I started using the pickup service during Covid and it was great, since then it's gone downhill slowly but has now hit rock bottom! We have 4 people who add to the cart then we place it. Usually I place the order, someone else picks it up & another puts it away (without a paper receipt they don't know if something is missing. Of course days later when you when you need something you ordered you find it wasn't sent (But you check & paid for it). The last order I picked it up & put it away myself. When loading they realized some of the overfilled bags were broke so the just threw all the loose items (cans/drinks) in with the other items. When the girl walked away with 3-12pks of soda still on the cart I was told they were decline (found out later i was still charged for them). After unpacking & finding cans onto of fruit, chips, brownies etc. Along with missing items i called. Left my number then hung up on while trying to give my name. Waited 2 days & never got a call back. Out of $276.65 order $24.71 in damaged items & $43.96 in items missing! In the end I had to go to the store with a list & pictures & was told how to go online for a refund. A refund would have been 2 days ago if you had returned my call, now I just want the items I ordered. In the end the manager was nice, polite & professional & helped gather and replace the items read more