This ranking is not a specific event but a combination of issues over the last several years. In fact, Kroger in Oak Ridge has been in a steady state of deline over the last 10 years. I have been a lotal customer since 1989. It seems that the decline accelerated post covid. The final straw occured today (Jun 13, 2026). My $300 order included a fair amount of perishables. My order was too large to use self-checkout. So I got in line with the only one that had a cashier. The line went up an aisle. Overall I was in line for 15 minutes. When, a second cashier opened the people in the back of the line got in the new line. The cashier should have come over and selected the next people in line. I went to the office to complain but the manager never showed up. Goodby Krogers hello Food City. read more

This review concerns the Kroger Pharmacy. I just went to pick up a new prescription my doctor called in for 90 tablets per refill. The pharmacy gave me 30 tablets at a cost of $34.04. They based the cost on an old prescription for the same medicine which is due to expire. I had a coupon for 90 tablets (3 times more tablets than I received) that would have cost $46. Because the pharmacy did not fill the new prescription, I received fewer tablets at double the cost of what I would have paid if they had used the new prescription instead of the old one. Not only did I not get the correct amount of tablets, I also paid twice the amount I should have paid. They would not take the pills back and correct their mistake because I did not see that they had messed up until after I left the prescription pick-up counter. Furious! read more

Our go-to spot in town for what we can't find at Aldi. We love getting filets, fresh breads, store brand "Private Selection" ice creams (OMG!), produce, Boar's Head deli meat and cheese, and special occasion cakes here. If you order cakes or cupcakes, make sure to call in the order or order in person, as we have had the online submission not go through twice and been left without personalized goodies. You CAN always have them write on pre-baked/available items in the bakery day-of, too. Check-out is easy here, service is friendly (except at the meat/butcher counter), and the produce is always fresh with a wide variety. I love going on Saturday mornings when the sushi chefs are making sushi. They will make one fresh for you! They have a great variety of wines. Overall, we really like this location. read more

The only reason why we go to this Kroger, is because it's the closest one to our home. And we cringe every time we have to go there. From the unswept floors to mold on the milk shelves. But the last straw is when they did the bait and switch tactic, by putting a sale price on a display, but putting other flavors that were not on sale in ones that were. This is called cheating the customer!!! But it's probably the only way they can compete with Walmart and Amazon and Target. read more

The people there are so nice they help you I think most of the nicest people there are Marty and Gwen they're so nice and they had almost everything that we needed we just couldn't find a bags that we ordered so real nice real nice really cheap read more

EDIT: so it turns out, the employee named Abe was wearing Raven's badge!! It wasn't Raven who was behaving badly, it was ABE!! I'm glad I spoke to someone today regarding all the problems because it was Raven who came out to address my concerns and I let her know that the other employee was wearing her badge and acting awful while wearing her badge. Any complaints that Raven receives are guaranteed it was actually Abe wearing her badge. ORIGINAL REVIEW: This store needs a new manager. It is extremely poorly managed. I don't know if just the pickup department manager needs replacing or if the store manager needs replacing, but I have had a terrible experience two days in a row, and at two different times of day. The first bad experience was evening time on 9/8/23. It took 30 minutes to pick my order up, the employee named Raven was using extremely vulgar language for about 4 minutes straight cussing about how it was this "f'ing" way every "gd" weekend and that he's "f'ing" sick of it, and kicking and slamming the blue totes when stacking them back after they are empty. Raven needs a different line of work and doesn't know how to act professional in a customer facing position. Maybe he should be moved to overnight stocking. Personally I think he should be fired for acting like that so loudly in front of about 8 cars of customers. He wasn't trying to hide his behavior at all and was fully aware we could all hear him. So I thought maybe I will go early in the morning when it's not so busy. There was only one car there so I thought it would go better, but it still took 30 minutes. This was today 9/9/23 at 705am until 735am. Today was a different employee, but still terrible service. Happened again on 9/11/23 at 6:30pm. The same employee from 9/8/23, Raven, handed out all the other cars, including the ones that came after me, then stood and talked at a customer's car for 15 minutes before deciding to finally bring my order over. They definitely need a new pickup department manager, need more employees (evidently), or need to decrease the number of scheduled pickups allowed for each given day. I only live a few minutes from the store and I have lived here for 8 years. I'm not sure what is happening at this store but it has really gone downhill over the past 4-6 months. I won't be shopping here for a while due to these awful experiences no matter what time you go to the store. The employees act like you're a nuisance. Raven even asked if he was having deja vu because I was back again so soon. The reason I have placed multiple orders this week is trying to get the items that have been out of stock. read more

