I had one of the worst customer service experiences I have ever had at the CVS Pharmacy on Indian…read moreTrail in Norcross on Friday afternoon around 4:37 PM. While standing in a long pharmacy line, I watched staff loudly lecture an elderly man about insurance and copays in front of everyone. It was not a private, respectful conversation. It was loud, sharp, and embarrassing for him. Another employee stepped in and somehow made it worse by speaking in an exaggerated, demeaning tone that sounded like she was talking to a child. There was zero effort to be kind or professional. I also heard a staff member snap at a customer who asked about Spanish language help and say, "We only speak English here." In a healthcare setting, that is beyond unacceptable. When it was my turn, I asked the pharmacist (Lee Trac) to apply coupons I had just added in the app. She immediately acted irritated, said she would have to void everything, and then made a big show of slamming items around when I said that was fine. After rerunning the transaction, she loudly pointed out that my discounts were only a few cents, as if that made my request stupid. It felt like she was trying to embarrass me for simply wanting valid coupons applied. Customers should not be treated like a nuisance for trying to save money. To top it off, when I went to the front of the store to ask who the manager was, staff could not even clearly tell me who runs the store. Multiple first names, no last names, and no clear leadership. That is a serious red flag. I have been to this location for years and have never seen it this bad. The level of discrimination immature attitude, and lack of professionalism I saw that day was shocking. No one should be treated this way when they are picking up prescriptions or asking basic questions. I left angry, uncomfortable, and honestly concerned about the culture in that pharmacy.

No. Don't come here lol. There is only one person that does a great job and I love her to pieces…read more Normally it's the African lady that works there and she's the only reason why this isn't a 1 star. If she reads this or management, I hope you know she is the best reason for going there, because someone else was helping me today and it was awful. I can look past the mis-gendering and maybe they don't have what I need there (which is common at times), but all I wanted to do was use my own bag for a change and the lady was kind of rude and dismissive to me as I was going through the self-checkout and it prompted me that an associate was coming to help. She didn't really, she acted as if she was ring me up indirectly and when she didn't solve the problem I felt like she was standing there to make sure of something like was she scared I'd steal something?? Like I had something else to ring up but she was ignoring the whole reason she had to come over and rushing my through the process. I just... wanted.... To use... MY OWN BAG LMAO!

Had a great experience with the photo department. Wen went above and beyond. I was not happy with…read morethe xmas card. She walked me thru ways to make the card better and then helped me with a discount. Ended up paying half of what I expected.

I was blown away at how cheerful and interactive the pharmacist was! Granted this location wasn't…read moresuper busy. He actually had the time to laugh and engage with me while giving me a vaccine. Wow. Most pharmacists are overworked and overwhelmed. And I get it. I know many pharmacist folks to know the inside details. I'm just amazed about the pleasant experience back at the pharmacy and even at front. The people here are actually warm and welcoming, not drones doing their grind. Way to go to folks -- only at this location. Ha.

Pharmacy staff is rude. Should work on customer service. Nasty attitude. Will get my prescription…read morefilled somewhere else from now on.

This is a terrible store. The pharmacist is dismissive and totally uncaring. The last time I was…read morethere, the two pharmacists were talking to each other about how horrible all the cashiers that work there are. Everyone is rude, no one seems to care at all that someone is waiting to be served, and when you are finally acknowledged that you have been standing there for 10 minutes, your chances of actually getting your medication is very slim even though you have gotten numerous texts saying it is ready for pick up Do yourself a favor and just go to Public Pharmacy in Tucker. You will have a totally different experience with folks who actually care about you

Zero stars Stay far away from this pharmacy. They ask in…read morethe review what they could improve :close the pharmacy and start all over! Terrible customer service and incorrect information regarding contacting you. Pure mismanagement and total lack of caring. So in line with the degradation of a healthcare system. If you want to feel overlooked go to Walgreens pharmacy they are VERY good at it .

My favorite Walgreens stores in the area are probably still the ones off Jimmy Carter in Norcross…read morefor meds and the one off Lawrenceville Highway in Tucker for the random deals and general emptiness when I go in. I've never been to this one until last month, when my hubby needed a COVID test to return to work. We scheduled ahead of time online but were running super late as I had just got off work and was already fighting traffic - add an accident to that and we were really behind. I called before even leaving our apartment, letting them know the situation. I can't speak on the retail staff, but the pharmacy staff was really nice and said they would still take us when we got there with an ETA of about 10-15 minutes. When we arrived, unfortunately, we ended up stuck in the drive-thru line behind about ten cars or so. We decided to just wait it out and see if they would still take us. We would've just gone inside if it was for anything other than a COVID test. By the time we got up to the front, it had to have been about 5:30. So we were like 45 minutes late or so at this point, as opposed to the projected (already late) time of 5:00. The gentleman who greeted us at the drive-thru counter behind the glass was not going to accept us at first. Thankfully after explaining that we called ahead and were stuck behind an accident and stuck in the pharmacy line, he and his co-workers decided to still help us and process my hubby's test that evening. We were so thankful, considering they didn't have to. From there the rest went smoothly. My hubby self-administered the rapid molecular ID now test and got his results in less than an hour, very quickly (and thankfully, negative!) The results were emailed to us without issue, just like the other locations do. We have no complaints with this Walgreens as a test site and were very thankful for the compassionate staff that still got us in, so my hubby could get back to work. We would come here again for testing if need be and recommend it to you if you need one and are in the area. So far Walgreens as a whole has been my favorite business to COVID test with as the process is generally smooth and results are quick!

Horrible photo print quality. Did not print my photo automatically after I ordered it. Waste of…read moretime.

