Wow!! Perception is something else because I came to this store and everything was so nice, clean well stocked and I met an amazing associate Patty!! She went out of her way to ensure I received immediate service at the self check out... helped me get set up with my Kroger rewards card (explained the benefits of having their card, just stellar!) this is one of the best grocery stores I ever ever been in and I've shopped many stores including stores like world market and Whole Foods.... I found my experience to be better!! Thank you Patty for making my first Kroger shopping experience awesome! read more

This is my local Kroger, I've been here dozens of times. This Kroger sucks. It's a smaller store so the selection is already limited, and they have a problem with keeping things stocked, especially in the meat and frozen sections. The store just feels grimey and gross. Customer service desk never seems to be open. There's always a crazy line because of short staffing. Bad vibes all around. Kroger gods, if you see this, please fix up my local Kroger read more

This Kroger, located on the corner of Gallatin and Old Hickory, is one of my least favorites ever visited. The store itself is a small footprint, so limited stock compared to the larger stores in the area. That in itself is not an issue, but the variety of stock and the actual amount of items that are constantly out of stock or in bad shape (fruits/veggies/meats) is concerning. Picking up anything on the outer aisles at this location is risky. When I do have to stop here, out of desperation, I stick to the middle aisles. The parking lots is a mess as well, so be careful. There is not easy way for traffic to flow, and it is quite compact for a grocery store. The store itself is also in disrepair from the floors to the ceilings, doors, carts, etc...it needs some help for sure. Service is also hit and miss here, with it mainly being a miss. There are never enough lanes open, and then the staff working self check are never paying attention or helpful when needed. Overall, I usually avoid this location. While it is nice to have a Kroger so close, I will go the few extra miles to Goodlettsville before swinging in here. read more

We used their on line order for a special birthday cake using my wife's brother photo. Went to pick it up and they said they didn't have it even though we had proof of the order. Order process does not work and they know it. What a let down and disappointment . Do not use their bakery for orders. read more

This is one of the worst if not THE worst Kroger I have ever shopped at. I have shopped here many times in the 7 years I've lived in the neighborhood, hoping that it would improve but now I'm done. 2 times in the past month I have gone grocery shopping with my kids who are 7 and 4. They of course had to use the bathroom, but guess what, no bathroom. Is that legal? I don't think it is. So I have had to leave the store in the middle of shopping 2 times to take the kids to the bathroom. I have already stopped buying any frozen products from this location because a majority of the time it seems like the product has fully thawed while being stocked and then refrozen in the freezer. Pretty sure that's a food safety issue. Don't go to this Kroger. They need to just shut it down. read more

To many customers and not enough lanes open, everyone is using the self service lanes. ? Really

My mother shopped in the Madison, TN Kroger store today and was very disappointed in the behavior of the cashiers and the response she got from the store manager. The cashiers were engaged in horse play instead of greeting customers or cleaning up the spillage on the floor which occurred before my mother got to the register. When she brought it to their attention they grunted and rolled their eyes. One of the cashiers rudely pushed a cart into my mother. My mother reported the behavior to the store manager. His response was "they are always a problem, I'll handle it." My confidence in that he will handle it is a "0". If they are " always a problem" and it hasn't been handled to date I doubt it will be. Madison has options, and Kroger doesn't have to be one. read more

The pharmacy is the worst. They never answer and they are always closed by 5 pm. How is someone who works suppose to get there in time to get a prescription if they close at 5 or even 6. read more

Never have many problems. Lines are better then Walmart . The employees are pretty nice for the most part

Better than the Kroger in Donelson on Lebanon Pike. A little cleaner. The employees don't bitch and complain about their jobs. The produce seems a bit fresher. Been to this store, twice. Go here after I have been to Aldi's in Madison. Convenient to Aldi's, and it seems to be a tad cleaner, which I appreciate. I'm not a fan of Kroger. Publix is wayyyyyyyy too expensive for my wallet. Aldi's is my go to, but when I need half n half, and something that Aldi's isn't stocked up on, I will go to this Kroger. But in all honesty, they're all about the same.. Bottom of the barrel. read more

Really clean and easy to find the food I wanted here every time. It's just usually crazy in the parking lot to find parking, but nothing too bad read more

This store is consistently clean and the employees are always very helpful! The organics section is ok for a Kroger although in my personal opinion they could offer more. Just a suggestion. read more