It's a mixed bag shopping experience. It's prices reflect the local economy so your going to pay a little more. It's chronically understaffed at any time of the day. The fresh fruit and vegetables are easily the best in town in terms of selection and have increased in price but its still the place to find things. The meat department is expensive for everything. so much so that its probably the most expensive in town. Dairy is OK so long as you watch your pennies. Prices increased on EVERYTHING no matter if there was a reason or not and slow selling items have been eliminated altogether. Now that the pharmacy is spun off to Walgreens it is no longer the running joke it was previously. It's not run very well overall. There seems to be too few managers in the building and this shows with carts piling up outside, a lack of staff on the customer service desk and personal shoppers clogging aisle ways. The staff shortage comes into focus when you realise people are dumping items close to the checkouts rather than stand in long lines to pay. The new self checkout machines are unreliable and constantly reboot or die. This was an idiotic upgrade to a technology that clearly is not ready and a poor excuse to eliminate people on the registers. The gas station is run by people with a limited knowledge of the area. Prices are high compared with local towns and villages. read more

Worst Kroger in East Tennessee by far!! Poorly stocked, guys in deli had me wait 20 minutes while they slice something for their buddy who is a fellow employee. Rude cashier looked completely miserable, bagger had an attitude-waste of time and money! Worth driving to Emory or Clinton hwy location. read more

So If you have a problem picking up your grocery order, caused by Kroger. Do not rely on the front desk managers to be of any help. Right now I am waiting for a pickup spot , and have 7 cars behind me wait for for spots. I called the front desk manager two times , both times she told me to call the pick up line. I requested to speak with the store manager, and was told he was at lunch. It seems that the store and or front desk management should assist and fix this problem. The young man that answered the pick up line sounded overwhelmed. Currently I believe he is the only person shuttling grocery orders out. Shame on you Kroger!! read more

Kroger - People behind us are honking their horns. Tis the season!! LOL - Grocery Near Me - Oak Ridge, Tennessee

This is the store I usually shopped at when we lived in Oak Ridge. It's a little older now and they put up more displays in the open spaces. In my opinion, they put up way too many displays. They pretty much filled up all of their open spaces. During busy times, it's difficult to get through the store. read more

Used self check out today. Everything rang up correctly. An employee stopped my check out with one item left and pretended to check each item. She said it was because some things didn't ring up, but when she saw they did, she started over again. I absolutely will not be back read more

Standing in line right now they have two registers open and only one side of the self checkout. The lines are ridiculous. Never experienced this at any other store. read more

This Kroger location is at the corner of the two main streets in Oak Ridge making it convenient from several directions. The site features a Kroger fuel station with air pump, a Starbucks inside, a pharmacy, a SunTrust bank, full service deli and bakery, and a large variety of hard and soft goods in addition to groceries. You can order ahead through the app or you can Scan & Go as you go. The store is big and they recently moved items around. I recommend searching on the Kroger App which tells you which aisle to look for specific things. Dan and Lewis are two guys that have helped me out several times. Employee scavenger hunt time - ready, set, go! read more

Dirty, poorly stocked, items advertised not available, rude employees, an hour wait for grocery pickup. Customer service desk rarely open. Worst grocery store in the area! read more

The short black woman wearing a red vest at self check out was rude. (Manager I guess?) Gave me dirty looks after watching her be rude to the employees who were getting buggies in the stormy weather. It is no way to run a business. read more

Multiple empty places in shelves especially the ice cream shelf. Unhappy cashier gave very dirty looks. Otherwise great experience

out of over half the things in your grocery order. This has happened about every time I have shopped here . shelves are empty! service is not great. terrible! read more

How does this Kroger NOT have any reviews?! This is, hands down, the best friggen Kroger I've ever been to. Not only does it have a huge selection of groceries/beer/random items, it also sells clothes (that are actually cute!!!), has a pharmacy, has a jewelry store, has a sushi station, AND has a Starbucks within it. It is massive and beautiful. Every time I am in Oak Ridge, I make it a point to come here. There's just so many great things to look at and buy. If you live in OR and haven't been here yet, you're crazy and need to go!! read more

Horrible store. The whole meat department stunk really bad...you could smell it as you were approaching from the other isles. They clearly had an issue with their refrigerators but no one seemed to care at all. Meat looked grey...same for the bacon in the deli area next to the "fresh" fish. Grey bacon...I made the mistake to buy a swordfish steak, when I got home & unwrapped it, it stunk. I would recommend going to a different location. I'll never go back to this Kroger. read more

This Kroger stole money from me! I went and got some stuff that I needed because I had to bring my mom, who recently had foot surgery and can't drive, but has a wheelie knee scooter, to oak ridge. Normally I go to the Emory Road location in Powell, but I was out here so I thought why not, ya know? Now on to my story. First off, I go to self checkout and ring up my items. I try to get cash back so I would have some on hand, and the register charges me TWICE! The worker at self checkout voided it, and I only get one transaction worth of money back according to my bank so I get sent to the service desk to see what's going on. The self checkout lady was acting very suspect and wouldn't give me the void receipt. I go over to the service desk. They kept saying that the money would be returned by my bank in 3-4 days and wouldn't let me leave with $30 worth of groceries I PAID for and that my bank (who I called to talk to during this entire process) was wrong in telling me that I had indeed bought and paid for the items. During this time of about 30+ minutes, my mom (who wanted to come in and look around) had been standing on her scooter looking none too well. I ask if there's a place for her to sit. Nope. None, they say. A manager wouldn't even come down to talk to me. Apparently he was in a meeting upstairs so they kept passing notes about this up and down via a green plastic bucket with a rope attached to it. How professional. Eventually a guy who looked younger than me came down and just repeated the same information, and if I didn't get it back in 3-4 days to come back and THEN they would "fix" the issue. What happened to the customer is always right? Hell, even my BANK told me that I was right and had paid for my items. I love shopping at Kroger, but this is by far the worst customer service I've ever had. If I could leave 0 stars, I would. read more