HORRIBLE! My adult son and I went there to pick up rx…read more Here's our experience: According to CVS app, it was ready for pick up. 1. 21 minute wait AT WINDOW...for ONE Rx! 2. We were asked his name and its spelling FOUR TIMES by first "tech." English was obviously not her first language. 3. After 15 minutes, I told the poor English language speaker "you need to get your act together." She said "act?" I said yeah 4. She obviously thought I was cussing her out . 5. A second "tech" then took over. Who asked for my son's name a FIFTH time. But at least she spoke English...prob born here. .... 21 minutes!!! Ridiculous.

This Walgreens is located right in front of the gorgeous BAPS Hindu temple in Lilburn between…read moreRockbridge Road and Lawrenceville Highway. This Walgreens is the one I go to the most due to location and convenience. For cheaper, drug store quality makeup, I've stopped by Walgreens. For last minute greeting cards or household necessities, Walgreens is just a stop away. I used to get my prescriptions at Walgreens but because I have Kaiser insurance now and love them so much, they have their own pharmacy. The main reason why I still come to Walgreens is for the photo cards during the holidays. I love that I am able to pick up the finished products in an hour! I've also gotten Instagram frames and photo books printed too. However, the past few times coming, they weren't able to process my special request and had to send to another Walgreens location. Now, I understand if you're not able to do it, thank you for letting me know so I could get another location to do it. Not today. What bothered me is I did NOT get any phone call letting me know. It was 2 hours passed the time for scheduled pickup. There were no customers but at least six workers worrying about Christmas inventory. Mind you, it's close to lunch time now. I submitted my photo order the night prior. Estimated to pick up was 9:25 am. It is now 11:30 AM. Again, common courtesy to call someone if they are expecting their order. You know what bothered me the most? The worker telling me that she worked till 11 pm last night and had to wake up early. I never questioned her work ethics. Just asked how come I didn't get a phone call and if my order would be completed today and she couldn't answer me. I just didn't like her tone with me and I said thank you to her and walked off. I went to the car and called customer service to have my order sent to another location. I don't think I will use this location anymore. That did it. 112/2018

Was doing a quick trip in this Walgreens. The young lady in the front was very nice and helpful, i…read morethink her name was Daisy (not 100% sure). On the other hand, there was another young lady with tattoos on her arm, i didnt catch her name. She was very mean and bossy with Daisy. Like i was there as a customer, and she was very mean toward Daisy, im not sure how would she treat Daisy if there was no customers in the store. Made me feed very uncomfortable. Daisy 5 stars, girl with tattoo 0 star.

Take your perscription elsewhere. I sat for 30 mins waiting for my perscription that was suppose to…read morebe ready the day before. The girl that assisted me (ivy) said she was working on it. But she literally did everything but that. I stood back in line asked again for an update 25 mins later, the cashier looked irritated that I was asking. 30 mins later I finally left. Such a waste of time and my prescription wasn't filled. The worst pharmacy experience. This was my first time visiting this Walgreens Pharmacy location. Do not go here unless you want to just sit around and waste time.

This used to be one of my favorite place it's so sad to see it go. I remember just coming here to…read moreeither get medicine or to buy stuff

I sat on hold for 25 minutes to see if my prescription was transferred here. Only for them to keep…read moreputting the phone back on hold. No please hold, just 25 minutes of elevator music. I get there, prescription is not there. They don't have it have to order it. The chain is becoming more and more unreliable for me and I'm about to make a switch and never return.

I mainly go to Walgreens for photos. I love using them for printing out Holiday cards or just…read morephotos in general. However, they do not offer all types of printing for same day pick up. This particular Walgreens is located in Lawrenceville off Five Fork Trickum Road and close to Oak Road. It is pretty awesome. Why? It's one of the few that does same day special printing. A few years ago, I came here to get the same day pick up for an Instagram frame. Note - not all Walgreens do this! Recently, I came to pick up some address labels. Staff is outgoing and sweet. I can always rely on them to do a great job! 23/2021

AWFUL. Worst pharmacy experience I've ever had. They had a medication out of stock and promised it…read morewould be there the next day. Fast forward to a week+ later and several separate attempts to reach anyone there on the phone and several trips to the pharmacy to pick up my Rx and it still wasn't there. Then the last working at the drive-up window told me she's transferring it to a different CVS location and when I got all the way over here to this other location, they said it wasn't ever transferred and that it can't be transferred. INCOMPETENT. Zero stars.

I love this CVS. The fact that I can get things up until midnight post-pandemic without having to…read morego to a gas station is amazing! I have surely missed the days when a lot of stores, including Walmart, were 24-hour establishments. This store usually has good sales when I come in and is never busy and always well stocked. I have also ordered through Uber Eats several times from here when I needed things I couldn't pick up myself - no issues. I don't usually see a lot of staff when I come in but have never had a problem with self- checkout. It's a good location if you need something late, especially and are in the area.

We went here for the first time today with a Ritalin prescription. We were given a completely…read moredifferent medication that my child has never been on. We were given amphetamine (generic for Adderall). Before my wife left she spoke to the pharmacist who insisted this was the generic for Ritalin. She went to the car and called me. I called our regular pharmacy to verify what the medication was. They verified that we were given the WRONG medication. Not only were we given the wrong meds but the pharmacist gaslit my wife. I called and he was pretty rude and said "what do you want? Ritalin?". I reiterated that I wanted the medication that was prescribed for my child. My wife went back and they supposedly had the medication ready. On the way to the car, she checked the label and AGAIN it was the wrong medication. My wife went back as they were walking our to give her the corrected prescription. I called and spoke to the manager who was sorry this happened but honestly didn't seem to grasp the weight of the situation. If we hadn't triple checked, my child could have been given the wrong medication over and over. This was incredibly frustrating and upsetting.

Very professional and are always very polite. Very helpful in getting your medication filled on…read moretime, they deliver your medication to your home.