and said that they had tested everything and that it was contaminated fuel. My car was drained and cleaned all for the price of $780.16! On Tuesday, I went to the store and filled out the incident report and returned it to the attendant accompanied with a copy of my invoice from the dealership and a copy of my bank statement to show that it was the last place I pumped gas. I left without getting a copy of the report and drove back to the store. I went in the store and asked the customer service that I just filled out an incident report and forgot to get a copy. A not so pleasant manger, Merlene Joseph walked up to me and said "What can I help you with?''. I told her that I forgot to get a copy of the report and if I could get a copy or just take a picture of it from my phone so that I would have it for my records. She did not explain why but only said "No" and Kroger cannot give me a copy. She also told me that she had my information since Sunday but she's been busy and have not had a chance to call me back. Merlene was very rude. After a day of phone tag, I was able to speak with Pamela T. from Kroger Customer Care in Cincinnati, OH. After a few simple questions of she was able to determine that my claim was not valid and denied my claim. Pamela stated based on her decision, she was able to conclude due to two things: 1. I was the only one that complained about the fuel and 2) she requested two reports from the store and another from somewhere else. She did not go into detail but that she was to deny me of my claim and that there was nothing else I could do. I don't understand how someone in Ohio (24 hrs. after the claim) can sit there and decide on something without researching it very much before denying the claim? She didn't consider with the gas sample or even call the dealership to gather more information before coming to a conclusion. Nope! None of that! Is this how Kroger take care of their customers? I have been in retail and customer service industries and know that this is not how you treat customers. I have been a customer of Kroger for many years. I shop at Kroger for the great meat and produce that they have to offer not to mention great sales on other items but I am very disappointed with the service I have received from the store manager and the customer care representative but also Kroger does not take responsibility to do the right thing. Lesson learned......... Don't pump gas at Kroger!!!!!! read more