I love going to Oak Ridge Kroger. Everyone is very friendly and they go out of there way to help you find something even if u don't ask and they see u have a confused look on your face. The manager was even nice to order something for me because they were out of stock. I especially like the floral department. Rachael is wonderful. She is very good at her job. The floral dept has a good selection, r very helpful and the prices are reasonable. I enjoy seeing the large selection of different items. You can get anything from organic healthy foods to kitchen items. Teresa read more

It does take a while to learn where items are in this enormous grocery store aka WAREHOUSE aka WALK-IN CUSTOMER FREIGHT TERMINAL. The customer becomes the work-for-free order picker in this place. I was asked "is this all you are going to buy?" by one of the red vested cashiers one day and I thought to ask if there was a minimum to buy but didn't. I had to skip the closer-to-home store for the 2 items because a young girl was in handcuffs on the sidewalk in front of 3 Police cruisers. Thankfully my eyes work just fine and can easily see which line is the shortest line among the many open needing no directional input from on-the-sales-floor staff that would rather I leave faster instead of shopping more and buying more. I am so glad that the by the lb. broccoli has had someone cut off the heavy stalks making broccoli 1/2 as expensive. read more

i get off work around 11p.m or 2a.m depending on the work load, use to stop in here to get groceries on my way home. 5 times in a row they've called for " security to scan and record all departments" and i'm the only customer is the store, pisses me off so bad, I have plenty of money to purchase groceries, never stolen anything and their pretty calling me a shoplifter when they do that. so forget kroger's ill only spend my money at walmart now. read more

This is a very nice store but don't come here if you're handicapped! I recently had surgery on my foot and had to shop by myself. I got the motorized cart and did my shopping which was fine but when I went to leave I was astounded at the total disregard from the bag boy and from the man who was out gathering carts. I even mention to him that I needed help and he just ignored me. As I finished loading my car carefully without putting any weight on my foot I saw him watching me. A little kindness goes a long way there are many places to shop. I Will never shop here again. read more

Good store but the staff are more helpful and friendly at the Powell location. People in the deli seem to have more important things to do than assist customers. read more

They need to work on hiring people that actually represent their name better. The young people that they have working there probably around high school age do not do it well. They are not customer service focused. There was a young guy working at the customer service desk when I was asking questions about one of the prepaid phones and he got an attitude when I asked about a sale that was advertised boat was not shown as I was being rung up. I later told him it was not a big deal I was in no hurry if he just wanted to call and ask for a manager. He proceeded on with his attitude and told me that sometimes things are shown but it's not always true and I needed to just get over it. I don't know his name but he had A sort of mohawk but it wasn't very big Down the middle of his head. He was constantly rolling his eyes. Another problem that I have often encounter days when getting gas here because I enjoy using my rewards the attendants are never nice. This is not something I'm used to when shopping at a Kroger. I am a very nice and outgoing person and I expect to be respected in such away especially from a professional standpoint. read more

I hate the new layout here! I used to be able to go in and out in about an hour or hour and a half to get my food, now it takes forever! There is no longer a vegetarian section, the food is scattered all over the store. So instead of going to one location to get my food in 20 min, I now have to circumvent the whole store to find maybe like 6 items. Which is pretty time consuming. Then once I learn where my food is located, they change it again. Supposedly this is now their permanent layout, but I dont really know because probably someone in corporate will decide to change it again in a few weeks. And I wont know where anything is again. Walmart is easier to shop in at this point. I feel badly, because I realize the staff have no control over the layout. But when I Express that I am frustrated at not being able to find my food, and the response is how wonderful the latest new layout is, I pretty much feel dismissed as a customer. At this point I avoid shopping at this Kroger unless I absolutely have to. That being said, the cashier I had today was wonderful. She was kind and patient. Since it took so long for me to shop today my 2 year old, who I had with me, was throwing to total fit. Despite his screaming, yelling, and crying; she remained calm, cheerful, and friendly the entire time. Pasha is an excellent employee, that this store is fortunate to have. read more

I really do like this store, but I will never use their deli again. They ignore you. I have waited patiently for the last time. The women behind the counter laugh and joke while they totally ignore you. Finally a very polite African-American woman came out to wait on me and apologized for the wait. The rest of the store is great, but service at the deli is nonexistent. read more

I got 2 under-cooked deli chickens within 5 days. Reported them to the Health Dept. Visiting from NM, this store seems typical of the region in that it's poorly managed and not proactively customer service oriented. Add public health issues to that and whaddya got? Nuthin'. Nuthin' worth spending your hard earned money on, anyway. read more