Kroger - the kroger logo - Grocery Near Me - Madison, Tennessee

Amazing people. Through the quarantine I could always count on food and supplies and a kind word from the staff. Always friendly and positive. Thank you read more

Closest to my home so it's only option . However Publix is opening in area that will get Most of my business. read more

I'm fully convinced that this Kroger location is one of the worst in Middle Tennessee. The parking lot is always packed with miscreants asking for spare change and I really feel like I have to watch my back as I walk in and out even though there are security guards. Half of the carts in the lobby have damaged wheels that screech loudly and are difficult to push. When I first started shopping here three years ago, every item of produce looked as if it had been thrown on the ground and stepped on a few times before putting it on the shelf for display. To be fair, the produce selection has improved here drastically in the last year or so, BUT the checkout process alone is reason enough to shop elsewhere. Almost 95% of the time, they only have one or two cashiers working the 15-items-or-less lines (and these guys are having loud, unprofessional conversations in front of customers) and everyone else is forced to use the ever malfunctioning self checkout. If you don't care about customer service, or the typical comforts you'd expect out of a grocery store experience then shopping here won't phase you. Otherwise, avoid this location and go to Aldi across the street or another grocer across town. read more

Why is this location not open 24hrs anymore? I was told by a worker it's been like that for two years. I know that's not true.

I feel forced to have to shop here. The only reason I continue to frequent this store is because they have certain items that can't be found anywhere else. Otherwise if you can avoid this store do so. This store is overpriced and dirty. Their so called deals are a joke. I can't say anything about the staff besides they must have a high turn over rate because I always see somebody new every time I go back. read more

I went grocery shopping at this location. This is the same location my parents shopped at for three to four decades. I bought 4 packs of thin sliced chicken breast and when I got home and they were all rotten. That's understandable but when I return them, I got the pleasure of paying $7 more because the sizes I had originally bought weren't stocked. Didn't complain...not built that way. I will go to Publix or Aldi from now on. Now I have to change my pharmacy....oh well. It's not the $7....it's the zero apology...it's the having to drive back the next day....stand in a long...long line to be charged more. read more

This is the closest Kroger to my house. I try to go to the Goodlettsville location or Donelson while I'm out. The register light was lit and a woman in a head wrap stood with her back to me in the cashier area. I approached her, she looked at me then returned facing the other direction with her back to me. I asked if she was ipne, she said no and continued facing the other way. I grabbed my 3 items and proceeded to self check out. The lack of acknowledgement, courtesy or friendliness reminds me why I avoid this location when possible. read more

Madison is not the cleanest place to hang out. No big surprise. Manager seemed friendly tho.

Today I met with Joanie and Joshua they are so very nice and professional. I have really enjoyed my visit. I hope the corporate office sees this post they're absolutely fabulous and be sure to give them a substantial raise. They are holding it down in the bakery and my order is beautiful read more

The parking lot is awful. While the staff tend to be friendly, the store has difficulty keeping the shelves stocked towards the end of a day. The produce section is mediocre at best, though the quality of the offerings tends to be decent. read more

For nearly 15 years an excellent store, but the past few months it feels like the staff just got really grumpy. Restock was getting bad. Then suddenly they stopped being 24 hours. No notice about it. The staff got reeaally gruff with the customers without announcing the new hours, literally pushing people through the self check-out lines in the last 30 minutes they were open. Loved the guys for years, but that kind of service is going to make me think twice about going there. read more

Friendliest store in the universe. All the great organic fresh veggies and a great dry goods and dairy section at much less than Turnip Truck or Whole Foods. Could use a fresh coat of paint but its heart is in the right place. A hidden treasure right here in Madison. read more

I've been a long-time customer of this store and the employees are usually friendly and nice. I really like their produce, there is always a good selection of good quality. The deli is great too. The pizza's are always good and I've found the best selections of cheeses there. I can only give them a four because the meat selection and quality is not as good as it once was. I buy a lot of Kroger brand items and know which I like and which I prefer the name brand, over all the K brand is generally just as good. read more

The deli leaves much to be desired. The food looks old and gray. I bought broccoli raisin salad and my 2 servings had maybe 2 raisins total. They need a good recipe and don't need to put the stals and shreds in. Wish the manager would ask me! read more

Worst grocery store I've ever been in. Unclean and many shelves with empty spots where "on sale" items have sold out and not been restocked, terrible "fresh" meats. I wish Publix would open a store in Madison. I'd never set foot in Kroger again. read more